Royal Plaza on Scotts

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8.8
/10
Very Good
3,827 reviews

What Guests Say About Their Stay

k***n

10.0
/ 10
I had the best stay. This has always been the hotel I come back to since I was young!

J***a

10.0
/ 10
Royal Plaza is always my first choice whenever I visit Singapore. The staff are friendly, the rooms are clean, and the price is reasonable for the quality provided. I had a very memorable experience at this hotel. When my mother had an accident and fell, the hotel staff responded quickly and handled the situation appropriately and professionally. I would especially like to mention Mr. Amir, who was extremely professional, helpful, and friendly throughout the situation. I hope Royal Plaza continues to grow and improve while maintaining its excellent quality and service. I truly appreciate the hospitality and would definitely choose to stay here again.

D***l

10.0
/ 10
Located at the heart of the city, very close to the Orchard Road shopping district, and easy access to most shopping areas. I can pretty much walk to anywhere I need to go in Singapore. The room is clean, the staff is friendly, overall a pleasant experience.

Cipta S.

9.4
/ 10
We had a wonderful stay at Royal Plaza on Scotts from 9–11 July 2026, staying in Room 1119. From the moment we arrived, we were warmly welcomed by the staff, who kindly helped us with our luggage. The hospitality made us feel at home right away. At the reception, we were pleasantly surprised to be offered an early check-in, which made our children incredibly happy after the journey. Our room was clean, comfortable, and well-maintained. The bathroom was spotless with no unpleasant smell, and we loved the natural sunlight that filled the room during the day. The elevators were fast, so we never had to wait long, and the swimming pool was clean and perfect for our family to enjoy. Thank you to everyone at Royal Plaza on Scotts for making our stay so enjoyable. We truly appreciate your excellent service and warm hospitality. We hope to come back and stay with you again in the future! Warm regards, From Room 1119

J***a

9.7
/ 10
Great location, room is spacious and uses eco-friendly amenities. Good experience overall.
In the Area
See Map
25 Scotts Road, Orchard, Singapore, 228220

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Royal Plaza on Scotts is located in area / city Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Royal Plaza on Scotts

25 Scotts Road, Orchard, Singapore, 228220
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Lobby Royal Plaza on Scotts
Exterior 2 Royal Plaza on Scotts

Discover More About Royal Plaza on Scotts

Location
Royal Plaza on Scotts is located in area / city Orchard.

The hotel is located only 2.56 km away from Botanic Gardens MRT Station.

There are plenty of tourist attractions nearby, such as Singapore Island Country Club within 4.54 km, and Redhill MRT Station within 2.61 km.

About Royal Plaza on Scotts

Are you a shopaholic? Staying at Royal Plaza on Scotts will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Royal Plaza on Scotts provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Royal Plaza on Scotts, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Royal Plaza on Scotts exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Royal Plaza on Scotts is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Royal Plaza on Scotts.

Our Royal Club Lounge is available for guests staying in our Club rooms and Suites. Enjoy delectable breakfast, relaxing afternoon tea and chill down with small bites while taking in the great view of the city.

All facilities in Royal Plaza on Scotts

Bar, Cafe and Lounge Royal Plaza on Scotts
Bar, Cafe and Lounge
Swimming Pool Royal Plaza on Scotts
Swimming Pool
Fitness Center Royal Plaza on Scotts
Fitness Center
Lobby Royal Plaza on Scotts
Lobby
Exterior Royal Plaza on Scotts
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Medical service
  • Multilingual staff
  • Wedding service

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Food and Drinks

  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Poolside bar

Public Facilities

  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Connecting rooms
  • Swimming pool

Transportation

  • Parking with surcharge
  • Secure parking

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Royal Plaza on Scotts

Translate

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Breakfast at the accommodation will be provided from 07:00 - 10:00.

Smoking is prohibited in the accommodation.

Pets are not allowed in the accommodation.

Children under 11 years old can stay for free using existing bedding when occupying parent's or guardian's room. Children 12 years old and above are considered adults at this property.

