Bournemouth Highcliff Marriott Hotel

Very lovely hotel

Love the hotel best breakfast staff is soooo helpful neat clean rooms

Ok

Great location, lovely staff and well styled dining areas . Lift didn't work which didn't bother me , but an elderly person would struggle up and down the stairs.

Excellent location with a seafront view and within walking distance of the town centre. The staff were extremely helpful — even though we arrived at midnight, they still did their best to help us find a parking space and guide us to our room. Very impressive service! The elegant décor reflects Marriott’s quality and standards beautifully. Thank you — we will definitely come back if we travel to Bournemouth again.

Great stay, definitely going back.

We went as two families during Easter weekend. The staff were great! The hotel is in an ideal location, right on the seafront and within minutes of Bournemouth pier, which was great for us as we had lots planned in the area. The only down side was the breakfast on our second morning, there was a bit of a chaotic feel as the hotel was at full capacity, the staff seemed a little frazzled. There was no food in the buffet when we headed down at 10am, which was ridiculous as there was still an hour of service to go, so we had to stand around waiting for the food to be replenished. We heard quite a few people around us complaining about having waiting 15 mins for pancakes and eggs… then the tables were not being cleaned quickly inbetween so there was a long queue waiting to be seated. When we were, the area around our table was very dirty. They definitely needed more staff if they knew they were at full capacity. Other than this, we had a great stay. The hotel had put on some fun activities for the children for Easter and there was a hot chocolate station all weekend which the kids loved. The rooms were super clean too and very spacious. We loved our stay and recommended it to our friends who then went the following weekend and had an equally great time.

Return visit. The view is amazing, the staff are great, the bar is cool. The TV had been updated with Netflix. Best hotel in Bournemouth in that price range, in most part due to the constant level of maintenance and peacefulness. Only a short stroll to the pier and shops, by the road or along the top of the beach! Gorgeous.

Beautiful property with the best ocean view, in a classic old building. The room was spacious and clean. Staff were helpful and courteous. It is on a hill above Bournemouth, so accessing the town means walking up and down a steep hill. This was not a problem for us, but something to consider if you have mobility issues.

Parking is limited, and if the car park is full, you'll need to leave you car in a municipal car park nearby. If you want a space close to the hotel, you can pay up to £48 for twenty-four hours! This wasn't ideal, but we managed. The hotel was lovely and clean, and the room we stayed in was excellent. Our check-in was soured by staff questioning what we'd booked and trying to push us to stay in the garden rooms. We booked the King Suite with our dog. The hotel was advertised as dog-friendly. We arrived, and they tried to offer us a stay in the garden room instead. They told us that we should have contacted the hotel directly to obtain consent for bringing our dog. We'd already contacted their customer services team to check, and they told us not to contact the hotel. We were told that there was an additional fee of £45 for our dog to stay, as they'd need to get the room cleaned afterwards. We paid the fee. We were again asked about staying in the garden room. I told them that we will stay in the room we paid for, and they finally relented. We had a lovely stay in the room, so when we checked out in the morning, we asked about booking again, only to be told, flatly, that dogs are not allowed in the hotel. This is contradictory, as if dogs aren't allowed to stay, why would you need an option to pay a supplementary fee of £45? They told us we could only stay again if it was in one of the garden rooms. Frustrated, we left without booking again.

We had a lovely room overlooking the beach. My rating was for the food which was good but not up to the standard \I would have expected from this hotel.

Swapped out sea view room, sadly, but hotel had an old world charm and the hottest swimming pool I've ever been in. That's not necessarily a good thing unless you're someone that doesn't want to swim and then you're fine. Staff were warm and welcoming, lots of flash cars on the driveway. Really liked the look of the rooms by the pool. Breakfast was a bit busy and staff a little frazzled but pleasant. The wallpaper in the bar was amazing. Wonderful location, the higher the floor the better - if you're put on the first floor (like us) and not given the room you're booked, then you're clearly not an A-lister... :-). Room was wonderful.

very expensive for a one night stay

Great place to stay right next to the beach

Another fabulous stay at the Marriott. Thank you. I was treated to an upgrade to celebrate my special birthday and it was absolutely wonderful. Thank you. Wish I could afford to stay longer!

Love this hotel! Appreciate how well maintained it is and the view and bar are lovely. The staff are always so welcoming. Thank you! :)

Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday.

Great location with great views of the sea.Very charming and polite staff

Windows in bedroom nailed shut which was a bit of an issue suffering from claustrophobia.. Room clean comfortable. Staff nice

We had a great Family room that has been refurbished, with a view of the pier/prom. Loads of space and really nicely decorated. Breakfast was good, with loads of choice at the buffet. If I had any criticism, it would only be that hotel bathroom designers hate people over 6ft