Emerald Residence

We had a very disappointing experience at this hotel due to serious heating and hot water issues. We had to call reception twice just to get the hot water switched on so we could shower. At night, the water in the en-suite bathroom was ice cold, making it impossible to shower. In the morning, I managed to shower at 7 am, but when my 10-year-old child tried to shower at 8 am, the water was ice cold again. When we contacted reception, we were told that if everyone in the hotel was showering at the same time, the hot water would not work. We were then asked to use a shared bathroom outside, even though we had specifically paid for an en-suite room. In the end, we were forced to use the shared bathroom, which was also poorly cleaned. This was extremely inconvenient and unacceptable, especially when paying for basic facilities such as heating and hot water. I would not recommend this hotel unless they resolve these heating and hot water issues and improve their cleanliness standards.

Conveniently located. Fair price, tidy

Everything was perfect. Except no plug in the sink and the water was very hot. So not able to mix water. Also not informed it was self check in till I got there . Easy once explained though

Everything was good and nice, clean🤗Very good location, the bus is just 1 minute away. Very easy to book, check-in and out. Very pleasant experience. I highly recommend it.

staff were there on arrival . normally self check in. i was early lovely place room was clean . number 7 bus over the road into york parking secure and easy. i would stay again on my next visit to york thank you .

Big room Plenty of space but the bathroom needs a good clean and updating we didn’t use the shower due to it not being of a clean standard

Good room. Sorted us out well

Ok. For starters when I came, there was work going on downstairs I wasn't really fussed as I was going out However when I was in my room a cleaning my ears, a man just walked it without knocking He just went... Oh!! Sorry!! I didn't realise this room was occupied!! Luckily, I was just cleaning my ears 👂👂 But what if I'd been getting intimate or i farted ect Then the manager came and he at least knocked and he said that he'll need to come in the room at 5pm to check out the radiator I said it was fine as I was gonna be out that night When I turned the telly on, the remote wasn't working So I had to change the channels the old fashioned way with the buttons The location is exceptional and the busses run right pass it as it's on a big road which goes right into York city centre The bed was amazing and a nice soft mattress You get complimentary tea, coffee and a couple of biscuits You have a mirror and a sink with no hot water Id say that you get what you pay for in this accomodation It's exceptional. Not good but not bad either 😕😕😕😕

Booking and communication first class, a great price and room was spotlessly clean and as advertised.

Nice large room with comfy beds. Room was cold and noisy.

Room wasn't in very good condition - broken window, no lock on bathroom door, no fitting on end of bathroom pullcord, no bath or sink plugs. Beds were clean and comfortable and nice to have a fridge in the room. Would suggest self check in details are emailed to customers rather than longish number codes being relayed quickly in a telephone conversation - we'd just had a really long journey and were trying to juggle carrying luggage in with the phone.

After 4 hours of staying in the room a bug crawled across the sheet. When comparing this bug to an online search it is believed that this is a bed bug. Collections of bugs were found around the seems of the headboard.

Loads of parking and lovely walk to York centre

Was very tired and run down,basic but shower didn’t work properly head didn’t even spray water out properly the clientele staying made it feel like a migrant hotel and should have been notified of that

Large room

Nice clean place to stay. Plenty of tea and coffee bits thank you.

Ok for a 2star guest house, but more than a single star away from 4!

The check in was difficult as we were not given the entry code in advance and initially no one answered our phone calls. The room was nice.

A budget stay, you get what you pay for.

Nice large room for 4 adults. Clean .