9,1
Exceptional
From 249 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,8

Location

9,1

Service and Facilites

9,0

People often mention about LAMORA Kota Lama Surabaya
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Staff Friendliness (47)
Bedroom (44)
Room Space (37)
Ambiance (36)
Bathroom (36)
Distance to City Center (33)
Accessibility (29)
Wifi (28)
Hotel Area (28)
Check-in/out Time (26)
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Traveler Reviews LAMORA Kota Lama Surabaya

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Customer reviews
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 hour(s) ago
Nice place, comfort, and excellent service. Good job
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 hour(s) ago
The service is really good, all the staff are friendly and nice, the room atmosphere is cool because every time you stay you can definitely see the sunset and sunrise and everywhere is close.
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Itah
icon-Business
Business
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8,5
/10
Reviewed 3 day(s) ago
A room with a calm atmosphere
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 5 day(s) ago
If you like Pop design, you'll definitely love this too. The downside is that sometimes you end up in a bathroom where the bidet in the toilet doesn't work.
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Accommodation's Reply
22 Aug 2025
Dear Our Valued Guest, Joyful Greetings from lamora kota Lama Surabaya, Thank you for choosing lamora kota Lama Surabaya and taking the time to share your review. We are delighted to know that you enjoyed the design of our hotel. We have also noted your feedback regarding the bathroom facilities, and this will be brought to the attention of our team so that it can be followed up to improve guest comfort in the future. We look forward to welcoming you back with an even better experience. If you would like, we would greatly appreciate it if you could also write a review on TripAdvisor. Sincerely, Satriani M. DAMANIK. Lamora kota Lama Surabaya
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m***a
icon-Leisure
Leisure
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10,0
/10
Reviewed 1 week(s) ago
Friendly service, strategic location, very good cleanliness, staff are quick to respond when we need help.
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B***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
Due to late check-in, the non-smoking double bed rooms were full, even though the app had stated a non-smoking room and a double bed. Upgrade to a smoking room was an additional 70,000 Rupiah. Overall, the facilities and service were okay. The room smelled nice and was clean. There's no mirror or closet, so it might be a bit confusing if you're bringing a lot of stuff.
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Accommodation's Reply
22 Aug 2025
Dear Our Valued Guest. Joyful Greetings from Lamora Kota Lama Surabaya, Thank you for choosing LAMORA and sharing your experience. We apologize for any inconvenience regarding room availability. We are currently in the process of renovating and updating the interior to improve guest comfort. We are pleased to know that you are still satisfied with our cleanliness and service, and we hope to welcome you back with an even better experience. If you would like, we would greatly appreciate it if you could also write a review on TripAdvisor. Sincerely, Satriani M. DAMANIK. HM- Lamora Kota Lama Surabaya
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m***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Service is okay, staff is okay, cleanliness is okay
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Accommodation's Reply
22 Aug 2025
Dear Our Valued Guest, Joyful Greetings from Lamora Kota Lama Surabaya, Thank you for your appreciation of our service, staff, and cleanliness. Positive reviews like this motivate us to continue providing the best service. We look forward to welcoming you back to Lamora Kota Lama Surabaya. If you would like, we would greatly appreciate it if you could also write a review on TripAdvisor. Sincerely, Satriani M. Damanik. HM- Lamora Kota Lama Surabaya.
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A***g
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Great, very strategic location
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Accommodation's Reply
17 Aug 2025
Dear Our Valued Guest. Joyful Greetings from lamora Old Town Surabaya. Thank you for your review. We are happy to hear that you are satisfied with our strategic location. If you don't mind, perhaps you could write this review on TripAdvisor “lamora Old Town Surabaya. We look forward to welcoming you back on your next visit. Best regards. Satriani M. DAMANIK. HM lamora Old Town Surabaya.
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Marisha D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The hotel is very comfortable, the staff are friendly
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Accommodation's Reply
20 Aug 2025
Dear Ms. Marisha. Joyful Greetings from Lamora Kota Lama Surabaya. Thank you for your review. We are happy to know that you had a positive experience, and we look forward to welcoming you back soon. If you would like, we would greatly appreciate it if you could also write a review on TripAdvisor. Sincerely, Satriani. M. DAMANIK. HM - Lamora Kota Lama Surabaya.