-

For your convenience, here are the early check‑in and late check‑out applicable charges on guest own account:

Check‑in before 7:00am: Pre-blocked room at Full‑day charge

Check‑out by 6:00pm: S$150 surcharge

Check‑out after 6:00pm: Full‑day charge

-

Enhancement works will be taking place in selected areas of Royal Plaza on Scotts from 31 August to 11 September 2026 as part of our ongoing improvements. The hotel remains open throughout this period.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Royal Plaza on Scotts
507
Number of floors in Royal Plaza on Scotts
15
Another facilities in Royal Plaza on Scotts
Bellhop, Concierge, Express check-out, 24-hour Receptionist, 24-hour security

Frequently asked question in Royal Plaza on Scotts

What are available facilities at Royal Plaza on Scotts?
There are top facilites at Royal Plaza on Scotts such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Royal Plaza on Scotts?
The standard check-in time at Royal Plaza on Scotts is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Royal Plaza on Scotts provide breakfast?
Yes, Royal Plaza on Scotts provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Royal Plaza on Scotts?
Royal Plaza on Scotts is a 5.0-star hotel.
How many floors does Royal Plaza on Scotts have?
Royal Plaza on Scotts has 15 floors.
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More Reviews from Other Guests in Royal Plaza on Scotts

8.8
Very Good
From 3,827 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

9.2

Service and Facilites

9.0

People often mention about Royal Plaza on Scotts
All
Room Space (68)
Staff Friendliness (63)
Bedroom (62)
Distance to City Center (60)
Surroundings (53)
Accessibility (52)
Hotel Area (52)
Bathroom (51)
Ambiance (46)
Family Friendly (42)
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Traveler Reviews Royal Plaza on Scotts

