I had a wonderful stay at Hotel New Otani Osaka. One of the highlights was the beautiful view of Osaka Castle from my room. At night, the castle was illuminated so beautifully that I ended up turning off all the lights in the room and simply enjoying the view for quite a while. It was a very peaceful and memorable moment. The room was spacious enough to fully relax, and everything from the bed to the bathroom was comfortable and very easy to use. The overall layout and facilities made the stay extremely pleasant. The staff at check-in were also very courteous and professional. They took the time to explain the hotel facilities clearly and made me feel very welcome from the moment I arrived. I was especially happy to have the opportunity to stay at such a historic and well-established hotel. Overall, it was a truly enjoyable and relaxing stay, and I left with a very positive impression of Hotel New Otani Osaka.

This is my second time to this hotel in Osaka. It is near to stations, shopping, and food.

The hotel staff is nice, friendly and very helpful, the hotel is clean, close to the station, close to Lalaport mall, shopping center and there is Mitsui Outlet Premium.

It was a great experience staying at this hotel, and definitely recommended! Good facilities, comfortable bed, quiet room, strong shower, selection of amenities, and most importantly, friendly staff! I did not have breakfast since I had plans elsewhere, but I would include breakfast next time if I have the chance to visit Osaka! Thank you for accommodating me!

The hotel is located directly above Osaka Station, offering exceptional convenience for transportation and shopping. It provides direct access to Daimaru Umeda and is seamlessly connected to the shopping malls around the Umeda area. With no need to walk outdoors to reach major shopping destinations, I strongly recommend this hotel for its unbeatable location and convenience.

Best hotel I’ve stayed at during my entire trip in Japan. It's a 5-7mins walk from the station, super close to a mall, konbini, food place & everything. The room is quite spacious unlike other hotels in Japan, the service was great—I sent my luggage to Takayama @ 11pm and the staff is very helpful. I would definitely recommend this hotel to everyone.

The location is great, the staff is very helpful and accommodating. I was able to keep my luggage for 3 days when I moved to Kyoto and come back to the hotel for the next 3 days before my flight.

The hotel has many facilities in the same buildings, such as a mini market, public bath, and laundry room. The staff are nice and helpful. This hotel has a clothes compression machine that saves quite a good space in luggage.

His room was clean and had a good morning meal.