Whilst the hotel was clean and comfortable after an efficient and early check in sadly things went down hill. We had a very good sandwich in the bar with drinks however the service was distinctly average and we waited several minutes for service at which time the bar was unattended. After attending a function during the day we returned tobthe bar area for a couple of drinks. My wife was directed to another area to order non alcoholic cocktail then sent back to order a pint of bitter as they did not serve that there. Staff were conducting conversations across the bar and dining area in loud voices which came across as unnecessary and unprofessional which ruined the relaxing atmosphere. Breakfast the following morning was ok but we were not asked if we wanted tea or coffee or told that eggs were available with our cooked breakfast on request. We also had to ask for sauces and had we not started eating our food it would have been cold by the time it arrived. It seemed that both the dining area and bars were working on minimal staffing levels and therefore didn't run effectively. Overall it is a lovely hotel in pleasant surroundings but the service is somewhat lacking

Room was very clean the view from the room was looking over the river, having a balcony was lovely if it was summer time it would have been lovely sitting outside. Room 204 highly recommend. Evening meal of chicken supreme was excellent.

Friendly staff, a lovely room and a wonderful side. Thank you

Clean. Great location

Excellent old style inn right on the River that has been totally upgraded! Great staff and dining options! Very walkable and parking available!

Hotel itself was average. Expedia themselves made this a terrible experience

Over priced. Premier inn / holiday inn - have far superior breakfast! AVOID

Our stay was pleasant and the service was excellent. The hotel is clean and tidy. Enjoyed overall. Staff were friendly and helpful.

Decent hotel with great surroundings but room WIFI poor and dated TV with no apps to link up to

Great location good and excellent room and service

Excellent service from start to finish Thank Your

Exceptional in every way, service, food, staff and room. # 1 choice for me in Cockermouth

No a bad place to stay. Staff were missing when we went for breakfast but otherwise not too bad. Room was more traditional rather than modern and no air con made it a bit stuffy.

Like an old peoples home. Has a great outlook but not used.

Lovely location on the river. Virtually in the town centre. Very nice meal

On hearing we were celebrating a 90th birthday our booking was upgraded and our suite overlooking the river was delightful. All the staff were pleasant and most helpful. An enjoyable stay.

Lovely stay. Staff were all very polite and helpful

Great location with River view. Great for traveling in Lakes District.

Excellent hotel and staff

larger room with nicer bedding and bath. Breakfast is great. dinning option is limited in the town.