Number of reviews per page
20
40
Customer reviews
s***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 hour(s) ago
Starting from the bellboy to the receptionist, they are very friendly.
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k***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I had the best stay. This has always been the hotel I come back to since I was young!
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Always having a pleasant stay at Royal Plaza!
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Royal Plaza is always my first choice whenever I visit Singapore. The staff are friendly, the rooms are clean, and the price is reasonable for the quality provided. I had a very memorable experience at this hotel. When my mother had an accident and fell, the hotel staff responded quickly and handled the situation appropriately and professionally. I would especially like to mention Mr. Amir, who was extremely professional, helpful, and friendly throughout the situation. I hope Royal Plaza continues to grow and improve while maintaining its excellent quality and service. I truly appreciate the hospitality and would definitely choose to stay here again.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Based on my experience staying at Royal on Scotts, the location is great and close to everywhere. The Wi-Fi is good, the AC is cold, and the staff are friendly. The rooms are clean, just a little bit small, and the hotel is always fully booked, haha. Yesterday, I wanted to book one more room, but they were already out of vacancy.
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Accommodation's Reply
26 Aug 2026
Dear G*t,** Thank you for taking the time to share your wonderful feedback following your stay at Royal Plaza on Scotts. We are delighted to hear that you had such an enjoyable experience with us and awarded us a perfect rating. It is especially rewarding to know that you appreciated our convenient location, reliable Wi-Fi, comfortable air conditioning, clean rooms, and the friendly service provided by our team. We are also pleased to hear that our central location made it easy for you to get around Singapore and enjoy the surrounding attractions. Your kind comments about our staff are greatly appreciated and will certainly be shared with the team. Thank you as well for your light-hearted note about the hotel being fully booked. We are humbled by the strong support of our guests and regret that we were unable to accommodate your request for an additional room during your stay. While we understand that you found the rooms slightly smaller than expected, we are delighted that this did not detract from your overall experience and that you enjoyed your time with us. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
B***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All good. Hospitality good. Easy access to shopping mall.
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Accommodation's Reply
26 Aug 2026
Dear B*g,** Thank you for taking the time to share your feedback following your recent business stay at Royal Plaza on Scotts. We are delighted to know that you had an enjoyable experience with us and appreciated the hospitality provided by our team. Your kind words are truly encouraging and mean a great deal to all of us. We are also pleased that you found our location convenient, with easy access to the nearby shopping malls and attractions in the heart of Orchard Road. Our central location is one of the highlights of the guest experience, and we are glad it added to the convenience of your stay. Thank you once again for your perfect rating and positive feedback. We sincerely appreciate your support and look forward to welcoming you back to Royal Plaza on Scotts on your next visit to Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Sylvia R.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Despite staying here for five days, in room 923 (17-18) and another room, 1507 (12-16 August), I was only given one hour for late check-out. I asked for two hours, but they didn't allow it, even though we had already paid for breakfast for five days.
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Accommodation's Reply
26 Aug 2026
Dear Sylvia R., Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We sincerely appreciate your continued support and are grateful that you chose to stay with us for multiple nights during your recent visit. As a returning guest, we understand your disappointment regarding the late check-out request, and we are sorry that the arrangement did not meet your expectations. While late check-out requests are subject to room availability and operational requirements on the day of departure, we understand how frustrating it must have been to receive only a one-hour extension when you had hoped for two hours, especially after staying with us for several days and purchasing breakfast throughout your stay. Please accept our apologies for any disappointment caused. We have shared your feedback with the relevant team for review, as we recognize the importance of balancing operational needs with guest convenience, particularly for our loyal and returning guests. We truly value your patronage and appreciate you bringing this matter to our attention. Feedback such as yours helps us evaluate our processes and identify opportunities to enhance the overall guest experience. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Royal Plaza on Scotts and providing you with an even more enjoyable stay in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts
D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Receptionist needs to be more polite when answering questions from guests.
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Accommodation's Reply
26 Aug 2026
Dear D*y,** Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are delighted to receive your excellent rating and appreciate your support. At the same time, we are sorry to learn that your interaction with our Reception team did not fully meet your expectations. Please accept our sincere apologies if the responses you received came across as less polite or welcoming than expected. Providing warm, courteous, and professional service is at the heart of our hospitality, and we regret that we fell short during your experience. Your feedback is important to us and has been shared with the relevant team for review and coaching. We will continue to reinforce the importance of clear, respectful, and guest-focused communication in every interaction. Thank you for bringing this matter to our attention. We truly value your feedback, as it helps us improve the experience we provide to our guests. We appreciate your stay with us and hope to have the opportunity to welcome you back for an even better experience in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
O***a
icon-origin-TRAVELOKA
7.9
/10
Reviewed 5 week(s) ago
