Arbutus Inn

The room was clean and functional. Staff were friendly and helpful. Location was perfect for getting around Victoria.

Great place. Very clean. Excellent customer service.

Nice hotel with helpful staff. A lot of buses to downtown go right by it, so it's useful if you're there without a car.

It was a clean and convenient place to stay while I worked nearby

Very nice clean room and a good size. Not crazy about the location, but there is a Dennys close by.

Would definitely stay again. Parking was a bit short

Rooms were comfortable and clean with small signs of age. Location isn’t the best but if you have a car, that won’t matter. Parking was available and easy. Staff were very friendly and helpful. We would definitely stay there again

nice place to stay

Room was clean and well organized. Staff was very friendly and we got parking space all time while staying there.

It was okay. The staff were very friendly and gave good lip service when I needed help, but it seemed like they were only partly listening. I had to ask twice to have my room cleaned during my week-long stay. It was a very small room, and having the overflowing trash and laundry for a week was inconvenient. Then, when they finally did clean it, they missed a lot of surfaces, and it was not overly clean to start with. I had to wipe down the fridge and coffee areas before I used them. The toilet started to overflow one day, and I asked the staff to check it while I was out for the day. I returned to find it in the same condition, and I had to ask again. I am a reserved person and it stresses me out when I have to ask multiple times for a service I already paid for. The air conditioner basically just blew hot air, and I didn't want to open the window because the car rental company had their area right outside and they were constantly vacuuming vehicles, smoking, and spraying stinky cleaner. There was a door that led from the lobby to the area where the rooms are. It has a sticky opening mechanism that sounded like someone was beating on it whenever it was opened because it required so much force. Fortunately, not too many people were using that entrance during the night/early morning, but my room was right by that door and it was very, very loud. I didn't travel to stay in the room, so it was overall okay for the price, but not that great.

It was exactly what was expected. Clean and basic. Low rate for Victoria and close to everything. My only criticism would be the chair in the room was quite uncomfortable. But beds terrific.

Street parking available for larger vehicles or vehicles with trailers

Excellent transit service to the city and tourism core. Transit cheaper than parking. Front desk staff helpful. Very clean rooms.

Excellent quick check in , with knowledgable professional clerks .

Comfortable and quiet, and the location worked well for us.

Cleaner rooms would be better. Parking good but alittle small.

No kitchen in room. Parking was easy.

Great front desk agent, and the staff were very nice, it's a little dated but overall very clean great beds!

It’s a clean room, amenities could be a bit better. Parking is easy

Very clean room and remodeled bathroom. Staff was very accommodating. A very basic but still nice.