MaxOneHotels.com @ Balikpapan

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8.4
/10
Very Good
7,646 reviews

What Guests Say About Their Stay

Nia M.

10.0
/ 10
Absolutely loved my stay at the Maxone Balikpapan hotel. Check-in was fast, service was friendly, access was easy, and the food was delicious. The pool is kid-friendly, and the view from the pool is beautiful. 👍🏻✨ Highly recommended. 🫶🏻✨
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Verified Traveler

10.0
/ 10
The hotel staff was friendly, the rooms were comfortable and clean, the bathrooms were comfortable, the food was delicious, the pool was comfortable, and most importantly, the kids loved swimming there. We plan to stay at the Maxone Hotel again next time.
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Cha C.

10.0
/ 10
Strategic location, plenty of food vendors nearby. Comfortable rooms, great pool. My kids loved it. Breakfast was delicious, highly recommended if you're planning a staycation.
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n***r

10.0
/ 10
This is our second time staying here, the checkout process was very fast, the staff were all friendly, and parking was free. For motorcyclists like us, the parking area is very friendly because it is covered so the vehicle doesn't get hot or wet. The breakfast is very varied, and the food is always delicious. The swimming pool is 👍👍👍. God willing, we will come back for a staycation with the kids. Best of luck MaxOne, always maintain the quality, okay? 👌👌
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i***a

10.0
/ 10
We had a great time here, definitely be our first list hotel when visiting Balikpapan another time. Thank you! 😊
In the Area
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Jalan MT. Haryono No. 2, Damai, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at MaxOneHotels.com @ Balikpapan is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around MaxOneHotels.com @ Balikpapan

Jalan MT. Haryono No. 2, Damai, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114
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Exterior MaxOneHotels.com @ Balikpapan
Bedroom 2 MaxOneHotels.com @ Balikpapan

Discover More About MaxOneHotels.com @ Balikpapan

Location


Staying at MaxOneHotels.com @ Balikpapan is a good choice when you are visiting Balikpapan City Center.

About MaxOneHotels.com @ Balikpapan

From business event to corporate gathering, MaxOneHotels.com @ Balikpapan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MaxOneHotels.com @ Balikpapan, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MaxOneHotels.com @ Balikpapan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at MaxOneHotels.com @ Balikpapan.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MaxOneHotels.com @ Balikpapan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MaxOneHotels.com @ Balikpapan is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, MaxOneHotels.com @ Balikpapan is the right place to stay.

All facilities in MaxOneHotels.com @ Balikpapan

Entertainment Facility MaxOneHotels.com @ Balikpapan
Entertainment Facility
Common Space MaxOneHotels.com @ Balikpapan
Common Space
Accommodation Services MaxOneHotels.com @ Balikpapan
Accommodation Services
Exterior MaxOneHotels.com @ Balikpapan
Exterior
Bedroom MaxOneHotels.com @ Balikpapan
Bedroom

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Newspaper in lobby

General

  • AC
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

Things to Do

  • Children play area
  • Massage
  • Outdoor pool
  • Spa

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in MaxOneHotels.com @ Balikpapan

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Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit Policy
Deposit IDR 50,000 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Accommodation charges IDR 100,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