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
This is one of the views seen from the room window 😁
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Accommodation's Reply
18 Aug 2025
Dear Our Valued Guest Joyful Greetings from LAMORA Kota Lama Surabaya Thank you for your review. We are delighted to hear that you had a positive experience, and we look forward to welcoming you back soon. If you don’t mind, we would greatly appreciate it if you could also share your review on TripAdvisor. Sincerely, Satriani M. DAMANIK HM - LAMORA Kota Lama Surabaya
G***t
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Been here many times... Thanks
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Our Valued Guest. Joyful Greetings from Surabaya. Thank you for your trust and loyalty in staying at Lamora Kota Lama Surabaya. We are proud to be your choice time and time again, and are happy to continue providing a memorable experience on every visit. See you again in the next opportunity. If you don't mind, perhaps you could write this review on TripAdvisor "Lamora Kota Lama Surabaya". Best regards, Satriani M. DAMANIK. HM - Lamora Kota Lama Surabaya.
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h***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
There's a 50k deposit, cash only, but it's returned after check-out, so far it's safe, great.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Our Valued Guest. Joyful Greeting from lamora kota Lama Surabaya. Thank you for giving us such a positive review. We are very happy to know that you enjoyed and had a memorable stay at lamora kota Lama Surabaya. We have also shared this review with the relevant department as our commitment to always provide the best service to all guests. If you don't mind, perhaps you could write this review on TripAdvisor "lamora kota Lama Surabaya". We really appreciate your review for the improvement of our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK. HM - lamora kota Lama Surabaya.
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O***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
sometimes it repeats "get off without bringing a card, always help with access, if you want to ask" the answer is very friendly. Thank you, sis and bro, we will return to Sulawesi and stay again for 1 week.
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Accommodation's Reply
13 Aug 2025
Dear Our Valued Guest. Joyful Greetings from lamora kota Lama Surabaya. Thank you for your warm review. We are delighted to hear that our team was able to assist you in a friendly manner, including assisting with room card access. Your presence is always a pleasure for us. We look forward to welcoming you back when you visit Surabaya, and hopefully your next visit in a week will be as pleasant, if not more. If you don't mind, perhaps you could leave this review on TripAdvisor "lamora kota Lama Surabaya". We look forward to your next visit. Best regards. Satriani M. DAMANIK. HM - lamora kota Lama Surabaya
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IMMANUEL T. P.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
One of the best accommodation options near Tanjung Perak Port. Located near Pasar Atom, Kota Station, and Pasar Turi Station. There's a spa/massage service for those aching muscles after a long day. Hopefully, the gym will be operational again soon. Thank you, Lamora
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Accommodation's Reply
13 Aug 2025
Dear Mr. Immanuel. Joyful Greetings from Lamora Old Town Surabaya. Thank you for choosing LAMORA as one of your best choices in the area near Tanjung Perak Port. We are pleased to know that our location close to Pasar Atom, Kota Station, and Pasar Turi Station makes your trip convenient. We are also pleased to hear that you enjoyed our spa/massage services. We have noted your feedback regarding the gym facilities, and we hope to reactivate them soon. If you don't mind, perhaps you could leave this review on TripAdvisor “Lamora Old Town Surabaya”. We look forward to your next visit. Best regards. Satriani M. DAMANIK. HM - Lamora Old Town Surabaya
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IMMANUEL T. P.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Business Trip to Surabaya, Day 2 Extended stay here. The location is not too far from Tj. Perak Port. Breakfast was quite complete and suited my taste. Hehehe Atmosphere/Facilities: Cool, Fresh, Clean Food: Suitable for my taste and varied. Today was very busy, like a wedding party. lol Staff Assistance: Very friendly and helpful Highlights: Spa/massage available Price: Competitive and affordable for its class Location: Strategically located close to Atom Market, Chinatown, Old Town, and Tanjung Priok Port
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Accommodation's Reply
06 Aug 2025
Dear Mr. Immanuel. Joyful Greetings from Lamora Kota Lama Surabaya. Thank you for giving us such a positive review. We are very happy to know that you enjoyed and had a memorable stay at Lamora Kota Lama Surabaya. We have also shared this review with the relevant department as our commitment to always provide the best service to all guests. J. Ika doesn't mind, perhaps you can leave this review on TripAdvisor “Lamora Kota Lama Surabaya”. We really appreciate your review for the improvement of our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK. HM - Lamora Kota Lama Surabaya.
