Overall Ratings & Reviews Hotel Rosa del Alba, Malecón Chetumal

Made 2 res with these scammers. First one, uneventful. Checked with desk re: next res, a-o.k. On return the scam began. First they claimed it was not prepaid. Then they said they only did business with booking.con. i ANEVER DO i polutelt remibdd them of my first book with them. DO NOT PAY THESE SCAMMWRS. Not only did they want me to pay again, they wanted at a higher rate. I refused and had to seek where to go at this late hour. Very inconvenient, and sure to cost more than with orbitz online. There should be a warning lavel on them,if you let them continue defrauding your customers at all. This extorsion seldom occurs in Mexico, save for the worst places. I EXPECT A FULL REFUND.

Hotel is in a good location. Cheap, basic, no frills room.

Very poor quality room. Broken shower, poor quality towels. Uncomfortable bed even dusty the first night. People talking at the lobby could be heard easily from inside the room. Compared to another hotel of same category, same chain, much much worse. Not a good place to have a good night sleep in general.

Perfectly located, helpful staff, and a clean hotel. I’ll be staying again

This is a perfectly located hotel that is open air, with the option of ac, so if you are into luxury, you may not like it. It was perfect for us. Anyway, can’t beat 450 pesos a night!

Great stay at Rose de Alba. Staff was great. Room had everything we needed. Central location cerca mercado.

Un poco de más iluminación en la entrada durante la noche - es un lugar turístico y al volver uno esperaría más luz

Es un poco vieja pero muy limpia

Regular

Encontré una cucaracha en la habitación, la reporte a recepción e incluso le pedí insecticida para poder dormir, la habitación no tenía papel de baño ni toallas

Solo llegué a dormir, es un cuarto muy pequeño, no muy cómodo y hay mucha gente haciendo escándalo, parecen vivir ahi, me sentí algo inseguro, no me agrado, por ese precio en otras ciudades encuentras algo mejor, ejemplo, en Bacalar...

Expedia ofrece una cosa y cuando llegas te encuentras con algo muy diferente, no sé donde tomaron las fotos que publicitan y convencen, porque la propiedad es pésima, nada que ver con lo que ofrecen, no tomé la reservación que hice porque lo consideré un abuso y una falta de respeto al consumidor