PERATURAN UNTUK TAMU HOTEL : • Hal – hal berikut ini tidak diperbolehkan untuk membawa ke lokasi hotel : Hewan, Buah Durian, Peralatan listrik untuk keperluan memasak , Stimulan, Narkotika dan Bubuk peledak, bahan kimia berbahaya dan senjata tanpa izin . Hotel berhak untuk segera menyita barang-barang tersebut jika ditemukan di kamar Hotel tanpa pemberitahuan kepada Anda. • Praktek prostitusi dan perdagangan manusia tidak diizinkan di hotel. • Tamu tidak diperbolehkan bertindak untuk menyinggung atau mengganggu tamu lain dan mengganggu ketertiban umum • Hotel berhak untuk melaporkan kepada pihak berwajib untuk setiap penemuan narkotika, obat-obatan terlarang dan senjata api tanpa izin yang langsung ditemukan di kamar hotel tanpa pemberitahuan kepada Anda. • Hotel tidak bertanggungjawab atas tindakan hukum yang disebabkan oleh barang-barang milik tamu HOTEL GUEST REGULATIONS : The below items are prohibited inside the hotel : • Animals, Durian Fruit, Electronic equipment for cooking, All sort of Narcotics drugs related, explosive powder, dangerous chemical and any weapon/gun without permit. • The hotel has the right to confiscate the mentioned items if found in guest room without any notification. • Prostitution practice and human trafficking is prohibited in the hotel. • Guest are prohibited to act in any way which can caused disturbance to public order. • Hotel has the right to inform the authorities without prior notifications if drugs or narcotics related and non -permit weapon are found in the guest room. • Hotel will not be responsible for any criminal act caused by the mentioned items belonging to the guest.

TINDAKAN TERHADAP PELANGGARAN PERATURAN TAMU HOTEL: • Pihak Hotel berhak meminta Anda untuk meninggalkan hotel jika ada narkotika dan obat-obatan terlarang yang ditemukan / digunakan dikamar hotel. • Pihak Hotel berhak meminta Anda untuk meninggalkan hotel jika ditemukan adanya tindakan prostitusi dan perdagangan manusia di kamar / lingkungan hotel • Hotel tidak akan mengembalikan pembayaran kamar Tamu untuk pelanggaran tindakan prostitusi, perdagangan manusia, narkotika dan obat-obatan terlarang engikuti perilaku yang dilarang di Hotel . • Hotel berhak meminta Anda untuk segera meninggalkan Hotel dan segera mengeluarkan barang Anda dari kamar Hotel jika menurut kami menganggap Anda telah menggunakan kamar hotel dengan cara yang tidak bertanggung jawab atau dengan cara yang akan membahayakan keselamatan, atau menyebabkan kerusakan dan atau kerusakan pada kamar Hotel , lokasi Hotel, tamu Hotel lainnya, Karyawan Hotel, atau orang lain atau reputasi hotel, tanpa kompensasi / penggantian kepada Anda. ACTION TAKEN AGAINTS VIOLATION OF HOTEL GUEST REGULATION • The hotel authorities has the right to ask the guest to leave the hotel if the forbidden mentioned items are found or used in the premises of the hotel. • The hotel authority has the right to ask the guest to leave the hotel premises if found any act of prostitution, human trafficking and narcotics drugs usage . • The hotel will not refund any room charge to the guest caused by the mentioned above violations. • The hotel has the right to ask the guest to leave and empty the rooms if hotel authority found any misconduct or an act of violence , destruction which can be a disturbance to public order or reputation of the hotel, without any room charge compensation.

PENERAPAN KETENTUAN: • Disaat Tamu sudah mendapatkan voucher atau konfirmasi pemesanan kamar, maka tamu dianggap sudah mengetahui dan bersedia menjalankan setiap ketentuan yang diberlakukan oleh Hotel. APPLICATION OF HOTEL GUEST REGULATION Guest is considered aware and acknowledge of the Hotel Regulation the moment that the guest received hotel voucher or confirmation from the hotel.

Airport transfer is available for IDR 150,000/person.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MaxOneHotels.com @ Balikpapan
115
Number of floors in MaxOneHotels.com @ Balikpapan
8
Another facilities in MaxOneHotels.com @ Balikpapan
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in MaxOneHotels.com @ Balikpapan

What are available facilities at MaxOneHotels.com @ Balikpapan?
There are top facilites at MaxOneHotels.com @ Balikpapan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MaxOneHotels.com @ Balikpapan?
The standard check-in time at MaxOneHotels.com @ Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MaxOneHotels.com @ Balikpapan provide breakfast?
Yes, MaxOneHotels.com @ Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of MaxOneHotels.com @ Balikpapan?
MaxOneHotels.com @ Balikpapan is a 3.0-star hotel.
How many floors does MaxOneHotels.com @ Balikpapan have?
MaxOneHotels.com @ Balikpapan has 8 floors.
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More Reviews from Other Guests in MaxOneHotels.com @ Balikpapan

