Overall Ratings & Reviews Hotel Zapotlan

Not all rooms have A/C. I made the mistake and reserved a simple room. After the first night the front desk was able to change us to a Deluxe room with A/C. The deluxe rooms also have a more comfortable bed. We will stay again next time we come to this city.

El mejor hotel en CD Guzmán Frente al jardín, cerca de todo . Cafés, restaurantes, comparas, farmacia cerca . Muy buen servicio al cliente

Everything whas good

Desde mi experie

We were very happy with the location of this property it was prime. Everything was walkable. The room was also very clean as well as the property grounds. Check in was easy even though the girl who checked us in was not very nice. We asked for early check in since we had an overnight flight and had not slept and she told us early check in was not allowed at the hotel. We returned a few hours later the was another girl at the reception desk and she checked us is early no problem. The A/C in our room did not work it blew stale room temperature air. Maintenance was called and they said it was working properly. The room cooled down in the evening but was hot during the day. You could not leave the window open for fresh air because the window and screen were reversed. The screen was on the inside of the window and the window on the outside so anybody outside could have freely opened the window. We arrived to our room Saturday Evening to find the business 2 doors down on fire. We were the first people to notice the fire we reported it to the front desk and she was unconcerned and did not call emergency services. The next day we found out from a couple in the room next door to us that the entire hotel was evacuated besides us. I don’t want to be a complete downer on this place it was very nice and great location I think we just had a bad experience.

It was very noisy every night it sounded like some one was working every night

Very nice staff and super clean. I will just prefer some to show us to the room since some rooms are hard to find.

The bed is a full and not comfortable at all.

Poor costumer service

Good

I like Everything I can back soon, Thank you so much!!!

Very nice place

Very nice personal at check in

I m sick because no blankets it was so cool bad service terrible

Location is great. Shower is not your typical standing has spa tub not easy to get in and out. Also the water would go onto the bathroom floor cause puddle . Staff some were welcoming Rooms clean

This facility is very unsafe Tile sleeper for shower

I liked everything at the hotel. Thank you 😊

Everyting was new

I was born in cd Guzman and I love the hotel because everything is so close shopping dinning I love the service and everyone is so professional and Nice.

The only nice thing about this hotel is the location it’s on the center of the plaza and you can just walk around no need to drive because there’s no parking or parking in the streets are putty hectic.