Staff are super helpful, rooms are amazing. Looks like you're not in a good area, but if you walk two streets down, you're in a great area with a ton of restaurants and stores that go on for blocks. Yes there are a few homeless and druggies, but they for the most part leave you alone. There are at least 5 Michelin star restaurants within walking distance from the hotel (like 15 min max). Bus station around the corner. Free laundry and free laundry detergent. The area may look sketchy, but walk around and you'll find lots. There are three flights of stairs that you have to take you luggage up and down, but it really wasn't that bad, and they do have a service elevator that they can help you with if you really can't manage your luggage up the stairs. If you like to walk you can pretty much walk to old town lower, the citadel etc, just will take you about half an hour and some might be up hill depending on where you are walking too. We walked from the very lower old town (near the water where the Funicular is) to the hotel and it took around 30 minutes and was an easy walk if you walk along the water and don't go uphill.