Bournemouth Highcliff Marriott Hotel

Yes all general amenities were good. the metal structure in the shower fell off, The heating packed up on our 2nd day, and the kettle steamed for a long time with a possibility of burns, the fridge did not get cold enough.

Overall this is a pleasant, modern and clean hotel with good sea views and helpful staff, but several practical issues meant the stay was not completely seamless. Check-in took longer than expected because the two booked rooms did not initially appear under a single reservation, though this was eventually resolved. The connecting rooms differed in size, with 200 larger than 201, and there was limited in-room and in-hotel information, with an incomplete website replacing a proper hotel or local area guide. Room 200 had no real hot water at the basin. The shared air vent transmitted sound clearly between the two rooms, compromising privacy. Room 201 lacked direct temperature controls, and neither bathroom had a heated towel rail, which is inconvenient when the hotel encourages towel reuse. On-site parking costs £15 per night and the car park feels very tight and often full, so manoeuvring requires caution. The compact 24/7 gym is ok but has no rowing machine and would feel crowded with more than four people. Brasserie Blanc was a highlight: Justin offered excellent service and very accommodating. The steaks were very good. The outdoor pool and potential for sea views are strong assets, though the pool is closed in autumn and winter although a heated winter pool would be a great idea - as would a sea-view sauna. Overall, this hotel can provide a comfortable night at a reasonable price with a sea view, and a return visit is possible, though not guaranteed, given the above

Room was very nice, as was the hotel generally.

Room dirty, breakfast staff unhelpful and rude, buffet breakfast messy and poorly managed

Pillows are terrible and had a noisy night with a Xmas party downstairs

Service must be adjusted Room was not cleaned after asking twice Not enough staff in morning at restaurant No bell boy to help with luggage Noisy annoying fan in toilet Bathroom needs update

We park in disable bay that was reserved for us when we went out that evening we were told to put a comb on the place so people new it was reserved but when we came back someone had moved the comb and parked there. They had a disabled badge in the vehicle but they hid the date so I guess it was out of date . We informed the people at the hotel they did try to call who the vehicle belonged to but they didn’t answer the phone so they sorted another space outside the hotel. There was 7 of us 3 was disabled and one was 7 months pregnant. The rooms we had was good. The only complaint was the parking

Staff very nice. Room clean with nise sea view as advertised. Wife is a Blue Badge holder and they reserved a parking space for us. Only gripe is it's supposed to be a 4 star hotel but it didn't have a Smart TV. I brought this up and the receptionist apologised and said they were in the process of upgrading the TVs to SMART, but were currently doing the unoccupied rooms. Otherwise would've given 5 stars for our experience.

Great staff, good facilities. Room was spotless.

Last minute booking. Hotel was really busy and parking was a nightmare. However, the Reception staff were very helpful in suggesting local car parks to try. We had a family room - it was very comfortable and had everything that we wanted. Public areas were cosy and welcoming. This is our new favourite place to stay in Bournemouth.

Superb room (102). Excellent front desk team

The room was great, sea view, very clean. We had to ask for extra bedding for the sofa bed. We asked for two glasses of tap water from bar but no plastic glasses?? The same bar, different staff member, gave us a glass the next day with no issue at all. No veggie option for sandwiches on the menu and bar staff refused to ask chef if it was possible. Disappointing food menu.

We had a fabulous suite - the Prince William suite. Lovely view of the ocean. The room was large and well equipped. The staff were very polite. We had room service breakfast - large amount of food - good quality. Overall 5 stars.

Overall very good experience. In particular the staff is extremely welcoming and helpful

Very helpful and cheerful staff. Could not do enough to help make our stay

My stay was faultless and looking forward to going back in the future!

Some areas looked tired. Some decoration required in the public areas

Service from start to finish was exceptional, ipgraded to a seaview room, made effortlessly by the wonderful Maggie on reception, alresdy looking forward to our return

Sarah, one of the check in staff on main reception, was absolutely excellent. Outstanding customer service. The hotel was clean, spacious and perfectly laid out and I had a great stay.

The room was nice and clean, There wasn’t much shampoo or conditioner provided, and the some staff didn’t seem very willing to help.”