Somehow the hotel was overbooked. Even worse, I wasn't aware of it until 9:30 at night when I showed up to check in. After the front desk staff spent 20 minutes trying to call the hotel next door with no luck, she went next door. After another 10 minutes, she returned and confirmed that someone had contacted the hotel right next door and that I would have a room there. I went next and after another 15 minutes, was told that there was no room at that hotel. I ended up having to travel 30 minutes to a nearby town for a decent room.