YEHS Hotel Sydney Harbour Suites

No lifts worked at check in or that night when we got home. Had to walk up and down 20 floors to get to pool, spa, sauna and room. Next morning 1 lift worked for the entire hotel... Bed was incredibly hard.

Elevator maintenance was an inconvenience. Tried a number in safe and error occurred even when following instructions. After assistance another number worked as expected using the same procedure as before???

This is, without question, the worst hotel I have ever had the misfortune of staying in. I genuinely cannot understand how this place has positive reviews. I stayed here for one night with my mother and my baby, and it was a complete disaster from the moment we arrived. The room was filthy and absolutely reeked. The smell was so foul it was like sleeping in a sewer. It was overpowering, disgusting, and made me want to leave the second we walked in. The bed was like sleeping on a slab of concrete. It was unbelievably uncomfortable, and to top it off, there were only two pathetic pillows for the entire bed. A decent night's sleep was impossible. Whoever is making decisions about this hotel clearly has their priorities backwards. Instead of wasting money on a fancy toilet, maybe spend it on basic cleanliness, comfortable beds, and facilities that guests actually care about. The car park is an absolute nightmare. I specifically called before arriving to ask whether my car would fit and was assured there would be "heaps of room." That was completely false. The spaces are ridiculously tight, and I ended up scraping my car trying to get out because of the misleading information I was given. The staff were nice but acted like they couldn't care less. They seemed totally unaware of what was going on and showed no interest in resolving the issue. I woul never stay here again even if I was given.it for free.

Kitchen useful

Great location.

Do NOT stay here! Baby cockroaches in some rooms. The first room had water that was scalding hot!! Unbelievably hot where my 6 year old was in tears and crying. The staff and manager told me to bathe my kids and myself at the pool showers at night, on a different floor and a public shower. I was not letting my boys go into a public shower and sons should not be in the women’s shower. The manager came and after 10+ minutes of trying to find the right spot, he asked if the water was acceptable. If moved even a slight bit, it would be scalding hot again. That is how we showered the first night. It took hours to get my kids calm and go to bed. The next morning we were told to bring our luggage down and move rooms. Great…except we don’t have time to pack up, but we need to shower, so we missed going to the Blue Mountains! We moved rooms with a working shower. The second room had cockroaches!!! I told the front desk and showed videos and pictures. They did nothing. I asked for a refund and a discount and nothing!

Location was perfect,top of Darling habour and close to City. Good sized suite, and bed comfortable.

Spacious room, clean amenities, and friendly staff, all made my trip relaxing and memorable!

Unfortunately, our stay was disappointing. The room we were allocated was not what we had booked and didn’t match the photos shown when we made the reservation. The hotel also had ongoing issues with the lifts, with only one of the two lifts operated throughout the weekend. At check in we were told to expect waits of between 5-15 minutes during busy periods. The room itself was quite dated and in need of maintenance. The paintwork was tired, and the overall condition suggested it hasn’t been refurbished for some time. Overall, while the location and staff were good the accommodation did not meet our expectations or reflect what was advertised. We hope the hotel invests in updating the rooms and improving maintenance, as it has the potential to offer a much better guest experience.

I loved that the hotel has bidets in every bathroom. I've been using bidet in my home since 2016. More Australians should put them in their homes, less toilet paper usage. This hotel is the perfect location to access Town Hall Station, convention centre, QVB, multiple bus routes & tram. The Kaz Illy Italian coffee Cafe is nearby & Brew Bros is good too.

No ice machine and no ice from reception and when we asked for some tall glasses we were told no, we fon't have any. Then we asked for some small glasses and the hotel person demanded to see the cupboard (we showed them that a 2 bedroom apartment only had 3 small tumblers), I don't think they believed us. Then he produced 4 tall glasses.

Great service rooms clean nice environment

The staff are very friendly and helpful. The reason for booking was having the convenience of a kitchenette. Room had a comfy bed in a separate area from living & dining. Kitchenette had a microwave & fridge, also a washing machine & tumble dryer in the room. It was surface clean.

Great position. Very nice staff.

Great place

The room was clean and neat. Staff friendly and helpful. Close to shopping, restaurants and eating areas, ferries and train.

Good location within walking distance to harbour. Rooms presented nicely but could've done with a proper vacuum and handyman to tighten some loose screws like bedside lamp. Overall good experience.

Clean room. Some of the lobby staffs can be nicer. They were so dismissive.

Very central

Having a suite was much better than just a room you could cook and do laundry as well