8.5
Very Good
From 7,641 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
All
Staff Friendliness (198)
Distance to City Center (187)
Ambiance (185)
Bedroom (185)
Taste (183)
Room Space (175)
Family Friendly (169)
Variety (163)
Hotel Area (157)
Bathroom (155)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

Number of reviews per page
20
40
Customer reviews
l***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel is located in the city center, there are lots of culinary options, the hotel is clean and the breakfast is also delicious.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to write such a wonderful review! We are delighted that you were impressed with our excellent location near various restaurants, the cleanliness of the hotel grounds, and our delicious breakfast. Your satisfaction and comfort during your stay at Max One Balikpapan Hotel is our top priority. Your compliments are an encouragement to the entire team to continue providing the best service. We hope to welcome you back again next time! Wishing you happiness and cheerfulness always, General Manager.
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herdiisco
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The check-in process was fast, everything was fine.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your positive review about your stay at Max One Balikpapan Hotel. We are delighted to hear that your check-in was quick and your overall experience was positive. Your satisfaction and comfort are the driving force behind our team's commitment to providing efficient and excellent service. Thank you for your trust, and we hope to welcome you back again on your next stay! Wishing you happiness and cheerfulness always. General Manager
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is good in this room, no complaints like my previous room.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to write a review about your stay at Max One Balikpapan Hotel. We are delighted and relieved to hear that your room was comfortable and met your expectations. Thank you for the opportunity and trust you placed in us to make your stay even better. Your satisfaction is paramount to our entire team. We hope to welcome you back again on your next stay! Have a happy and cheerful day, General Manager.
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D***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Everything was fine, but my room wasn't cold. I complained about the AC, and the hotel responded, but the AC still wasn't cooling. The AC was cleaned at 11:00 PM, but it still wasn't cooling. I asked for a room change, but they said they couldn't.
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Accommodation's Reply
02 Sep 2026
Good morning, esteemed guest. This is Max. I hope you have a pleasant day. Thank you so much for your valuable feedback. We sincerely apologize for the inconvenience caused regarding your request to change rooms. We were unable to fulfill your request as the hotel was fully booked at that time. We understand the inconvenience caused by the late-night construction work. We appreciate your valuable feedback and will strive to respond more thoroughly and appropriately in the future. If necessary, please contact the hotel directly and provide your room number. We will do our best to regain your trust. Once again, we apologize and thank you for your valuable feedback. Have a great day. Sincerely, General Manager
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Nia M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Absolutely loved my stay at the Maxone Balikpapan hotel. Check-in was fast, service was friendly, access was easy, and the food was delicious. The pool is kid-friendly, and the view from the pool is beautiful. 👍🏻✨ Highly recommended. 🫶🏻✨
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1 people find it helpful
Accommodation's Reply
02 Sep 2026
Dear Ms. Nia M, Max wishes you a wonderful day! Thank you so much for this wonderful review and recommendation! We are delighted to hear that you enjoyed your stay at Max One Balikpapan Hotel throughout your trip. From the quick check-in process, the friendly staff, the delicious food, and the children's pool with a beautiful view, your satisfaction and comfort, and that of your family, is our greatest joy. These sweet compliments are a great encouragement for our entire team to continue providing the best service. Thank you for recommending us, and we hope to welcome you back again on your next visit! Wishing you happiness and cheerfulness always. General Manager
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
A very pleasant hotel in the city center. It's perfect for families, with a swimming pool on the 9th floor for kids. The only downside is the elevator, which isn't very flexible, as you have to use your room key to access it.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your review about your stay at Max One Balikpapan Hotel. We are delighted to hear that our excellent central location and the children's pool on the 9th floor provided a memorable experience for you and your family. Regarding the room key card access system, we apologize for any inconvenience. We have implemented this system as a standard security measure to ensure the safety, privacy, and convenience of all our guests and their families during their stay at our hotel. Your feedback remains our top priority as we continue to improve our services. Thank you for this valuable feedback, and we hope to welcome you and your family back again on your next stay! Have a great day! General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, the rooms were comfortable and clean, the bathrooms were comfortable, the food was delicious, the pool was comfortable, and most importantly, the kids loved swimming there. We plan to stay at the Maxone Hotel again next time.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your memorable stay! We are delighted to hear that you and your family enjoyed the friendliness of our staff, the cleanliness and comfort of your rooms and bathrooms, the delicious food, and the pool area. What makes us happiest is knowing that your little one enjoyed swimming there! Your positive compliments and plans to return are a great encouragement to our entire team. Thank you for trusting Max One Hotel Balikpapan. We hope to welcome you and your family back next time! Wishing you happiness and cheerfulness always. General Manager