Check-in took too long. Per person, it was like 15 minutes. I was waiting from 2:30 PM till 3:10 PM. In the end, my room was full and I had to change room types. So annoying and frustrating service.
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Accommodation's Reply
26 Aug 2026
Dear O*a,** Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are truly sorry to learn about your arrival experience and the frustration it caused. Please accept our sincere apologies for the lengthy check-in process and the inconvenience you encountered while waiting for your room. We understand how disappointing it must have been to wait from 2:30 PM until 3:10 PM, only to be informed that your originally assigned room was no longer available and that a change of room type was required. This is certainly not the seamless and welcoming arrival experience we strive to provide for our guests. We also regret that the waiting time at the Front Desk was longer than expected. We recognize that a prolonged check-in process can be particularly frustrating after a journey, and we are sorry that this negatively impacted the start of your stay. Your feedback has been shared with the relevant teams for review to better understand what occurred and identify opportunities to improve our room allocation and check-in procedures. We remain committed to providing a more efficient and guest-focused arrival experience. Thank you for bringing these concerns to our attention. We value your feedback and appreciate the opportunity to learn from it. We hope to have the chance to welcome you back in the future and provide you with a smoother and more enjoyable stay. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Andre P. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Nice location, good services from staff. The room was clean and tidy.
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Accommodation's Reply
26 Aug 2026
Dear Andre P. H., Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are delighted to know that you enjoyed our convenient location and the service provided by our team. It is especially rewarding to hear that our staff contributed positively to your experience and that you found your room clean and well maintained throughout your stay. Your kind comments are greatly appreciated and serve as wonderful encouragement for our team as we continue striving to provide exceptional hospitality and a comfortable stay for every guest. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts
J***s
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Best location, spacious room, best surrounding, clean & neat.
1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear J*s,** Thank you for taking the time to share your wonderful feedback following your recent stay at Royal Plaza on Scotts. We are delighted to learn that you had such a positive experience with us and appreciate your perfect rating. It is especially rewarding to know that you enjoyed our prime location, spacious rooms, and the clean and well-maintained environment throughout your stay. We are also pleased that our surroundings and convenient location contributed positively to your visit, particularly during your medical travel. Providing a comfortable and relaxing stay for our guests is always our priority, and we are glad that we were able to meet your expectations. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another comfortable and memorable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Got upgraded to a very spacious room. Excellent room.
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Accommodation's Reply
26 Aug 2026
Dear G*t,** Thank you for taking the time to share your wonderful feedback following your recent stay at Royal Plaza on Scotts. We are delighted to know that you had an excellent experience with us and that you enjoyed the complimentary room upgrade. It is especially rewarding to hear that you found your upgraded room exceptionally spacious and comfortable. Providing memorable stays for our guests is always our goal, and we are pleased that the room exceeded your expectations and contributed positively to your visit. Thank you once again for your perfect rating and kind comments. We truly appreciate your support and look forward to welcoming you back to Royal Plaza on Scotts for another exceptional stay in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Two nights at Royal on Scotts, a very comfortable hotel. Near to the center of Orchard and bus station, MRT stations. Very clean and nice staff.
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D***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Located at the heart of the city, very close to the Orchard Road shopping district, and easy access to most shopping areas. I can pretty much walk to anywhere I need to go in Singapore. The room is clean, the staff is friendly, overall a pleasant experience.
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Sri L. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
All good, clean, comfortable, safe.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The location is top-notch. The rooms are quite spacious. A truly satisfying stay at the Royal Plaza on Scotts.
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1 people find it helpful
Cipta S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
We had a wonderful stay at Royal Plaza on Scotts from 9–11 July 2026, staying in Room 1119. From the moment we arrived, we were warmly welcomed by the staff, who kindly helped us with our luggage. The hospitality made us feel at home right away. At the reception, we were pleasantly surprised to be offered an early check-in, which made our children incredibly happy after the journey. Our room was clean, comfortable, and well-maintained. The bathroom was spotless with no unpleasant smell, and we loved the natural sunlight that filled the room during the day. The elevators were fast, so we never had to wait long, and the swimming pool was clean and perfect for our family to enjoy. Thank you to everyone at Royal Plaza on Scotts for making our stay so enjoyable. We truly appreciate your excellent service and warm hospitality. We hope to come back and stay with you again in the future! Warm regards, From Room 1119
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1 people find it helpful
B***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good, clean, food recommended. Ok.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I will stay here again for my next trip.
1 people find it helpful
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dias i. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
So happy to know this hotel... The facilities in the room are complete.
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Number of reviews per page
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Bedroom 4 Royal Plaza on Scotts

