Overall Ratings & Reviews Legend Smart Hotel

Dear Guest, Thank you for sharing your comments and feedback about your experience at our hotel. First of all, we would like to sincerely apologize for the inconvenience you experienced during your check-in process. We are sorry to hear that the room you received was not the same as the room type you booked. This was an unexpected oversight and we will review the booking process to ensure this does not happen again. If possible, please provide more details about your stay and booking code so that we can check and support you to resolve the issue quickly. At the same time, we are willing to provide compensation or room upgrade options (if there are available rooms) to improve your experience at the hotel. We look forward to receiving your understanding and sharing. We hope to have the opportunity to serve you better in the next stay. Best regards, Mark Hotel Manager Legend Smart Hotel