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Uci
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable room, highly recommended.
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2 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Mr. Uchi, Max One wishes you a wonderful day! Thank you for staying with us and for taking the time to share your feedback on our facilities and services. We are delighted to hear that you had a pleasant and memorable experience. We will share your comments with all our staff. We hope to welcome you back to Max One Balikpapan Hotel again. Wishing you happiness and cheerfulness always. General Manager
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
only the wifi is slow. everything else is amazing
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.9
/10
Reviewed 6 week(s) ago
Service: good. Staff are friendly & helpful. Food: good.
1 people find it helpful
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
For relaxation, there are rooftop facilities and a bar which are highly recommended.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
First choice to Maxone when business trip in Balikpapan.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotels are an option when going to Balikpapan.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very satisfied with my stay here. It's quite spacious for its price range.
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1 people find it helpful
agus m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
A comfortable hotel to rest in and what needs attention is the maintenance of its facilities.
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Comfortable in the city center and friendly staff.
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1 people find it helpful
Q***h
icon-origin-TRAVELOKA
7.3
/10
Reviewed 9 week(s) ago
The receptionist was friendly and quick, especially when the TV in the room wouldn't turn on, it was fixed after 15 minutes. The breakfast was delicious and varied. I was just disappointed when I first arrived to check-in, when parking the car was directed to park downstairs, probably because the upstairs was full, I understand. But what made me disappointed, the parking guide was unfriendly and his language was unpleasant to hear, making me in a bad mood. I am a hotel guest, you know, not an uninvited guest. Moreover, when I got out of the car to go to the elevator to the lobby, the smell was unpleasant. Please organize the staff to be friendly to guests. That's all, everything else is okay.
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1 people find it helpful
Cha C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategic location, plenty of food vendors nearby. Comfortable rooms, great pool. My kids loved it. Breakfast was delicious, highly recommended if you're planning a staycation.
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Irfn V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Not bad, it's really great.
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I***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
The room was clean and comfortable enough to stay in. Unfortunately, access to the hotel area is quite congested due to the busy surrounding roads, making it quite difficult to turn around vehicles, especially during rush hour. As for the bathroom, it was a bit of a shame that it was a bit smelly and the floor surface was wet and slippery. This needs to be addressed by the hotel in terms of cleanliness and guest safety, considering the slippery floor is quite a slippery risk. Overall, this hotel is quite decent to stay, but there are some things that need to be improved in terms of access and bathroom. The restaurant is currently undergoing renovations, so breakfast has been moved to the ballroom in front of the hotel. Hopefully there will be an opportunity to stay again when the restaurant is finished. Oh yes, unfortunately during the World Cup season, the TV is not equipped to watch the World Cup channel.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your detailed review. We apologize for any inconvenience you may have experienced. We have been following up on your feedback to ensure the safety and comfort of all our guests. The restaurant is currently undergoing renovations to provide all guests with an even more comfortable and enjoyable dining experience in a new atmosphere. We greatly appreciate your valuable feedback, which is helpful for our internal evaluation. We look forward to welcoming you back again on your next visit with even better facilities and services. Wishing you happiness and cheerfulness always. General Manager
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Bedroom 4 MaxOneHotels.com @ Balikpapan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 7,641 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
All
Staff Friendliness (198)
Distance to City Center (187)
Ambiance (185)
Bedroom (185)
Taste (183)
Room Space (175)
Family Friendly (169)
Variety (163)
Hotel Area (157)
Bathroom (155)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MaxOneHotels.com @ Balikpapan

