Hotel Emperador

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9.2
/10
Exceptional
2,265 reviews

What Guests Say About Their Stay

Ben

10.0
/ 10
Great property location right near to everything in Madrid. Hotel was clean, tidy with a great breakfast and hotel rooftop to see some amazing sunsets and spend time by the pool

Barbara

10.0
/ 10
Muy bien localizado, las habitaciones limpias y cómodas y excelente la atención de todos los trabajadores
See translation

Kate

10.0
/ 10
Great hotel! Location was perfect and the rooftop pool and restaurant were great too! Staff was very friendly and helpful, really enjoyed my stay here
In the Area
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Gran Via 53, Madrid, Community of Madrid, Spain, 28013

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Hotel Emperador is a good choice when you are visiting Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Emperador

Gran Via 53, Madrid, Community of Madrid, Spain, 28013
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Exterior Hotel Emperador
Others 2 Hotel Emperador

Discover More About Hotel Emperador

Location
Staying at Hotel Emperador is a good choice when you are visiting Madrid.

About Hotel Emperador

From business event to corporate gathering, Hotel Emperador provides complete services and facilities that you and your colleagues need.

Are you a shopaholic? Staying at Hotel Emperador will surely spoil you for numerous shopping centers nearby.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Emperador is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Emperador.

All facilities in Hotel Emperador

Functional Hall Hotel Emperador
Functional Hall
Exterior Hotel Emperador
Exterior
Others Hotel Emperador
Others
Restaurant Hotel Emperador
Restaurant

Hotel Services

  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers

General

  • Banquet
  • Reception hall
  • Rooftop terrace
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Business Facilities

  • Business facilities
  • Conference center
  • Business facilities
  • Conference rooms

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Accessibilty

  • Accessible bathroom
  • Disabled access friendly

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Emperador

Translate
Important Note
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from May to September.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 24 for children
  • Rollaway bed fee: EUR 66.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Contactless check-out is available, Contactless check-in is available, Essential workers only - NO

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Emperador
232
Number of floors in Hotel Emperador
10
Another facilities in Hotel Emperador
Wedding service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Hotel Emperador

What are available facilities at Hotel Emperador?
There are top facilites at Hotel Emperador such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Emperador?
The standard check-in time at Hotel Emperador is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Emperador provide breakfast?
Yes, Hotel Emperador provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Emperador?
Hotel Emperador is a 4.0-star hotel.
How many floors does Hotel Emperador have?
Hotel Emperador has 10 floors.
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More Reviews from Other Guests in Hotel Emperador

Overall Ratings & Reviews Hotel Emperador

Traveloka (1)
Other sources (2,264)
9.2
Exceptional
From 2,264 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Emperador

Number of reviews per page
20
40
Top reviews
Edgar
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
Lorenzo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel has an amazing rooftop restaurant and bar. Staff are excellent
Jennifer
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Location helped us navigate the things that we wished to enjoy.
Susana
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful.
christin
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The area was perfect
Nelle Carolie
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved the upgrade to a junior suite! Beautiful room and view. Air conditioning worked well but while in bed, vent blew in your face all night long…..Hair dryer is a nightmare. It’s under the vanity, super heavy, and the cord isn’t long enough….Also, rugs need cleaning. However, this is a lovely hotel with a wonderful location!
Read More
Ben
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great property location right near to everything in Madrid. Hotel was clean, tidy with a great breakfast and hotel rooftop to see some amazing sunsets and spend time by the pool
Phillip
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a decent old hotel with a rooftop pool in a central location in Madrid. Some floors have been renovated and others are close to original. We stayed two days, checked out, went to tour the Alhambra in Cordoba overnight, then came back to this hotel for two more days. The difference in rooms is a problem. Our first room was newly renovated but the bed was not a king but two smaller beds pushed together. This was a disaster. So on our second stay we asked for a room with a king size bed. We were given one in the unrenovated section. This room was sub par. No USB to charge phones and a sub standard bed. When asked they moved us to a better room that was perfect. All in all it was a decent stay with breakfast included.
Read More
Laura
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice hotel, good location, good breakfast.
Heather
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were initially given a small room with poor quality mattresses. We complained to the staff at reception and the gentleman (do not have a name) working the front desk on the morning of June 4 was very receptive and helpful. He listened to us and offered to bring up new mattresses or move us to another room. We moved, and the new room was fabulous with comfortable beds. We appreciated his assistance and excellent customer service.
Read More
Jose
icon-with Children
with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