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 3,827 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

9.2

Service and Facilites

9.0

People often mention about Royal Plaza on Scotts
All
Room Space (68)
Staff Friendliness (63)
Bedroom (62)
Distance to City Center (60)
Surroundings (53)
Accessibility (52)
Hotel Area (52)
Bathroom (51)
Ambiance (46)
Family Friendly (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Royal Plaza on Scotts

Number of reviews per page
20
40
Customer reviews
s***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 hour(s) ago
Starting from the bellboy to the receptionist, they are very friendly.
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k***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I had the best stay. This has always been the hotel I come back to since I was young!
Find this review helpful?
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Always having a pleasant stay at Royal Plaza!
Find this review helpful?
J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Royal Plaza is always my first choice whenever I visit Singapore. The staff are friendly, the rooms are clean, and the price is reasonable for the quality provided. I had a very memorable experience at this hotel. When my mother had an accident and fell, the hotel staff responded quickly and handled the situation appropriately and professionally. I would especially like to mention Mr. Amir, who was extremely professional, helpful, and friendly throughout the situation. I hope Royal Plaza continues to grow and improve while maintaining its excellent quality and service. I truly appreciate the hospitality and would definitely choose to stay here again.
Read More
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Based on my experience staying at Royal on Scotts, the location is great and close to everywhere. The Wi-Fi is good, the AC is cold, and the staff are friendly. The rooms are clean, just a little bit small, and the hotel is always fully booked, haha. Yesterday, I wanted to book one more room, but they were already out of vacancy.
Read More
Find this review helpful?
Accommodation's Reply
26 Aug 2026
Dear G*t,** Thank you for taking the time to share your wonderful feedback following your stay at Royal Plaza on Scotts. We are delighted to hear that you had such an enjoyable experience with us and awarded us a perfect rating. It is especially rewarding to know that you appreciated our convenient location, reliable Wi-Fi, comfortable air conditioning, clean rooms, and the friendly service provided by our team. We are also pleased to hear that our central location made it easy for you to get around Singapore and enjoy the surrounding attractions. Your kind comments about our staff are greatly appreciated and will certainly be shared with the team. Thank you as well for your light-hearted note about the hotel being fully booked. We are humbled by the strong support of our guests and regret that we were unable to accommodate your request for an additional room during your stay. While we understand that you found the rooms slightly smaller than expected, we are delighted that this did not detract from your overall experience and that you enjoyed your time with us. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
B***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All good. Hospitality good. Easy access to shopping mall.
Find this review helpful?
Accommodation's Reply
26 Aug 2026
Dear B*g,** Thank you for taking the time to share your feedback following your recent business stay at Royal Plaza on Scotts. We are delighted to know that you had an enjoyable experience with us and appreciated the hospitality provided by our team. Your kind words are truly encouraging and mean a great deal to all of us. We are also pleased that you found our location convenient, with easy access to the nearby shopping malls and attractions in the heart of Orchard Road. Our central location is one of the highlights of the guest experience, and we are glad it added to the convenience of your stay. Thank you once again for your perfect rating and positive feedback. We sincerely appreciate your support and look forward to welcoming you back to Royal Plaza on Scotts on your next visit to Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Sylvia R.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Despite staying here for five days, in room 923 (17-18) and another room, 1507 (12-16 August), I was only given one hour for late check-out. I asked for two hours, but they didn't allow it, even though we had already paid for breakfast for five days.
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Accommodation's Reply
26 Aug 2026
Dear Sylvia R., Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We sincerely appreciate your continued support and are grateful that you chose to stay with us for multiple nights during your recent visit. As a returning guest, we understand your disappointment regarding the late check-out request, and we are sorry that the arrangement did not meet your expectations. While late check-out requests are subject to room availability and operational requirements on the day of departure, we understand how frustrating it must have been to receive only a one-hour extension when you had hoped for two hours, especially after staying with us for several days and purchasing breakfast throughout your stay. Please accept our apologies for any disappointment caused. We have shared your feedback with the relevant team for review, as we recognize the importance of balancing operational needs with guest convenience, particularly for our loyal and returning guests. We truly value your patronage and appreciate you bringing this matter to our attention. Feedback such as yours helps us evaluate our processes and identify opportunities to enhance the overall guest experience. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Royal Plaza on Scotts and providing you with an even more enjoyable stay in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts
D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Receptionist needs to be more polite when answering questions from guests.
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Accommodation's Reply
26 Aug 2026
Dear D*y,** Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are delighted to receive your excellent rating and appreciate your support. At the same time, we are sorry to learn that your interaction with our Reception team did not fully meet your expectations. Please accept our sincere apologies if the responses you received came across as less polite or welcoming than expected. Providing warm, courteous, and professional service is at the heart of our hospitality, and we regret that we fell short during your experience. Your feedback is important to us and has been shared with the relevant team for review and coaching. We will continue to reinforce the importance of clear, respectful, and guest-focused communication in every interaction. Thank you for bringing this matter to our attention. We truly value your feedback, as it helps us improve the experience we provide to our guests. We appreciate your stay with us and hope to have the opportunity to welcome you back for an even better experience in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
