Overall Ratings & Reviews Sunset Palace Beach Hotel - All Inclusive

Everything was great!

The property was very clean and a lot of staff very nice and willing to help you and give you directions.

Our first time at this property but definitely not our last. My boyfriend and i came down for the weekend and had purchased the all inclusive package for our stay and we’re not disappointed! Accessing the beach, pool and bar from our room was super easy. All hotel staff were great and understanding that our spanish was not the best but always helped with whatever we needed. The bartender at the pool was amazing and incredibly nice! The buffet had lots of different options for breakfast, lunch and dinner. Since the hotel is owned by a parent company with three hotels on the same street it gave us even more options for dining than we had realized we had with our all inclusive package. We can’t wait to come back to Mazatlan and stay at Sunset Palace Hotel!

The experience with this hotel was not what I we expected. My friends and I were very disappointed because when we got to the hotel the hotel was closed. The taxi driver told us that Sunset Palace was closed for remodeling and hotel management didn’t contact us to let us know we were going to stay at another property. We ended up at Star Palace which was a downgrade not an upgrade. When we find out When we contacted management for an explanation

Crummy food options, bugs on the floor of our room. We ended up leaving and paying for another place! It was not sustainable

THE HOTEL WAS CLOSED !!!!! HOW DO YOU SEND A SINGLE MIDDLE AGED WOMAN TO A HOTEL THAT IS CLOSED !!!!!!

They suck, don't do it.

The FULL buffet for breakfast, Lunch & dinner was stupendous. the STAFF was very helpful & thoughtful.

The food was not good and there was only one restaurant in resort. They charged me additional because they said I put one of my kids two years younger and I showed they I didn’t and they still charged me horrible customer service!!! I will never stay there again.

The food was not good. Nothing to pick from. No room service

It was great

Ambiente agradable y la amabilidad del personal

Todo excelente, el servicio, La limpieza, el buffet algo limitado pero rico, muy recomendable

Muy tranquilo

Lo único bueno es el personal, la gran mayoría muy amables, solo en recepción nos tocaron poco amigables, felicitaciones a los chicos que atienden el restaurante. La limpieza deficiente, siempre nos ponían toallas manchadas en el baño y los vasos de bebidas tambien sucios, me tocaban con restos de chile como de michelada que no lavaron. Las habitaciones son sencillas pero cómodas. El desayuno y cena a veces ricos, a veces sobras del dia anterior y siempre muy básico. Para la comida solo platillos muy reducidos. Los snacks feos y fríos jajaja la verdad es que todo muy horrible. La gente que se hospeda aquí es muy fea, descuidada y sucia, pocos meseros en la alberca y ninguno en la playa asi que debes pararte por todo lo que necesites. Llegue aqui por error pensando que era hotel de la cadena Palace Resorts y no, nada que ver jaja. Si traes presupuesto no te quedes aqui. Lo barato sale caro.

Falta mucha remodelación pero en general todo excelente. Los empleados la mayoría muy atentos, la comida muy rica y se esfuerzan por dar buen servicio.

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La comida, si dejo que desear, el baño olía a caño, fuera de eso una estancia agradable, muy amable todo el personal

Todo muy bien podría ser excelente si en la Comida hubiera más variedad ya que es un menú a la carta y depuse de varios días ya no se te antoja comer lo mismo al igual que la cenas

Pos no conoces, mi rompio mi cadera y manda carta de doctor no puedo viajar en este momento y no regresaste me dinero. Seguro se rembolsar mi haces otro reservación pero ahora no. Muy disgustado!! Que feo alguien mayor y no puedo viajar con carta de doctor y no rembolso nada. Gracias para nada!!