The most unpleasant experience, the most sad for us while in Bali. Came in the lobby to be greeted by a large and smelly pile of garbage, no staff there, only 1 person had one. The room is very stuffy, the telf line is dead, the air conditioner is hot (not serviced & lacks freon), the water in the bathroom has no hot water even though the location in Ubud is cold, the toilet is dirty. I was only there 3 hours and decided to find another hotel.