Rest Up London - Hostel

Cold water

Good bed. Toilets and showers can be better.

We stayed at this hotel expecting a 5-star experience, but it felt like only 2 stars. There is no free towel service. We received one towel and, when we asked to change it because it was dirty, we were told we had to pay £5. The customer service was awful, especially from one female staff member who was rude, disrespectful, and impolite. We also asked to leave our luggage at reception for a few hours, and they wanted to charge us for that as well, which felt very unreasonable. The hotel advertises breakfast available, but it is not included and must be paid separately, which is not clearly explained. Room cleaning was minimal, they only took out the trash. They advertise a game room, but there are no games, just a TV. There is no elevator, lots of stairs, and the view is unpleasant. The only positive point is the location. Honestly, the only nice thing in the entire hotel is the reception area. Other than that, the hotel does not match its description or rating, and I would not stay here again.

The room was so tiny for 6 people. The reception lady is so rude. She wanted to charge me to store my luggage.She didn't accept cash payment. I don't recommend this place even for short staying.

By far the best hostel I’ve ever stayed in. The beds were larger than I expected, and the comforter was thick and warm. The breakfast was good. The staff were friendly and helpful—particularly Adi. She went out of her way to ask how I was doing, and we had some lovely conversations. If I come back to London, I’ll probably return here.

It was very cool into the nights sometimes. Since one of the windows was open and could not be closed but besides that it was good

Cheap and good value - if you get it at the right price. We paid around £60 for a night, twin bunks ensuite. Acceptable for London - not too far from the centre. Beds really uncomfortable and noisy if you're a light sleeper

Great location, 10 minutes walking from Elephant and Castle underground station,Buses, a Tesco and Sainsburry’s near by. Shared Bathrooms could be cleaned a bit often.otherwise the showers is nice with warm/hot water!

Just the water in the shower is a bit cold and rooms are cold

Nice location clean and tidy

The room is very cold,bathroom bit dirty and the showers very disappointing

The

Room was in good condition. Private bathroom was very small and could have been cleaner. Lockers were expensive to rent considering that you could only place items in them one time (if you wanted to put more stuff in it would cost you an additional £5). Had a good stay Staff were all very helpful and nice.

Amazing place

Room was okay, however its noisy as the hostel is beside the main road and you can hear other people from other room talking and even banging the doors

Good room, comfy bed. Overall, it had good facilities. I would recommend!

Amazing hostel

Staff were nice, other than that was pretty dire, I booked an 8 bed room and was put into a 10 bed, there was an en-suite but it had no toilet paper or hand soap or cold water so was pretty useless, was advertised as a plug and a reading light per bed, but were only 3 pairs of plugs and no lights

Mixed dormitories Not acceptable

Bunk bed was a total nightmare to get in to apparently being designed for prison use with a metal ladder with very thin rungs that caused acute pain to the bottom of my feet. Also staying in a four room dorm was a mistake as the three other users had stolen my bed as a luggage rack and had to get up to remove it when I arrived. Also they all got up together at 8am making it impossible for me to sleep on till 10pm. Bunk beds were also near impossible for a larger sized male to get in and out of due to unacceptably narrow opening to the torturingly uncomfortable metal ladder to reach the top bunk.