Number of reviews per page
20
40
Customer reviews
l***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel is located in the city center, there are lots of culinary options, the hotel is clean and the breakfast is also delicious.
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Find this review helpful?
Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to write such a wonderful review! We are delighted that you were impressed with our excellent location near various restaurants, the cleanliness of the hotel grounds, and our delicious breakfast. Your satisfaction and comfort during your stay at Max One Balikpapan Hotel is our top priority. Your compliments are an encouragement to the entire team to continue providing the best service. We hope to welcome you back again next time! Wishing you happiness and cheerfulness always, General Manager.
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herdiisco
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The check-in process was fast, everything was fine.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your positive review about your stay at Max One Balikpapan Hotel. We are delighted to hear that your check-in was quick and your overall experience was positive. Your satisfaction and comfort are the driving force behind our team's commitment to providing efficient and excellent service. Thank you for your trust, and we hope to welcome you back again on your next stay! Wishing you happiness and cheerfulness always. General Manager
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is good in this room, no complaints like my previous room.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to write a review about your stay at Max One Balikpapan Hotel. We are delighted and relieved to hear that your room was comfortable and met your expectations. Thank you for the opportunity and trust you placed in us to make your stay even better. Your satisfaction is paramount to our entire team. We hope to welcome you back again on your next stay! Have a happy and cheerful day, General Manager.
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D***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Everything was fine, but my room wasn't cold. I complained about the AC, and the hotel responded, but the AC still wasn't cooling. The AC was cleaned at 11:00 PM, but it still wasn't cooling. I asked for a room change, but they said they couldn't.
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Accommodation's Reply
02 Sep 2026
Good morning, esteemed guest. This is Max. I hope you have a pleasant day. Thank you so much for your valuable feedback. We sincerely apologize for the inconvenience caused regarding your request to change rooms. We were unable to fulfill your request as the hotel was fully booked at that time. We understand the inconvenience caused by the late-night construction work. We appreciate your valuable feedback and will strive to respond more thoroughly and appropriately in the future. If necessary, please contact the hotel directly and provide your room number. We will do our best to regain your trust. Once again, we apologize and thank you for your valuable feedback. Have a great day. Sincerely, General Manager
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Nia M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Absolutely loved my stay at the Maxone Balikpapan hotel. Check-in was fast, service was friendly, access was easy, and the food was delicious. The pool is kid-friendly, and the view from the pool is beautiful. 👍🏻✨ Highly recommended. 🫶🏻✨
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1 people find it helpful
Accommodation's Reply
02 Sep 2026
Dear Ms. Nia M, Max wishes you a wonderful day! Thank you so much for this wonderful review and recommendation! We are delighted to hear that you enjoyed your stay at Max One Balikpapan Hotel throughout your trip. From the quick check-in process, the friendly staff, the delicious food, and the children's pool with a beautiful view, your satisfaction and comfort, and that of your family, is our greatest joy. These sweet compliments are a great encouragement for our entire team to continue providing the best service. Thank you for recommending us, and we hope to welcome you back again on your next visit! Wishing you happiness and cheerfulness always. General Manager
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
A very pleasant hotel in the city center. It's perfect for families, with a swimming pool on the 9th floor for kids. The only downside is the elevator, which isn't very flexible, as you have to use your room key to access it.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your review about your stay at Max One Balikpapan Hotel. We are delighted to hear that our excellent central location and the children's pool on the 9th floor provided a memorable experience for you and your family. Regarding the room key card access system, we apologize for any inconvenience. We have implemented this system as a standard security measure to ensure the safety, privacy, and convenience of all our guests and their families during their stay at our hotel. Your feedback remains our top priority as we continue to improve our services. Thank you for this valuable feedback, and we hope to welcome you and your family back again on your next stay! Have a great day! General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, the rooms were comfortable and clean, the bathrooms were comfortable, the food was delicious, the pool was comfortable, and most importantly, the kids loved swimming there. We plan to stay at the Maxone Hotel again next time.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you so much for taking the time to share your memorable stay! We are delighted to hear that you and your family enjoyed the friendliness of our staff, the cleanliness and comfort of your rooms and bathrooms, the delicious food, and the pool area. What makes us happiest is knowing that your little one enjoyed swimming there! Your positive compliments and plans to return are a great encouragement to our entire team. Thank you for trusting Max One Hotel Balikpapan. We hope to welcome you and your family back next time! Wishing you happiness and cheerfulness always. General Manager
