New hotel, clean and comfortable

Everything was great, the staff, the ambiance, the room, even the food :)

The room was very clean, like a 5-stars hotel.

Friendly service, clean rooms, delicious breakfast, only the toaster setting was too hot.

It was a pleasure to sleep at the Grand Mercure, all the rooms were nice, everything was ok, the food was also good 🤩🤩🤩🤩🤩

Hotel staff is friendly, comfortable, good cleanliness

good hotel near from my office

If you go to Batam, you will stay here

comfortable, clean, and good view

The hotel is clean and comfortable, perfect for relaxing with my family. The staff are friendly, smiling, and welcoming. The location is strategic, cool, and beautiful. The air conditioning is excellent. The room interiors are beautiful, each room is well-appointed, and the food is plentiful, delicious, and satisfying...🙏🏻

only the room with the AC is a bit hot 🙏🏼

You know yourself that a star hotel is definitely a star hotel too.

Everything is elegant and luxurious. The breakfast is really delicious.

Nice hotel, comfortable, and good service

Should not asking any deposit like others high class hotels

All good, staff was nice, room was clean

The hotel is quite good, but not so near from the shopping mall. My opinion, the hotel doesn't deserve as 5-Star.

The check-in process was smooth, and the staff made me feel very welcome. The room was modern, clean, and well-equipped with all amenities. I especially loved the comfortable bed and the city view

Very comfortable place, good service, close to the harbor, delicious food.

The taste of the breakfast has decreased, it was better when I first went there, now the food is not as good