Grand Hyatt Hangzhou

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8.5
Very Good
500 reviews

What Guests Say About Their Stay

S***M

9.7
/ 10
The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.

Chyi Lin

10.0
/ 10
Location is perfect - right in front of the West Lake. The view is amazing. The staff are very helpful and friendly. Just allow a bit extra time when calling taxi as it is always traffic jam near the hotel (as it sits in the middle of the tourist landmark).

qi

10.0
/ 10
lots of amazing carts selling crafts and food, being close to West lake is a plus too.

Ernest

10.0
/ 10
The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
In the Area
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28 Hu Bin Road, Shangcheng District, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Grand Hyatt Hangzhou is a hotel is located at Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Hangzhou

28 Hu Bin Road, Shangcheng District, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007
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Lobby Grand Hyatt Hangzhou
Lobby 2 Grand Hyatt Hangzhou

Discover More About Grand Hyatt Hangzhou

General
In Hangzhou (Downtown Hangzhou)

Location
Grand Hyatt Hangzhou is centrally located in Hangzhou, a 2-minute walk from West Lake and 11 minutes by foot from Wushan Night Market. This luxury hotel is 1.3 mi (2.1 km) from Wulin Square and 1.4 mi (2.3 km) from Broken Bridge.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

West Lake - 0.2 km / 0.1 mi
No.2 Park - 0.3 km / 0.2 mi
Hangzhou Jiali Center - 0.8 km / 0.5 mi
Wushan Night Market - 0.9 km / 0.5 mi
Zhejiang University First Affiliated Hospital - 0.9 km / 0.6 mi
Wulin Night Market - 0.9 km / 0.6 mi
Xihu Tiandi - 1 km / 0.6 mi
Broken Bridge - 1.2 km / 0.8 mi
Beishan St - 1.2 km / 0.8 mi
China Academy of Art - 1.3 km / 0.8 mi
Westlake Yintai Commercial Center - 1.5 km / 0.9 mi
Former Residence of Sha Menghai - 1.6 km / 1 mi
Phoenix Mosque - 1.8 km / 1.1 mi
Wulin Square - 1.9 km / 1.2 mi
Liulang Wenying Park - 1.9 km / 1.2 mi

The nearest major airport is Hangzhou (HGH-Xiaoshan Intl.) - 32.9 km / 20.4 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining
Grab a bite at 28 Hubin Road 湖滨28, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

All facilities in Grand Hyatt Hangzhou

Swimming Pool Grand Hyatt Hangzhou
Swimming Pool
Entertainment Facility Grand Hyatt Hangzhou
Entertainment Facility
Fitness Center Grand Hyatt Hangzhou
Fitness Center
Functional Hall Grand Hyatt Hangzhou
Functional Hall
Common Space Grand Hyatt Hangzhou
Common Space

Transportation

  • Limo or town car service

Things to Do

  • Spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet
  • Ballroom
  • Parking

Shuttle Service

  • Train station pickup

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Conference center
  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Hangzhou

Translate
Important Note
  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt), Parking height restrictions apply, Cashless transactions are available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Hangzhou
388
Number of floors in Grand Hyatt Hangzhou
8
Another facilities in Grand Hyatt Hangzhou
Limo or town car service, Spa, Health club, Indoor pool, Sauna

Frequently asked question in Grand Hyatt Hangzhou

What are available facilities at Grand Hyatt Hangzhou?
There are top facilites at Grand Hyatt Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Hangzhou?
The standard check-in time at Grand Hyatt Hangzhou is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Hangzhou provide breakfast?
Yes, Grand Hyatt Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Hangzhou?
Grand Hyatt Hangzhou is a 5.0-star hotel.
How many floors does Grand Hyatt Hangzhou have?
Grand Hyatt Hangzhou has 8 floors.
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More Reviews from Other Guests in Grand Hyatt Hangzhou

Overall Ratings & Reviews Grand Hyatt Hangzhou

Traveloka (9)
Other sources (491)
8.6
Very Good
From 491 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.8

Service and Facilites

8.8

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Traveler Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
OBED ISAI CASTILLO
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Awesome view, clean and very friendly staff
Chyi Lin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Location is perfect - right in front of the West Lake. The view is amazing. The staff are very helpful and friendly. Just allow a bit extra time when calling taxi as it is always traffic jam near the hotel (as it sits in the middle of the tourist landmark).
gong
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

lobby looks very nice. room and bed a bit small
qi
icon-
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

lots of amazing carts selling crafts and food, being close to West lake is a plus too.
Weiliang
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is big, the staff is very helpful. The breakfast is excellent.
Vivian
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly.
Ernest
icon-Family
Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Tracey
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
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King
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent lake view and good breakfast
RAY
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Rayson
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.
KuanKhengCandy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Great customer oriented service!
Corinna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Great location! Excellent service!
Joanna
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
CHONG
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Nice room. Superd location
Lucy
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Location excellent, well trained staff
George
icon-with Partner
with Partner
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Nice location with good service
Sheng
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Great view and great experience
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
SHEN
8.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
Number of reviews per page
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Exterior 4 Grand Hyatt Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.