Overall Ratings & Reviews Mercer Residences Sevilla

Excellent location, great service and exceed my expectation

Our stay at Mercer Residences Seville was truly exceptional. Everything was spotless, well-maintained, and thoughtfully arranged. The hotel staff were incredibly welcoming and kind—special thanks to David, who went above and beyond to assist us on our first night. We also appreciated the flexibility of a late check-out due to our evening flight. The location is perfect—peaceful and tucked away from the busy crowds, yet just a short walk from the city’s main shops and restaurants. A perfect balance of comfort and convenience.

I thought I had a suite deluxe booking with outdoor space, as shown on Expedia site. When I checked in that was not what I was given. Hotel staff said outdoor space is not guaranteed, there were no other rooms available other than the one I was allocated. [found there waste bin not emptied, no cloth or towel for 'kitchen' area]. Next day I was able to change to room with outdoor space. Found that night the bedroom area was freezing, caused by air con/ extractor which I could not switch off. Complained to hotel which got engineer in to check, part was replaced, but nothing seemed to have changed. Went back next day to first bedroom. I have NEVER changed a hotel bedroom before - and this time it was twice. Appearance of hotel with lovely fountain in centre is deceptive in terms of what it offers, certainly at the price it charges. Neither room had full length mirror, no hook on back of bathroom door for bath robe, minimal items in 'kitchen' area.

This is a renovated palace. Amazing property. Absolutely unique.

The property is a recently renovated former stately home with a beautiful inner courtyard and exquisite rooms. I stayed in 001 which boasts a dining room, kitchenette, lounge, bedroom, bathroom and a private terrace. Window shutters allow you to make the room pitch black at night. The staff were incredibly accommodating. The hotel is so centrally placed (2minutes from Aldi and El Cortes Ingles, fine dining in the doorstep, 15 minutes to the Cathedral, and seconds from cafes and bars). The style and elegance was evident throughout. I thoroughly recommend.