Overall Ratings & Reviews The Kayana

good service staying at kayana

Not as expected, the swimming pool cannot be identified in the pictures presented, it turns out that the pool is very small, only about 2 meters, cannot be used for swimming, very disappointing, does not match the lure of the image or hides the actual image.

Check-in. The check-in process was a breeze and the front desk person (forgot the name) was friendly and welcoming. Our Bedroom Pool Villa was ready when we got there, so we didn't have to wait long. The whole process took less than 10 minutes. LOCATION. One of the best locations in Seminyak. Everything was within walking distance. VILLA. The villa was clean and in a good shape. A minor hiccup was some light bulbs were out (one in the garden, one in the pool, and one in the living area) but it didn't really affect the overall experience. The bathroom was in great condition and the amenities were of good quality. If you plan to use the outdoor gazebo at night, don't forget to light the mosquito repellant they provided. It helps! AMENITIES. The amenities were great. I especially like their shower gel and body lotion! They provided a lot of towels and hand towels. DINING. Our in-villa breakfasts were set up on time and were to our expectations. We asked for a runny omelette and we got one! The egg benedict was also great. We also tried the Korean BBQ in-Villa dinner at night (need to book a day in advance) which was really satisfying (tips: just order the 1-3 person package if you're a couple). Yes, you can still hear some faint music from the club next door, but it's not loud, and act like soft background music to accompany our private dinner. SERVICE. Everyone was friendly and capable, even the trainees who set up our breakfast. Check out. Check-out was also a breeze. We only stayed 2 nights because they were only available for 2 nights. Would have stayed longer if they were available, but they seem to be fully booked. So we had to move to another hotel nearby. And, guess what, they arranged our transport to our next hotel free of charge. OVEERALL. We had a great time and will definitely be staying here again and recommend this place!

This hotel is unique, so the ancient building is quite clean.

The hotel just re-open after almost 2 years pandemic time, they are still short staffs. The property is clean but the room is old. Don't be surprise when you see centipede at your bathroom. One morning, they also forgot to send breakfast to my room due to"busy with outside visitors".

Great place to stay, clean, spacious, good privacy and services!

Super super great … will stay here again if going to Bali …!

Very pleasant to stay here. The service was awesome 👍🏻.

The place is old and lil bit under maintenance. I stayed for 2 days, first day there's no hot water and the air con is leaked, but they fix it immediately. The staff is very helpful and kind. In the night it's so dark. We can't access the restaurant, spa and swimming pool because it's closed. Breakfast is very simple. Location is great, near so many cafe and shopping area

Perfect place to stay, perfect

The room looked exactly like the picture, service was nice but breakfast was so so.

Excellent services staff! Strateguc location. Really love this place…❤️

The rooms are not clean and the gardens are not maintained.

The staff are very helpful and the room is also clean and comfy.

The villa is very comfortable and the location of the villa is very strategic.

Pretty good👌 The service is very good. Last time I stayed for 1 day and cleaned up 2 times. Very nice I will definitely go back next time, I hope the price will not rise hahaha

Continue to improve service maximal