Overall Ratings & Reviews Home2 Suites by Hilton Jacksonville Downtown

The staff were very courteous and helpful. The bed pillows were terrible and I’ve had neck pain ever since.

They stay was good

Very Very Bad

We had a wonderful stay at Home2Suites in Jacksonville, and we will definitely stay again when we are back in town.

Fantastic hotel, great service staff. Only complaint was finding a sucker stick on the floor in our room... but i mean, whatever lol it was an amazing stay.

The staff was very friendly and the hotel was clean. The breakfast was terrible.

When we checked in the front desk staff was very friendly and quick. Upon visiting our room we immediately noticed that the floor was extremely dirty, lots of food crumbs and hair. The counters in the kitchenette were dirty and there was dried food spills in the sheets - yuck! When we returned to the front desk the staff was immediately understanding and apologetic. They switched us to a new and clean room on a different floor with no hesitation and asked that we submit the photos of our room to them in order to address the issue with the cleaning staff. This is clearly an ongoing issue with the cleaning crew and not lack of hospitality from the front desk staff. When we arrived to the new room we were pleased with the room, view, location, and most importantly the hospitality of the front desk lady.

I booked a room with two queen beds. When we arrived and went to the front desk, I was told there weren’t any rooms with two beds available. I booked this room almost a month prior. They said one king bed was the best they could do. So we took that room and I had to share a bed with my aunt. They didn’t offer to compensate any part of the booking. I didn’t ask them to but if you didn’t have what I booked, normally businesses want to make it right in some way. If I was there with my uncle, one king bed room wouldn’t have worked and they would’ve had to provide two rooms to make it right. Just disappointed in how it was handled. Hotel itself was clean and had complimentary breakfast and free parking.

Wonderful stay! We got there two hours early and they were able to go ahead and get us in a room. We had food delivered to us from the restaurant downstairs. It was delicious! The hotel was quiet and the beds were so comfy! Definitely staying here again!

Great staff, very clean rooms

Bathroom not very clean especially the shower was covered with hair on the floor. Ick! The newly opened restaurant was a disappointment. The restaurant was not busy but our food arrived cold and way too salty. I expected more for the price that we paid for the room.

The restaurant onsite was great!

We were charged double. We paid thru hotel .com app and then the hotel charged us on arrival said it was not paid.

Nice

Employees were extremely friendly and accommodating. Hotel location is convenient for numerous attractions in Jacksonville. The area was also quiet and safe. Plenty of parking and an on-site restaurant was also nice.

Clean rooms and friendly staff! Great breakfast options. My only complaint is that there is a sensor light near the front door that kept coming on when you got close to that area- kind of annoying when you have to go to the bathroom and you have a toddler sleeping nearby.

Great value

Room was nice and spacious. Had a hard time adjusting the temperature. Breakfast was horrible. Liked the fact that there was free parking and close to restaurants.

Great place to stay in downtown Jacksonville. Staff was very friendly and helpful! Room are spacious and confortable

Excellent stay.