Overall Ratings & Reviews Imperial Suites

Next door to a gentlemans club. Building was trashy, so didnt check in and trying to get money back

We didn't stay there, all rooms were rented by the hour all. I can’t believe you even have this on Expedia! We didn’t realize what it was until after he took our I’d & we signed he went to his computer for about 14 minutes BEFORE he gave us the key. He was making sure the payment was going through before he gave us the key!!! After we got the key, we took it right back to him, he was a scammer! We contacted you right away but you said said sorry it’s already in process, can’t do anything about it!!!!

Worst stay ever very uncomfortable for

My husband and I thought we were booking a nice hotel. This property had “hourly rates” posted in their lobby, indicating exactly what kind of hotel this is. We saw several rooms and all reeked of pot. Buyer beware. After asking for a refund, which was denied by the Imperial hotel as well as by Hotels.com, we left this property, and found a decent hotel 1/2 a mile away.. I will not recommend using either Hotels.com and will not continue booking through them as they allow a property of this nature on their site. I’m disgusted and wish to warn anyone or any family what you are in for if you book through Hotels.com or this hotel.

Dirty and rude staff

Even if it was free next time, I wouldn't stay there. No ice No hangers just three hooks on a wall No inside chain of lock to secure the room No chairs to sit on No kleenex No shower curtain A person had to come to the room to set up the TV box.

Nice bathrooms for sure

Very cool spot / well kept and nicely updated

This is not a property I expect from Expedia. For a parent traveling with a kid - you did not inform that it is an adult hotel. I need you to refund my entire money and more. I had to immediately get out and drive for 3 hrs to find a decent hotel in a decent location. The stress you caused me especially because there were no hotels for over 15 miles.

The lights was awesome! But there was no tables or chairs so had to strictly sit just in bed. Floor was so dirty I had to wash my feet and stuck to wearing flip flops. Mold was in the shower. Holes in the wall and the door knob was broke. It was a good time but wont be returning.

I didn't arrive for my stay. Family emergency. Trying to get my refund for the other 2 days

Front desk was very friendly and hospitable. Rooms was immaculate. I enjoyed my stay. Best low key motel I have came across in a while.

Power went out in the room multiple times.

The people there are fantastic

Housekeeping staff not good. Depending on the receptionist, they will not care about your concerns… took 2 hours to get towels. Also don’t expect them to communicate anything like the water for the entire motel to be temporarily cut off… if I were to go back, I’d go prepared to not communicate with them for help… they are NOT helpful.

I had to pay cash still even though I paid online the lady behind the front desk was rude and yelling I paid because I didn’t want to let my wife down after promising her a night a peace and quiet room was nice though

Room was awesome

Clean rooms, beautiful showers, definitely the right place to set the mood

It’s Amazing Everytime

Safe