Overall Ratings & Reviews Devine Beach Hotel, Westcliff Southend-On-Sea

Truly awful stay, paper thin walls could hear next room breathing, body hair on teaspoon so didn’t dare use tea making facilities, unstable and uncomfortable bed that desperately needs replacing

We had to ask for extra pillows, it felt like we were being a nuisance. No breakfast, no vending machines, no staff.

Shabby accommodation, not the cleanest as per the pics. But at least the bed sheets were clean. Offered no breakfast options. But met the duty manager and she seemed nice. TV and hairdryer out of order too.. Need a code to enter the building and your room so make sure you save this or you will struggle to enter.

Booking in via web at front door took forever due to limited phone signal. No staff on site. Only 1 tea and 1 coffee in room. Shower cubicle so small I wasn't able to use due to back issues. Basic but expensive for the standard of room

First and foremost i didn't stay there as the manager was very rude and his staff, they took my money and then kicked me out, telling me to go rent somewhere else, reason being is because i asked them questions on why they needed my passport

This is the worst hotel I have ever been in. The light in the cupboard is about to fall off the wall, and doesn't even work. The shower doesn't even get hot. Dust everywhere! Bed is falling apart as lots of screws are either loose or missing. Doors about to fall off of cupboard. Desk is in awful condition. Screw hanging out of wall for no reason at all. Shower system is not even finished, it's hanging out of the wall and silicone splattered all around it. All skirting around top and bottom of wall looks like it's about to break. The coffee smells awful. Dirty tissues on top of bathroom ceiling. The TV is almost ancient and doesn't work, signal is Awful! WiFi doesn't even connect. Hairs/pubic hairs in beds and shower cubicle. I would be fully expecting a full refund for the condition of this room! Will not be returning!

Was a smelly room had to spray deodorant to mask it, chair was filthy no parking

This hotel is a great location for exploring the areas around Southend. It is basic and you get what you pay for. The only annoying thing was that the shower was either too hot or too cold - which meant that we were not able to shower properly during our 2 day trip

Cook

I only stayed few hours overnight leaving by 0600 am.

avoid at all costs no hot water no heating

Old disgusting room ,freezing cold, inadequate heating, inadequate bedding we were freezing overnight. dull, dirty curtains, small room would never stay there again 0 out of 10 inadequate parking hated it.

Horrendous hotel bed was shocking not even suitable for a 1 night quick stay AVOID sleep in your car before booking here.

Where do I start? Unless you are desperate, never stay here. There were problems with this hotel before I even arrived as there were issues with the check in information. The hotels position was that I was not going to be allowed to check in but that I could not have a refund! After 11/2 hours arguing over the phone with the hotel and Expedia, their position had not changed. Then for no obvious reason I was given the check in codes 10 minutes before check in anyway! When I checked in I was allocated a code to access room 15. Upon entering the room, somebody was already in the room, a ‘permanent’ resident apparently. I was then given room 4 by a member of staff which was a downgrade on the room I paid for but at no point has anybody offered to refund the price difference. I am not a snob when it comes to hotel rooms but parts of the room were a disgrace. The bedside table was absolutely filthy as was the table and chair, which is probably a week or two away from breaking its so flimsy. The bed wasn’t too bad but creaked and groaned like mad if you moved even an inch. That and I had the pleasure due to the thin walls of having to listen to the room next door watching pornography in the night. An experience I will never be repeating!

Well over priced an the self check in is a pain in the arse cuz they dont send you all the numbers till you realise, you havent got all the numbers

Currently trying to get my money back, room codes did not work and was left outside for over an hour two nights in a row while my medical equipment was stuck inside the room and when I got in contact with them they seemed to not even be able to find my booking or help me

Requested an extra pillow and it was given to me within the hour. Friendly staff. Clean room. Very close to train station and also to promenade. Fantastic location. Would highly recommend.

Awful didn’t even stay want a refund . Bathroom full of mould plug in fresheners everywhere with big lights on like a hostel

Stayed before and good place and location. Just faults on the quality of beds and shower filled up like a bath and broken door.

I paid in 2 days advance, but i didn't received door keys/ numbers even after when i reached. I have to wait outside then i called the call center and arranged the keys. Chat was not replied back. Also tea and milk sachets were replaced only once, although my stay was for 3 nights