The Continental Hotel and Spa, Heathrow

Was a gift for my son in laws birthday they enjoyed their stay loved the massage and pool.. only negative is it says english breakfast but when my daughter requested an add on for breakfast she was told they only cater for indian breakfast and if she wanted an english breakfast ect there was a cafe across the road which she did use, Overall they loved their stay but maybe if an english breakfast is not available they shouldnt advertise .

Not good

Great for our single overnight stay after a trip to Twickenham- it’s about a 30 min easy walk to the ground and we were lucky enough to get one of the dozen or so parking spaces which cost £20 per 24 hours. The gym and pool are excellent and the onsite Thai massage also extremely good. Next doors authentic Indian was one of the best we’ve ever had. Room was fine a bit tired and my pillow had seen much better days but overall excellent value for money with a Greggs and Costa around the corner for breakfast.

Nice hotel with access to gym/pool convenient to Underground.

Closeby to shops and transportation

Great facilities - gym and pool are top notch.

Stuff were amazing at really helpful

We just stayed for one night . The hotel is in a great location and the room was very nice . The downside was no hotel restaurant

Poorly maintained

Travel friendly , great staff

Room was clean & comfortable. Exactly what I needed for an overnight near Heathrow.

Stayed here for one night. Environment - The hotel is situated on a main road surrounded by apartments. There is a police station around the corner which makes you feel safe however, there is a few rough sleepers nearby. Close the local high street which is good. Car park - the car park didn’t look like it was a part of the hotel and there was no clear indication of how to get from the car park to reception, it was £20 for a parking spot for 24 hours. Room - Cleanliness isn’t a priority, you can tell by the bad smell which hits you as soon as you open the door of the room. The handle of the wardrobe was missing, the view was an apartment block due to no net curtains (you could see straight into people’s homes), there was a massive crack in the window, the heating did not work (there was a small portable faulty heater in the wardrobe). The shower drain had a bad smell and the shampoo, shower gel, and cream had not been filled Spa - you were told to use your towel from your room in the spa, once used you were to bring it back to reception to be replaced - no towels at reception and had to wait 2 hours for new ones. The changing rooms are used by guests of the hotel and gym members - you must bring and use your own locks. There is a lot of rust in the area by the jacuzzi on the ceiling and the emergency exit door. It was better to use the stairs rather than the lift which took long to arrive. Overall, it should be a 2 star hotel and definitely not for a special occasion.

Clean room, quiet.

The room was very clean. Instructions for air conditioning would have been good as the room was extremely hot and the windows didn’t open. The highlight is that you can use the swimming pool steam room and sauna at no extra charge. Fantastic value for money. Staff were friendly

No issues

Great rooms and facilities

Room was neglected and not clean, handles sticky, wardrobe door unhinged, gap in socket next to the bed, bin not emptied. 1 bath towel and no hand towels provided for double occupancy. Made comments on hotel.com and was called in the room at 23:00 to see if there was anything they could do to improve the situation.

The hotel is very good, the service is excellent, however the cleanliness of the rooms leaves something to be desired; there was a lot of dust and the bathroom was dirty.

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The staffs support wasn’t really that great..