Overall Ratings & Reviews Hotel The Villa

We were asked to wait for 30 mins to check - the staff looks clueless about what she was doing. We arrived at the room, obviously they just mopped it ‘cause the floor was still wet and the bathtub still dirty. I don’t understand how they were unprepared when they have time to clean the room from the last guest’s checkout til we check in. The mattress was so uncomfortable to lay on ‘cause it still has the plastic cover on it! The area around the hotel looks sketchy, I don’t feel safe while staying there.

Not happy

no good wifi doesnt work

Terrible service no room cleaning

Affordable no frills hotel close to public transportation. Good for a quick stay. I would stay here again if in the area.

Got locked out and had to be put in a new room with none of our things.

I would never book this hotel again

It was fine. Sketchy part of town coming from the subway at night, but the hotel was fine

An OK place at an affordable price. I took my family to see the Macy’s fireworks on 4th of July. We only spent nights at the hotel, it’s a basic hotel and has all you need, you get what you pay for. The neighborhood Queens is not my favorite, and the zone looks sketchy but we never felt unsafe. It’s location is really close to a train station

There aren't any staff on the premises besides the cleaning person- so there was definitely confusion trying to get in. I also don't mind terrible walking up 4 flights of stairs but it was hard to get my luggage up and down the stairs

One of the smells smoke,

The staff was was very welcoming , He update the rate accordingly, inside the property entrance needed a better cleaning around.

The staff were nice. There was a young lady there who was friendly and helpful. But literally my room wasn’t cleaned properly. My first day I walked in I saw a Dorito chip crumb near my bathroom door. My bath towel had hair on it and my toilet didn’t seem to flush properly. Also there was no mini fridge in my room until my last night staying there. Plus my remote didn’t work. It’s a neat hotel , newly renovated but those things made it not a good experience for me. Other than that it would’ve been a great stay. It’s near a sub station which is a plus. And it’s a few restaurants up the street from it. The locals don’t bother you either .

Had a little trouble with parking but the reste 10/10

The gentleman at the front desk was very pleasantly and efficient. Easy check in and check out.

The rooms had an odor and only one towel and one washcloth was provided. They also came in to clean up the room when we was not there and was in there watching TV. The whole time that we was at the hotel we Never turned on the TV we only came to sleep wake up and shower and go multiple times when we return the TV so we were scared to leave valuables there while we

Changed my room the second day. The 2nd room had horrible AC that wouldn't keep the room cool. Light poored into the room all night long because the blackout curtains were garbage. There was trash in both rooms when we got in them. The front desk employee overnight was horrible. The room had a king size bed and came with 2 little bity pillows for 2 people. When I asked for an additional pillow I was told to wait 5 to 10 minutes. Waited 20 and called to say nevermind and the employee told me 3 times he would be up in 5 minutes. When he arrived 15 minutes later he brought me a towel? The day workers argued with eachother so much it was uncomfortable to watch. The boy day employee was loudly talking badly about the cleaning staff. Broken vending machine in the creepy basment with all the broken hotel equipment laying all over. Dirty towels, no fitted sheet, some cheap fleece blanket, and plastic sheet covers made for a roughhh week. Also the area is VERYYY sketchy. The walk to the train takes you though one of the worst parts of NYC I think I have ever seen. Absolutely would not recommend this hotel to anyone.

B

First time

No parking and some stuff was unknowledgeable