Overall Ratings & Reviews HOTEL QALASAYA

Front desk attendant (Hyvere???) was amazing. Room was not too clean and very old. The elevator was out of service for 2 full days which was very difficult. Breakfast was cold and not many options.

Hotel is right in the middle of downtown. Close to restaurants and shopping everything's accessible qithinna block or two. The staff are fantastic and accommodating. The description of the hotel says the room has a balcony but it did not. It did have an outdoor area approximately 3x6 feet roughtly the size of a standio shower. The city is very noisy and a good night sleep is impossible. Revelers start around 2am, pre-recorded messages playing on loud speaker's on repeat every 15 seconds taxis or honking horns all night long. All of this goes on until 630am. The elevator wasnt working so qe had to clim stairs whichbis difficult at this altitude.

Staff at the front desk were super! great!!

Breakfast was great

The breakfast had moldy bread and not many options. Which make you think that you should not eat there. Our kids refused to go a second time for breakfast there.

The Hotel Qalasaya is a unique modern hotel tower in the heart of bustling Puno, just off the main pedestrian boulevard. The room was clean and modern, with an excellent shower.

All the staff were great, especially Stephanie. The rooms were super nice and spacious. Yummy breakfast and close to the main square. Will definitely be back.

The staff at the front desk were wonderful, friendly and helpful. The beds were comfortable, the rooms warm and the water hot. The location can not be better, walking distance to Plaza de Armas. The view from the restaurant looks over the Lake and the city. Terrific buffet breakfast. Highly recommended!

Got to the hotel at 6 am and the attendant was not in the lobby. I had to ring the bell several times. He finally showed up 15 minutes later. I had just arrived from an over night bus ride where my husband and i had gotten no sleep so we were a little cranky. Receptionist allowed us to check in early at a cost of 24 dollars extra. Nice hot tea in lobby was appreciated. Beautiful breakfast on the 10th floor with breathtaking views of the city

The staff were extremely helpful and friendly. The only disappointment was that the elevator stopped working the evening we checked in. And being on the ninth floor, it made it tough to come and go freely for our stay.

Great hotel, located very close to the main plaza in Puno. Lots of shops and restaurants close by. The rooms are very nice and quite spacious. Breakfast is very good and the restaurant on the 10th floor provides nice views of the city and Lake Titicaca. Staff are very friendly and helpful.

No fue nada agradable. Para empezar no estaba abierto cuando llegamos, estuvimos tocando el timbre por casi 10 minutos. Para poder tomar un baño, tuve que esperar en el baño más de 15 minutos con el agua corriendo esperando a que saliera agua caliente. Hablé a recepción para preguntar y no me contestaron mi llamada. Unos minutos después me regresaron la llamada y me dijeron que tenía que esperar de 25 a 30 minutos corriendo el agua para que saliera caliente.

Great room (big and amazingly comfortable bed!)and service overall... the breakfast was the only downside (not ready on time and really poor choice).

Fa tastic hotel. Great staff who were very helpful. Great breakfast. A short walk into town and about 10 minutes from Lake Titicaca. Highly recommended and fantastic value.

Run-down and tired rooms and interior, poor views unless you are at the very top floor and facing Titicacaca. Poor breakfast and unremarkable service.

The hotel was in a fantastic location. There is an amazing view from the top floor at sun rise. When I arrived, the staff could not find my reservation. They ended up giving me a room with two single rooms rather than a queen bed. The worst of all, I got stuck in the lift between two floors in the basement for 10 mins. The hotel offered me a suite for the following night at 50% of a standard room rate.

Location is good for festival, but the room, breakfast and service all below what you'd expect at this price

We booked two rooms and stayed for two nights. Overall experience was good and I would recommend this place. The good: Location is super convenient. Restaurants, shopping area, Plaza de Armas, all within walking distance. Staffs were very helpful. They don't all speak English, but they try everything they can to help and were super patient with my broken Spanish and communicatibg with me through Google translate. Not so good: We stayed at the rooms on 9th floor (with a view overlooking Lake Titicaca, which is super nice), the internet connection wasn't working most of the time. We had to reconnect every 5 mins or so, and the signal wasn't very good even when we were connected. We were there in mid Dec, and the locals were doing some pre-celebration for a festival in Feb, so there was a 3 Day parade over the weekend and the street was filled with people, music. I found it fun to watch but the friends travelling with us said the noise made it hard for them to fall asleep at night.

Comfortabke hotel that is centrally located to the historic center. Staff were very friendly and helpful.

Lovely spacious room, quiet, warm and comfortable. Great panoramic views from the restaurant.