본마우스 하이클리프 메리어트 호텔

First time here for a show at Bic. Given a room in the annexe, with complicated instructions to find - eventually worked out quicker to cross the car park & go through a back door to reach the room directly

Stayed here lots . This time were were unfortunate to be put in a room which wasnt cleaned properly. Staff were amazing and moved us to one of the newly refurbished cottages . Absolutely gorgeous room. Came back very late from an event at the Pavilion to find the carpet soaked the air conditioning unit had leaked. Staff were amazing again and moved us just next door to an ocean view suite. Wow. Slept well. Breakfast was delicious as usual. We were refunded our parking and half our stay for all the inconvenience we had been caused. Wont stop us staying here again. These things happen.

Fabulous room, friendly helpful staff

Beautiful hotel, clean room and gym , great atmosphere

I stayed in January 2026. The room was very old and tired. There was a hole in the ceiling and watermarks and stains on the wall. The room was congested and cramped. I was very disappointed with the standard, it was not at all what I expected. The hotel staff were very unhelpful and did not approve a refund request when I chose to leave and not stay. Very poor for the Marriot. Would not recommend at all, please choose from the range of other hotels and apartments in Bournemouth.

Reception staff exceptional, room very spacious, great bathroom, felt very new and lovely toiletries. Would definitely go back.

Yes all general amenities were good. the metal structure in the shower fell off, The heating packed up on our 2nd day, and the kettle steamed for a long time with a possibility of burns, the fridge did not get cold enough.

Overall this is a pleasant, modern and clean hotel with good sea views and helpful staff, but several practical issues meant the stay was not completely seamless. Check-in took longer than expected because the two booked rooms did not initially appear under a single reservation, though this was eventually resolved. The connecting rooms differed in size, with 200 larger than 201, and there was limited in-room and in-hotel information, with an incomplete website replacing a proper hotel or local area guide. Room 200 had no real hot water at the basin. The shared air vent transmitted sound clearly between the two rooms, compromising privacy. Room 201 lacked direct temperature controls, and neither bathroom had a heated towel rail, which is inconvenient when the hotel encourages towel reuse. On-site parking costs £15 per night and the car park feels very tight and often full, so manoeuvring requires caution. The compact 24/7 gym is ok but has no rowing machine and would feel crowded with more than four people. Brasserie Blanc was a highlight: Justin offered excellent service and very accommodating. The steaks were very good. The outdoor pool and potential for sea views are strong assets, though the pool is closed in autumn and winter although a heated winter pool would be a great idea - as would a sea-view sauna. Overall, this hotel can provide a comfortable night at a reasonable price with a sea view, and a return visit is possible, though not guaranteed, given the above

Room was very nice, as was the hotel generally.

Room dirty, breakfast staff unhelpful and rude, buffet breakfast messy and poorly managed

Pillows are terrible and had a noisy night with a Xmas party downstairs

Service must be adjusted Room was not cleaned after asking twice Not enough staff in morning at restaurant No bell boy to help with luggage Noisy annoying fan in toilet Bathroom needs update

We park in disable bay that was reserved for us when we went out that evening we were told to put a comb on the place so people new it was reserved but when we came back someone had moved the comb and parked there. They had a disabled badge in the vehicle but they hid the date so I guess it was out of date . We informed the people at the hotel they did try to call who the vehicle belonged to but they didn’t answer the phone so they sorted another space outside the hotel. There was 7 of us 3 was disabled and one was 7 months pregnant. The rooms we had was good. The only complaint was the parking

Staff very nice. Room clean with nise sea view as advertised. Wife is a Blue Badge holder and they reserved a parking space for us. Only gripe is it's supposed to be a 4 star hotel but it didn't have a Smart TV. I brought this up and the receptionist apologised and said they were in the process of upgrading the TVs to SMART, but were currently doing the unoccupied rooms. Otherwise would've given 5 stars for our experience.

Great staff, good facilities. Room was spotless.

Last minute booking. Hotel was really busy and parking was a nightmare. However, the Reception staff were very helpful in suggesting local car parks to try. We had a family room - it was very comfortable and had everything that we wanted. Public areas were cosy and welcoming. This is our new favourite place to stay in Bournemouth.

Superb room (102). Excellent front desk team

The room was great, sea view, very clean. We had to ask for extra bedding for the sofa bed. We asked for two glasses of tap water from bar but no plastic glasses?? The same bar, different staff member, gave us a glass the next day with no issue at all. No veggie option for sandwiches on the menu and bar staff refused to ask chef if it was possible. Disappointing food menu.

We had a fabulous suite - the Prince William suite. Lovely view of the ocean. The room was large and well equipped. The staff were very polite. We had room service breakfast - large amount of food - good quality. Overall 5 stars.

Overall very good experience. In particular the staff is extremely welcoming and helpful