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8.9
/10
Exceptional
650 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
Hotel is good. Room is big. I got a free upgraded room and a free birthday cake and decoration for my mom's birthday. Breakfast has a lot of variations. The Chinese restaurants at the 37th and 1st floor are delicious. Didn't have time to try the spa, sauna, and swimming pool, but you need to remember which elevator you need to use when going to the lobby, ground floor, and room. Definitely will stay here again.

Yuk Yu

10.0
/ 10
Room is clean, design is stylish. Did not have breakfast at the hotel this time due to my tight schedule. Location of the hotel is good, a lot of good restaurants and also very shopping friendly.

Sheila

10.0
/ 10
The room was huge with a nice view of the mall next door and the downtown area. Service was great. Easy access to everywhere.

Arlene

10.0
/ 10
clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
In the Area
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1881 Baoan Nan Road, Luohu District, Luohu, Shenzhen, Guangdong, China, 518000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Hyatt Shenzhen is a good choice when you are visiting Luohu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Shenzhen

1881 Baoan Nan Road, Luohu District, Luohu, Shenzhen, Guangdong, China, 518000
Discover More Places
Lobby Grand Hyatt Shenzhen
Lobby 2 Grand Hyatt Shenzhen

Discover More About Grand Hyatt Shenzhen

Location
Staying at Grand Hyatt Shenzhen is a good choice when you are visiting Luohu.

About Grand Hyatt Shenzhen

From business event to corporate gathering, Grand Hyatt Shenzhen provides complete services and facilities that you and your colleagues need.

Grand Hyatt Shenzhen is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Grand Hyatt Shenzhen is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Hyatt Shenzhen.

All facilities in Grand Hyatt Shenzhen

Bar, Cafe and Lounge Grand Hyatt Shenzhen
Bar, Cafe and Lounge
Swimming Pool Grand Hyatt Shenzhen
Swimming Pool
Entertainment Facility Grand Hyatt Shenzhen
Entertainment Facility
Fitness Center Grand Hyatt Shenzhen
Fitness Center
Functional Hall Grand Hyatt Shenzhen
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Spa
  • Shops
  • Steam room
  • Pool sun loungers

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

General

  • Smoking area
  • Banquet
  • Parking

Connectivity

  • LAN Internet
  • Free WiFi

Public Facilities

  • Elevator
  • Safety deposit box

Business Facilities

  • Business facilities
  • Conference rooms

Food and Drinks

  • Breakfast

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Shenzhen

Translate
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Shenzhen
471
Number of floors in Grand Hyatt Shenzhen
38
Another facilities in Grand Hyatt Shenzhen
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Grand Hyatt Shenzhen

What are available facilities at Grand Hyatt Shenzhen?
There are top facilites at Grand Hyatt Shenzhen such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Shenzhen?
The standard check-in time at Grand Hyatt Shenzhen is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Shenzhen provide breakfast?
Yes, Grand Hyatt Shenzhen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Shenzhen?
Grand Hyatt Shenzhen is a 5.0-star hotel.
How many floors does Grand Hyatt Shenzhen have?
Grand Hyatt Shenzhen has 38 floors.
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More Reviews from Other Guests in Grand Hyatt Shenzhen

Overall Ratings & Reviews Grand Hyatt Shenzhen

Traveloka (6)
Other sources (644)
9.0
Exceptional
From 644 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Shenzhen

Number of reviews per page
20
40
Top reviews
Kieran
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The location was convenient and check in process was prettt seamless. Our room, as usual with the Hyatt, was large, comfortable and had everything we need. We were particularly impressed with the toilet! We paid extra for the Hyatt Club and had mixed experiences. The afternoon tea was extremely disappointing, as there were barely any food choices and when they ran out, they were not replenished. When we asked the staff, they became confused about the time and said that it would not be refilled. We also asked for some tea and this was somehow forgotten about and we had to re order. We thought that this might only be for one day, however it was consistent on both days. Barely any food choice and what was provided was sub standard. By contrast, the evening cocktails and food were fantastic. Plenty of choice and options which were very tasty and varied. The pool was heated which was very nice, however we were all made to wear hats which we have not experienced before. Check out process was pretty straightforward. The breakfast restaurant was fantastic and had a lot of variety as you would expect with Hyatt.
Read More
Yuk Yu
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room is clean, design is stylish. Did not have breakfast at the hotel this time due to my tight schedule. Location of the hotel is good, a lot of good restaurants and also very shopping friendly.
Stephen
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

One of the best hotels, spacious great showers. You’ll love it.
STEPHEN MICHAEL
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Can’t get a good coffee.
Yuan Ping
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yes
Eugene
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Spa and gym was very well maintained
Ying Chiu
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Good location
Sheila
icon-
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The room was huge with a nice view of the mall next door and the downtown area. Service was great. Easy access to everywhere.
NIKOLAI
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Everything was good
Ricardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excelente habitación y muy buena ubicación
Banh
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Front door was broken. Needed to change for a new room. Furnitures were quite worn-out, scratch marks were common throughout the room. Not quite the standards I expect from Grand Hyatt.
Marco
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Excellent stay …. again and again.
Arlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Xie
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Very attentive staffs who were very helpful during our stay.
cynthia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Room are clean
John
icon-Business
Business
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Marco
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Room was as usual.
Si Xin
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The room is spacious and clean. The staff are friendly.
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Elizabeth
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Grand Hyatt Shenzhen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Hyatt Shenzhen

Traveloka (6)
Other sources (644)
9.0
Exceptional
From 644 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Shenzhen

Number of reviews per page
20
40
Top reviews
Kieran
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The location was convenient and check in process was prettt seamless. Our room, as usual with the Hyatt, was large, comfortable and had everything we need. We were particularly impressed with the toilet! We paid extra for the Hyatt Club and had mixed experiences. The afternoon tea was extremely disappointing, as there were barely any food choices and when they ran out, they were not replenished. When we asked the staff, they became confused about the time and said that it would not be refilled. We also asked for some tea and this was somehow forgotten about and we had to re order. We thought that this might only be for one day, however it was consistent on both days. Barely any food choice and what was provided was sub standard. By contrast, the evening cocktails and food were fantastic. Plenty of choice and options which were very tasty and varied. The pool was heated which was very nice, however we were all made to wear hats which we have not experienced before. Check out process was pretty straightforward. The breakfast restaurant was fantastic and had a lot of variety as you would expect with Hyatt.
Read More
Yuk Yu
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room is clean, design is stylish. Did not have breakfast at the hotel this time due to my tight schedule. Location of the hotel is good, a lot of good restaurants and also very shopping friendly.
Stephen
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

One of the best hotels, spacious great showers. You’ll love it.
STEPHEN MICHAEL
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Can’t get a good coffee.
Yuan Ping
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yes
Eugene
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Spa and gym was very well maintained
Ying Chiu
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Good location
Sheila
icon-
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The room was huge with a nice view of the mall next door and the downtown area. Service was great. Easy access to everywhere.
NIKOLAI
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Everything was good
Ricardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excelente habitación y muy buena ubicación
Banh
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Front door was broken. Needed to change for a new room. Furnitures were quite worn-out, scratch marks were common throughout the room. Not quite the standards I expect from Grand Hyatt.
Marco
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Excellent stay …. again and again.
Arlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Xie
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Very attentive staffs who were very helpful during our stay.
cynthia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Room are clean
John
icon-Business
Business
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Marco
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Room was as usual.
Si Xin
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The room is spacious and clean. The staff are friendly.
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Elizabeth
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Number of reviews per page
20
40