O***a
icon-origin-TRAVELOKA
7.9
/10
Reviewed 5 week(s) ago
Check-in took too long. Per person, it was like 15 minutes. I was waiting from 2:30 PM till 3:10 PM. In the end, my room was full and I had to change room types. So annoying and frustrating service.
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Accommodation's Reply
26 Aug 2026
Dear O*a,** Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are truly sorry to learn about your arrival experience and the frustration it caused. Please accept our sincere apologies for the lengthy check-in process and the inconvenience you encountered while waiting for your room. We understand how disappointing it must have been to wait from 2:30 PM until 3:10 PM, only to be informed that your originally assigned room was no longer available and that a change of room type was required. This is certainly not the seamless and welcoming arrival experience we strive to provide for our guests. We also regret that the waiting time at the Front Desk was longer than expected. We recognize that a prolonged check-in process can be particularly frustrating after a journey, and we are sorry that this negatively impacted the start of your stay. Your feedback has been shared with the relevant teams for review to better understand what occurred and identify opportunities to improve our room allocation and check-in procedures. We remain committed to providing a more efficient and guest-focused arrival experience. Thank you for bringing these concerns to our attention. We value your feedback and appreciate the opportunity to learn from it. We hope to have the chance to welcome you back in the future and provide you with a smoother and more enjoyable stay. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Andre P. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Nice location, good services from staff. The room was clean and tidy.
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Accommodation's Reply
26 Aug 2026
Dear Andre P. H., Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are delighted to know that you enjoyed our convenient location and the service provided by our team. It is especially rewarding to hear that our staff contributed positively to your experience and that you found your room clean and well maintained throughout your stay. Your kind comments are greatly appreciated and serve as wonderful encouragement for our team as we continue striving to provide exceptional hospitality and a comfortable stay for every guest. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts
J***s
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Best location, spacious room, best surrounding, clean & neat.
1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear J*s,** Thank you for taking the time to share your wonderful feedback following your recent stay at Royal Plaza on Scotts. We are delighted to learn that you had such a positive experience with us and appreciate your perfect rating. It is especially rewarding to know that you enjoyed our prime location, spacious rooms, and the clean and well-maintained environment throughout your stay. We are also pleased that our surroundings and convenient location contributed positively to your visit, particularly during your medical travel. Providing a comfortable and relaxing stay for our guests is always our priority, and we are glad that we were able to meet your expectations. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another comfortable and memorable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Got upgraded to a very spacious room. Excellent room.
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Accommodation's Reply
26 Aug 2026
Dear G*t,** Thank you for taking the time to share your wonderful feedback following your recent stay at Royal Plaza on Scotts. We are delighted to know that you had an excellent experience with us and that you enjoyed the complimentary room upgrade. It is especially rewarding to hear that you found your upgraded room exceptionally spacious and comfortable. Providing memorable stays for our guests is always our goal, and we are pleased that the room exceeded your expectations and contributed positively to your visit. Thank you once again for your perfect rating and kind comments. We truly appreciate your support and look forward to welcoming you back to Royal Plaza on Scotts for another exceptional stay in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Two nights at Royal on Scotts, a very comfortable hotel. Near to the center of Orchard and bus station, MRT stations. Very clean and nice staff.
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D***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Located at the heart of the city, very close to the Orchard Road shopping district, and easy access to most shopping areas. I can pretty much walk to anywhere I need to go in Singapore. The room is clean, the staff is friendly, overall a pleasant experience.
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Sri L. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
All good, clean, comfortable, safe.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The location is top-notch. The rooms are quite spacious. A truly satisfying stay at the Royal Plaza on Scotts.
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Cipta S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
We had a wonderful stay at Royal Plaza on Scotts from 9–11 July 2026, staying in Room 1119. From the moment we arrived, we were warmly welcomed by the staff, who kindly helped us with our luggage. The hospitality made us feel at home right away. At the reception, we were pleasantly surprised to be offered an early check-in, which made our children incredibly happy after the journey. Our room was clean, comfortable, and well-maintained. The bathroom was spotless with no unpleasant smell, and we loved the natural sunlight that filled the room during the day. The elevators were fast, so we never had to wait long, and the swimming pool was clean and perfect for our family to enjoy. Thank you to everyone at Royal Plaza on Scotts for making our stay so enjoyable. We truly appreciate your excellent service and warm hospitality. We hope to come back and stay with you again in the future! Warm regards, From Room 1119
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1 people find it helpful
B***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good, clean, food recommended. Ok.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I will stay here again for my next trip.
1 people find it helpful
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dias i. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
So happy to know this hotel... The facilities in the room are complete.
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