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Uci
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable room, highly recommended.
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2 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Mr. Uchi, Max One wishes you a wonderful day! Thank you for staying with us and for taking the time to share your feedback on our facilities and services. We are delighted to hear that you had a pleasant and memorable experience. We will share your comments with all our staff. We hope to welcome you back to Max One Balikpapan Hotel again. Wishing you happiness and cheerfulness always. General Manager
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
only the wifi is slow. everything else is amazing
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.9
/10
Reviewed 6 week(s) ago
Service: good. Staff are friendly & helpful. Food: good.
1 people find it helpful
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
For relaxation, there are rooftop facilities and a bar which are highly recommended.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
First choice to Maxone when business trip in Balikpapan.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotels are an option when going to Balikpapan.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very satisfied with my stay here. It's quite spacious for its price range.
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1 people find it helpful
agus m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
A comfortable hotel to rest in and what needs attention is the maintenance of its facilities.
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Comfortable in the city center and friendly staff.
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1 people find it helpful
Q***h
icon-origin-TRAVELOKA
7.3
/10
Reviewed 9 week(s) ago
The receptionist was friendly and quick, especially when the TV in the room wouldn't turn on, it was fixed after 15 minutes. The breakfast was delicious and varied. I was just disappointed when I first arrived to check-in, when parking the car was directed to park downstairs, probably because the upstairs was full, I understand. But what made me disappointed, the parking guide was unfriendly and his language was unpleasant to hear, making me in a bad mood. I am a hotel guest, you know, not an uninvited guest. Moreover, when I got out of the car to go to the elevator to the lobby, the smell was unpleasant. Please organize the staff to be friendly to guests. That's all, everything else is okay.
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1 people find it helpful
Cha C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategic location, plenty of food vendors nearby. Comfortable rooms, great pool. My kids loved it. Breakfast was delicious, highly recommended if you're planning a staycation.
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Irfn V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Not bad, it's really great.
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I***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
The room was clean and comfortable enough to stay in. Unfortunately, access to the hotel area is quite congested due to the busy surrounding roads, making it quite difficult to turn around vehicles, especially during rush hour. As for the bathroom, it was a bit of a shame that it was a bit smelly and the floor surface was wet and slippery. This needs to be addressed by the hotel in terms of cleanliness and guest safety, considering the slippery floor is quite a slippery risk. Overall, this hotel is quite decent to stay, but there are some things that need to be improved in terms of access and bathroom. The restaurant is currently undergoing renovations, so breakfast has been moved to the ballroom in front of the hotel. Hopefully there will be an opportunity to stay again when the restaurant is finished. Oh yes, unfortunately during the World Cup season, the TV is not equipped to watch the World Cup channel.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your detailed review. We apologize for any inconvenience you may have experienced. We have been following up on your feedback to ensure the safety and comfort of all our guests. The restaurant is currently undergoing renovations to provide all guests with an even more comfortable and enjoyable dining experience in a new atmosphere. We greatly appreciate your valuable feedback, which is helpful for our internal evaluation. We look forward to welcoming you back again on your next visit with even better facilities and services. Wishing you happiness and cheerfulness always. General Manager
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