The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.

Location is superb. Very near to metro station and the staff here are very helpful whenever we have enquiries. Cleanliness is good too. Will definitely come back again. Can even send your taobao parcels to the hotel.

Everything was great. Staff is friendly and the room is clean and spacious.

Amazing place, they also have a small kids area, great amenities, clean, comfortable, and very near from the lake.

The staff was friendly, prompt, and very helpful. The hotel was clean and tidy. I enjoyed my stay here and would definitely stay again if I ever come back to Hangzhou.

The front desk staffs are very polite and helpful.

A special thank you to the lovely tall lady who helped us during our stay! She was so kind, friendly, and helpful. We didn’t get her name, but we truly appreciated her warm service. She made our stay even more special! ❤️