The Ritz-Carlton, Shenzhen

Hotels
9.1
/10
Exceptional
514 reviews

What Guests Say About Their Stay

Fiona

10.0
/ 10
Fab Hotel, excellent customer service, staff were awesome, executive lounge was perfect. Loved everything about this hotel and hope to return next year.

Gan

10.0
/ 10
Clean room , amenities always refilled and staff were very polite and excellent service.

YIFTACH

10.0
/ 10
Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
In the Area
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116 Fuhua San Road, Futian District, Shenzhen, Guangdong, China, 518048

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
The Ritz-Carlton, Shenzhen is located in area / city Shenzhen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Ritz-Carlton, Shenzhen

116 Fuhua San Road, Futian District, Shenzhen, Guangdong, China, 518048
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Lobby The Ritz-Carlton, Shenzhen
Lobby 2 The Ritz-Carlton, Shenzhen

Discover More About The Ritz-Carlton, Shenzhen

General


In Shenzhen (Futian)

Location


With a stay at The Ritz-Carlton, Shenzhen, you'll be centrally located in Shenzhen, a short 7-minute walk from Shenzhen Convention and Exhibition Center and 13 minutes by foot from Coco Park Shopping Center. This luxury hotel is 1.3 mi (2 km) from Shenzhen Lianhuashan Park and 5.1 mi (8.1 km) from Splendid China Folk Village.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Shenzhen Convention and Exhibition Center - 0.6 km / 0.4 mi
Coco Park Shopping Center - 1.1 km / 0.7 mi
Shenzhen Lianhuashan Park - 2 km / 1.2 mi
Shenzhen Library - 2 km / 1.2 mi
Shenzhen Civic Center - 2.2 km / 1.3 mi
Shenzhen Concert Hall - 2.3 km / 1.4 mi
Shenzhen Central Park - 2.3 km / 1.4 mi
Huaqiangbei - 2.5 km / 1.6 mi
Huanggang Border Crossing - 2.6 km / 1.6 mi
Huanggang Port - 2.8 km / 1.7 mi
Lianhua Mountain Park - 3.1 km / 1.9 mi
SEG Electronics - 4 km / 2.5 mi
Shenzhen Bay - 4.8 km / 3 mi
Shenzhen Science and Technology Museum - 5 km / 3.1 mi
KK Mall - 5.4 km / 3.3 mi

The nearest airports are:
Hong Kong International Airport (HKG) - 46.6 km / 28.9 mi
Shenzhen Intl. Airport (SZX) - 32.1 km / 19.9 mi

The preferred airport for The Ritz-Carlton, Shenzhen is Shenzhen Intl. Airport (SZX).

Renovations


The following facilities or services will be unavailable from March 9 2026 to May 15 2026 (dates subject to change):

  • Swimming pool
The property will be renovating from January 1 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Shenzhen? This hotel has 15737 square feet (1462 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining


Enjoy international cuisine at Flavorz 全日制餐厅, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 280 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Ritz-Carlton, Shenzhen

Bar, Cafe and Lounge The Ritz-Carlton, Shenzhen
Bar, Cafe and Lounge
Swimming Pool The Ritz-Carlton, Shenzhen
Swimming Pool
Entertainment Facility The Ritz-Carlton, Shenzhen
Entertainment Facility
Fitness Center The Ritz-Carlton, Shenzhen
Fitness Center
Functional Hall The Ritz-Carlton, Shenzhen
Functional Hall

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Things to Do

  • Romantic proposal packages
  • Garden
  • Fitness center
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Transportation

  • Garage
  • Limo or town car service
  • Airport transfer
  • Secure parking

General

  • Banquet
  • Ballroom
  • Smoking area
  • Parking

Public Facilities

  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Business Facilities

  • Conference center
  • Business facilities
  • Business facilities
  • Conference rooms

Food and Drinks

  • Breakfast
  • Vegetarian meal
  • Snack bar

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Accessible path of travel

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Ritz-Carlton, Shenzhen

Translate
Important Note
  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 525 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly, Essential workers only - NO

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Ritz-Carlton, Shenzhen
280
Number of floors in The Ritz-Carlton, Shenzhen
28
Another facilities in The Ritz-Carlton, Shenzhen
Multilingual staff, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Ritz-Carlton, Shenzhen

What are available facilities at The Ritz-Carlton, Shenzhen?
There are top facilites at The Ritz-Carlton, Shenzhen such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Ritz-Carlton, Shenzhen?
The standard check-in time at The Ritz-Carlton, Shenzhen is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Ritz-Carlton, Shenzhen provide breakfast?
Yes, The Ritz-Carlton, Shenzhen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Ritz-Carlton, Shenzhen?
The Ritz-Carlton, Shenzhen is a 5.0-star hotel.
How many floors does The Ritz-Carlton, Shenzhen have?
The Ritz-Carlton, Shenzhen has 28 floors.
See All

More Reviews from Other Guests in The Ritz-Carlton, Shenzhen

9.2
Exceptional
From 513 reviews
Cleanliness

9.2

Room Comfort

9.4

Location

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Ritz-Carlton, Shenzhen

Number of reviews per page
20
40
Top reviews
YIFTACH
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

clean, spacy room, good and attentive services, great location
Fiona
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Fab Hotel, excellent customer service, staff were awesome, executive lounge was perfect. Loved everything about this hotel and hope to return next year.
Gan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean room , amenities always refilled and staff were very polite and excellent service.
Ramiro
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Perfect!
Joselyn
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Friendliest staff ever
YIFTACH
icon-Business
Business
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
Terence
icon-Business Family
Business Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Great property!
marcus
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Very convenient
yu
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

All stuff are super nice and helpful. Good location.
Tomer
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Great hotel great service great location! I will definitely go back!
Shazzasbazzar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Awesome experience on all counts.
Andy
4.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

空气不流通
Linda
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

酒店人員友善,房間舒適清潔,地點方便。
Darsha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Athanasios
icon-with Partner
with Partner
6.0
/10
Reviewed 93 week(s) ago

Hotels.com verified review

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
Read More
Rafal
10.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

Super !!!
Ahmed
10.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

N/a
Priscilla
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
Read More
brad
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Excellent service
Stephen
icon-Leisure
Leisure
8.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Great service, property and facilities a bit dated.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Ritz-Carlton, Shenzhen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 513 reviews
Cleanliness

9.2

Room Comfort

9.4

Location

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Ritz-Carlton, Shenzhen

Number of reviews per page
20
40
Top reviews
YIFTACH
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

clean, spacy room, good and attentive services, great location
Fiona
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Fab Hotel, excellent customer service, staff were awesome, executive lounge was perfect. Loved everything about this hotel and hope to return next year.
Gan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean room , amenities always refilled and staff were very polite and excellent service.
Ramiro
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Perfect!
Joselyn
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Friendliest staff ever
YIFTACH
icon-Business
Business
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
Terence
icon-Business Family
Business Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Great property!
marcus
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Very convenient
yu
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

All stuff are super nice and helpful. Good location.
Tomer
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Great hotel great service great location! I will definitely go back!
Shazzasbazzar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Awesome experience on all counts.
Andy
4.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

空气不流通
Linda
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

酒店人員友善,房間舒適清潔,地點方便。
Darsha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Athanasios
icon-with Partner
with Partner
6.0
/10
Reviewed 93 week(s) ago

Hotels.com verified review

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
Read More
Rafal
10.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

Super !!!
Ahmed
10.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

N/a
Priscilla
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
Read More
brad
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Excellent service
Stephen
icon-Leisure
Leisure
8.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Great service, property and facilities a bit dated.
Number of reviews per page
20
40