Overall Ratings & Reviews Hugo's Rental

Beautiful property, everything is walking distance. Great experience.

We booked our room last minute, and the owners were so accommodating and quick to respond. The building was beautiful and clean and very open. Loved everything anout this! Woke up to the sun comming in the window and the castle right out side our window it was amazing. Will stay here again when we come back!

Property was not as described, walls were thin, the fridge was making noise and there was no TV. Luggage assistance was available when we checked in but would not be available when we needed to leave for the airport. We left 2 hours after check-in and they were unwilling to refund for the 2nd night we wouldnt be staying.

Communication with the Hostess Maricruz was excellent. She answered all my questions and then some! The place was beautiful and immaculate

Amazing stay at Hugo’s Rental!! Will be staying here next time I’m in Puerto Rico!

Pros: The location is amazing. The ambiance inside is nice- lots of plants. The high ceilings make the room feel bigger than it is. Cons: Communication. The building and room require codes. Several days before our arrival, I received a message asking for my arrival time. I said around 3pm. The morning of, I received the exact same message. I responded 9am that we would arrive between 3-4. The message gave me the numbers of Maricruz and Anthony and it said I would receive the codes before check-in (3pm). We arrived at 3:45pm. No codes. I called Maricruz. No answer. Anthony. No answer. I texted that we had arrived and did not have codes to get in. I called both numbers again. Still no answer. My partner went across the street to the market owned by the same people. They tried to contact Maricruz. I called again. All while standing outside in the blistering heat with our luggage. I was sent to voicemail after 1 ring and that's when I was texted the codes. At 4:21. No apology. No acknowledgement that they were late, that there was any inconvenience. No offer of anything. Just...the codes.

The place is a gem, right at the Plaza De Colon. The bed is comfortable and the air conditioning works great. There is a common area that allows you to make coffee and tea and microwave. It is close to some great bars and restaurants.

Great stay as a Solo Traveler. Right in the perfect spot in Old San Juan. Everything you need is near by. Management and staff were very helpful.

Nice property

Wonderful location in Old San Juan! Walking distance to attractions, restaurants and shops. Basic room but clean. No windows. The courtyard was so pretty, wish there would been some chairs to sit and enjoy it.

Excellent location, very clean, comfy bed, cold AC, good communication. Would definitely stay again!

Great place

Great property that is close to everything you could want to do in the area.

We loved that everything was near by and parking was affordable and easy. It was clean and we had great communication with the host. A must try around the corner is Sofia's Italian Steakhouse, their food was delicious. The only thing was that the bed was terribly uncomfortable.

Slight hiccup with communicating door codes. Besides that it was great. Better hot water than the other hotel we stayed in. Right in the heart of old San Juan. Perfect for a couple nights before/after flights or cruises.

It was a very nice place and it was in great spot of the coty

great location. terrible bed

Easy check in process. Great location. Host was very responsive.

Love the place, best location, supper easy to move around its just awesome, i travel a lot and have to say is one of the best rooms I’ve stayed. Going to be back for sure. 10/10

Cute place and great location. They were very helpful with storing our bags outside of check in and check out times. Would stay again.