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IMMANUEL T. P.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Business Trip to Surabaya Every time I travel to Surabaya, I always stay here. The location is not too far from Tj. Perak Port. The breakfast is quite complete and suits my taste. Hehehe Atmosphere/Facilities: Cool, Fresh, Clean Food: Customized and varied Staff Assistance: Very friendly and helpful Highlights: Spa/massage available Price: Competitive and affordable for its class Location: Strategically located close to Atom Market, Chinatown, Old Town, and Tanjung Priok Port
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Accommodation's Reply
04 Aug 2025
Dear Mr. Immanuel. Joyful Greetings from Lamora Kota Lama Surabaya. Thank you for giving us such a positive review. We are very happy to know that you enjoyed and had a memorable stay at Lamora Kota Lama Surabaya. We have also shared this review with the relevant department as our commitment to always provide the best service to all guests. If you don't mind, perhaps you could leave this review on TripAdvisor "Lamora Kota Lama Surabaya". We really appreciate your review for the improvement of our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK. HM - Lamora Kota Lama Surabaya.
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M***V
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
All good, nearby tourist attraction
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Accommodation's Reply
06 Aug 2025
Dear Our Valued Guest. Warm greetings from lamora kota Lama Surabaya, Thank you for choosing us and taking the time to provide feedback to lamora kota Lama Surabaya. We hope that your stay at our hotel will provide you with a pleasant experience in your activities in Surabaya. For your reference, lamora kota Lama Surabaya is also very close to several shopping and tourist attractions. In addition to being close to Atum Market and ITC, there are several places that can be scheduled to visit, such as; Tugu Pahlawan, Jembatan Merah, Wisata Kota Lama, Kaya Kaya Kembang Jepun, Sunan Ampel Mosque, Tunjungan Plaza or even take the time to go to the Suramadu Bridge which is only about 6 km away. If you don't mind, maybe you can write this review on TripAdvisor "lamora kota Lama Surabaya". Once again, thank you for staying with us and we hope we can serve you again in the future. Best regards, Satriani M. DAMANIK. HM - lamora kota Lama Surabaya.
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S***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 3 week(s) ago
nice hotel, even not he best near the famous shopping centre in Surabaya
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Accommodation's Reply
04 Aug 2025
Dear Our Valued Guest Joyful Greetings from LAMORA Kota Lama Surabaya Thank you for leaving such fantastic feedback. We are delighted to know that you had overall a relaxing stay with us. This review has also been conveyed to the relevant departments as our commitment to always provide the best service to all guests. If you don't mind, maybe you can leave this review on our TripAdvisor “LAMORA Kota Lama Surabaya” Your feedback is highly appreciated for our future services. We look forward to having another chance to serve you again in the future. Kind regards, Satriani M. DAMANIK HM - LAMORA Kota Lama Surabaya
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Wahyu D.
icon-Medical
Medical
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
Comfortable and clean and friendly service
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Accommodation's Reply
04 Aug 2025
Dear Mr. Wahyu. Joyful Greeting from Lamora Old Town Surabaya. Thank you for giving us such a positive review. We are very happy to know that you enjoyed and had a memorable stay at Lamora Old Town Surabaya. We have also shared this review with the relevant department as our commitment to always provide the best service to all guests. If you don't mind, perhaps you could write this review on TripAdvisor "Lamora Old Town Surabaya". We really appreciate your review for the improvement of our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK. HM - Lamora Old Town Surabaya.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel is clean, the service is friendly, the food is delicious, and I'm very satisfied and highly recommended.
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Accommodation's Reply
04 Aug 2025
Dear Our Valued Guest. Joyful Greeting from lamora kota Lama Surabaya. Thank you for giving us such a positive review. We are very happy to know that you enjoyed and had a memorable stay at lamora kota Lama Surabaya. We have also shared this review with the relevant department as our commitment to always provide the best service to all guests. If you don't mind, perhaps you could leave this review on TripAdvisor "lamora kota Lama Surabaya". We really appreciate your review for the improvement of our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK. HM - lamora kota Lama Surabaya.
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