Friendly service.. Clean hotel, full service access.

A strategic, affordable hotel in the heart of Bekasi city with clean rooms and complete facilities in the BTC complex.

The location is good, close to the mall. The shower works well. The room is also quite spacious. However, the towels need replacing, as they're worn out.

Very comfortable and clean and friendly for the service.

Very friendly service. Very comfortable environment.

Honestly, this was an impromptu staycation. Even though my house is in Bekasi, I still needed some me time with my husband, aka healing, haha. Overall, everything was great, but the room isn't soundproof, so you can still hear a bit from the neighbors, hehe. Next time I want to go there again, maybe with a different room location, so I can get a city view, hehe.

good service .....,...........

The staff is very nice and friendly, the room is very clean, nice, and very comfortable. Nemuru is the best.

Very comfortable, easy access everywhere. The only downside was the balcony area was dirty, with cigarette butts all over it.

I really love Nemuru BTC, the room is clean, there is Netflix in the room 😍 The AC is cold, the best staycation in the city.

The hotel staff was very friendly and very helpful at check-in.

The staff is friendly even though check-in is late.

Comfortable, clean, facilities are okay. Only the shower is a bit leaky.

Cool, comfortable, and satisfying. The only thing is the balcony area is really dirty.

The room was nice and clean. I definitely won't regret it.

The staff was very friendly, and the check-in/check-out process was very fast.

everything is good, friendly, clean, comfortable, I really like it.

Stuck in the elevator. There should have been a warning when the elevator malfunctioned. The room was clean but noisy and not soundproof. Terrible. It made sleeping uncomfortable.

I found a cockroach in my room. The service and another thing were so-so.

Good food, friendly staff, clean rooms.