The hotel staff is nice, friendly and very helpful, the hotel is clean, close to the station, close to Lalaport mall, shopping center and there is Mitsui Outlet Premium.

I had a wonderful stay at Hotel New Otani Osaka. One of the highlights was the beautiful view of Osaka Castle from my room. At night, the castle was illuminated so beautifully that I ended up turning off all the lights in the room and simply enjoying the view for quite a while. It was a very peaceful and memorable moment. The room was spacious enough to fully relax, and everything from the bed to the bathroom was comfortable and very easy to use. The overall layout and facilities made the stay extremely pleasant. The staff at check-in were also very courteous and professional. They took the time to explain the hotel facilities clearly and made me feel very welcome from the moment I arrived. I was especially happy to have the opportunity to stay at such a historic and well-established hotel. Overall, it was a truly enjoyable and relaxing stay, and I left with a very positive impression of Hotel New Otani Osaka.

Hotel is really near to the station. Hotel staff are friendly, everything was great.

A very convenient hotel, convenient to the Shinkansen station without any hassle. We were very pleased with the service, including a large room with a view of Osaka. We'll definitely stay here again next time.

the hotel is very close to shin osaka station, stay through gate 7, shin osaka access is very good if you want to ride the shinkansen

Great hotel, great location, and great amenities. Spotlessly clean!

That's really a good hotel, especially for foreigners who want to explore Osaka. The location is near Shin-Osaka Station. It's really good for managing time for a holiday. It is near a convenience store, restaurant, and station, just by walking around. Thanks for the services. I'm really satisfied with that.