Great staff

The hotel room was clean and we loved that it included a small kitchenette. The fireplace in the room doesn’t heat and was only for looks. The indoor pool is very nice and they even have a small game room with pool tables. The staff is friendly and we received vouchers to use at the restaurant next door for breakfast. We would definitely stay there again!

My husband and I enjoyed our stay. The hotel and all the staff was wonderful. Our room was clean and had a fantastic kitchen with lots of space. The only problem we had was being on the end near the main parkway because of the disrespectful people with motorcycles and cars reving the engines all night long. Other than that it was perfect. Obviously that's not the hotels fault. This was our 2nd time staying here and will definitely be back. Thank you!

The staff was great, with the exception of the older gentleman that works overnight. He was a bit disgruntled at times. The pool being opened til 1am was a plus. I would stay again when in the area. However, do not I repeat do not eat at the Wood Grill Buffet unless you want food poisoning. I wish I would have checked their reviews before spending $60+ on a buffet we didn’t eat and wasn’t able to get refund.

The room was comfortable, quiet, and clean, and the jacuzzi tub was a lot of fun to use. Their was a nice view from the balcony. The pool was mostly crowded with kids, as to be expected, but during the middle of the day, while everyone else was out doing other things, my husband and I had it all to ourselves and the slide was a blast. You'd think the breakfast would be good, since it was in the restaurant that shares the parking lot, but it was no better than your average hotel mediocre breakfast with runny eggs fatty bacon, and processed foods. They did at least have fresh berries. It wasn't available the second morning we were there, but we weren't going to eat it anyways, so that was just fine.

It was great. Clean. They gave you vouchers for breakfast at the Wood grill for buffet on Saturday and Sunday.

Pool with slide was awesome! Room was great with full kitchen! We enjoyed it very much and will be back

Although rags were clean, they were dingy looking. The soap dispenser in shower didn't work. Below our balcony was a least desirable view. Between the buildings were old rotten bails of a hay scattered and trashy. Elevators were nasty.

Pool needs to have a person to keep watch people doing dirty things in water with family all around them

Very basic no thrills

Nice for the price

We stayed for a night after visiting Dollywood. The staff we interacted with were friendly, the room seemed clean, the air conditioner worked well & wasn’t noisy like others suggested, it is a little outdated and could use some repairs but overall it was a pleasant stay. We didn’t opt in for breakfast, but the restaurant seems fine. Whatever they had for dinner smelled good. Gorilla Taco behind the hotel was delicious

An older property with lots of updates, very modern, and very clean !

Its an older motel, buffet was horrible and not free

First off, RUDE staff except the Haitian girl- who was very kind. This includes the night staff and the elderly lady the next morning. RUDE! RUDE! RUDE! No safety lock at top of door. Room had an odor that my dog rolled in and stunk. Only served artery clogging powder coffee mate down stairs in lobby, no liquid creamer. Had to ask for the breakfast voucher from the RUDE lobby desk which was served in the restaurant next door. Breakfast was good, except you had to pay for any kind of drink and tip, which was not included. Overall experience-POOR AND WE WILL NOT STAY THERE EVER AGAIN!!!

The floors in our room were really dirty and the bed was very uncomfortable.

Property was a good price for the area and the balcony was nice, however you do get what you pay for. The beds have metal frames that make a loud sound when you sit or get up from the side of the bed, and they were very firm. The microwave and fridge were rusted and broken inside. The rest of the room was clean.

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Staff are so nice and helps with any needs qiuckly.

We had to walk a ways from our room to our truck. The pool room was way to hot. The pool water was also very hot. The cost was not a good deal for the quality.