We stayed at Narayan Kothi, Varanasi for 2 nights and overall had a comfortable and pleasant stay. The rooms and hospitality were good, and we enjoyed our time at the property. However, there are some areas that need serious improvement, especially food quality and service follow-up. I ordered Dahi Kebab during the stay, after which I suffered food poisoning. The hotel should urgently review its kitchen hygiene and food quality standards. I had also ordered plain moong dal for my 7-month-old daughter, but it was prepared with rice mixed in it. When I took the food back to the restaurant and raised the concern, the staff denied that anything had been mixed. This was disappointing, especially because baby food needs extra care and clear communication. On another night, the team forgot to send the moong dal order altogether, and it finally arrived after around 1 hour 30 minutes. This kind of delay is difficult to manage when travelling with an infant. Also, the hotel team clicked our welcome pictures on arrival, but when we later asked for them, we were told they had been lost. This was disappointing, as guests expect such memories to be handled carefully. Overall, the stay was comfortable, but the hotel really needs to improve food safety, baby food handling, communication, and service reliability.

Friendly staff. Delicious breakfast. Lovely room with balcony

Room was a decent size and clean. Good restaurant for evening dining.

Great location however the hotel lacked maintenance & rooms need a thorough clean. Floors were sticky, towels stained & our rooms had a terrible smell. The breakfast was terrible. Some staff were helpful but I would definitely not recommend this hotel.

Overall a good experience. Staff were very courteous and you could see the attention to detail in the construction of the hotel itself, with high quality fixtures and well considered layout of everything from the lighting to storage space. Even the material of the sink backsplash wall was well thought of, as it’s very important to maintain functionality with aesthetic. As someone who travels a lot, detail is very important, and it is clear that the owner put a lot of thought into the building. However, maintenance and cleanliness needs to be improved otherwise all that effort will go to waste. The floor in particular was not cleaned properly at all, with so much black dirt on your feet if you walked barefoot. The sink drain was also not cleaned. These are small details but very important if the hotel is aimed at a certain level of guests. Special mention to the breakfast staff who were very polite and friendly.