The photos and description were very misleading compared to what we found when we arrived. The check-in desk was located inside a party store, behind bullet-resistant glass with bars on the windows, which immediately made us uncomfortable.
Our "Deluxe" room was much smaller than expected (roughly 12' × 12'). There was no air conditioning, and foam earplugs were provided because of the thin walls, nearby construction, and road noise. There were no first-floor rooms and no elevator.
Upon check in, we were told that the lobby closes at 11:00 p.m. and were given a key to let ourselves back into the unmanned building after hours, which did not add to our sense of security.
The surrounding area also made us feel uneasy, with several nearby businesses protected by barbed-wire fencing. Based on our impressions of the property and the neighborhood, we decided not to stay.
When we contacted the manager to explain our concerns and ask whether a partial refund was possible, we found the interaction to be very unprofessional. In our experience, the manager was rude, raised her voice, interrupted us before we could fully explain our concerns, denied any refund, and ultimately hung up on us.
Based on our experience, we would not book here again. We also would not recommend this property for families, women traveling alone, or anyone with mobility limitations.