En la habitación se escuchan todos los sonidos de las habitaciones vecinas, pasos movimientos de maletas, limpieza de la misma, en fin no se puede descansar por el ruido de los demás dentro del mismo hotel.
Barbara
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy bien localizado, las habitaciones limpias y cómodas y excelente la atención de todos los trabajadores
Kate
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel! Location was perfect and the rooftop pool and restaurant were great too! Staff was very friendly and helpful, really enjoyed my stay here
David
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is well located on Gran Via. The room contained all amenities required and was comfortably furnished. The breakfast buffet was extensive and there is a lovely rooftop bar and restaurant.
Mary
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property in the heart of the city!
Emilse N
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful and great location! The staff in the front desk really nice! The employees at the rooftop were not! Bad service!
Angel
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The breakfast was excellent, diverse and healthy. Front lobby staff and security were very professional and efficient.
Albert
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amenities were bare minimum with no tissue paper and small towels in the bathroom which is very tight, old and poorly ventilated without opening up the bathroom window. The side elevator does not allow you to access the rooftop pool but no sign in the elevator to indicate the access limit. I found that out only after I went down to ask the receptionist who looked at me as though I should have known that.
Read More
Michael Edward
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location, the staff were super friendly and serviceable. Like it a lot. Will stay again.
Chloris
icon-Business with Children
Business with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is home away from home. It’s the absolute queen of Gran Via. Accesible, well maintained and impossible to find friendlier staff( biased). It’s an experience
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Emperador

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Emperador

Traveloka (1)
Other sources (2,264)
9.2
Exceptional
From 2,264 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Emperador

Number of reviews per page
20
40
Top reviews
Edgar
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
Lorenzo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel has an amazing rooftop restaurant and bar. Staff are excellent
Jennifer
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Location helped us navigate the things that we wished to enjoy.
Susana
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful.
christin
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The area was perfect
Nelle Carolie
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved the upgrade to a junior suite! Beautiful room and view. Air conditioning worked well but while in bed, vent blew in your face all night long…..Hair dryer is a nightmare. It’s under the vanity, super heavy, and the cord isn’t long enough….Also, rugs need cleaning. However, this is a lovely hotel with a wonderful location!
Read More
Ben
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great property location right near to everything in Madrid. Hotel was clean, tidy with a great breakfast and hotel rooftop to see some amazing sunsets and spend time by the pool
Phillip
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a decent old hotel with a rooftop pool in a central location in Madrid. Some floors have been renovated and others are close to original. We stayed two days, checked out, went to tour the Alhambra in Cordoba overnight, then came back to this hotel for two more days. The difference in rooms is a problem. Our first room was newly renovated but the bed was not a king but two smaller beds pushed together. This was a disaster. So on our second stay we asked for a room with a king size bed. We were given one in the unrenovated section. This room was sub par. No USB to charge phones and a sub standard bed. When asked they moved us to a better room that was perfect. All in all it was a decent stay with breakfast included.
Read More
Laura
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice hotel, good location, good breakfast.
Heather
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were initially given a small room with poor quality mattresses. We complained to the staff at reception and the gentleman (do not have a name) working the front desk on the morning of June 4 was very receptive and helpful. He listened to us and offered to bring up new mattresses or move us to another room. We moved, and the new room was fabulous with comfortable beds. We appreciated his assistance and excellent customer service.
Read More
Jose
icon-with Children
with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

En la habitación se escuchan todos los sonidos de las habitaciones vecinas, pasos movimientos de maletas, limpieza de la misma, en fin no se puede descansar por el ruido de los demás dentro del mismo hotel.
Barbara
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy bien localizado, las habitaciones limpias y cómodas y excelente la atención de todos los trabajadores
Kate
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel! Location was perfect and the rooftop pool and restaurant were great too! Staff was very friendly and helpful, really enjoyed my stay here
David
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is well located on Gran Via. The room contained all amenities required and was comfortably furnished. The breakfast buffet was extensive and there is a lovely rooftop bar and restaurant.
Mary
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property in the heart of the city!
Emilse N
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful and great location! The staff in the front desk really nice! The employees at the rooftop were not! Bad service!
Angel
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The breakfast was excellent, diverse and healthy. Front lobby staff and security were very professional and efficient.
Albert
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amenities were bare minimum with no tissue paper and small towels in the bathroom which is very tight, old and poorly ventilated without opening up the bathroom window. The side elevator does not allow you to access the rooftop pool but no sign in the elevator to indicate the access limit. I found that out only after I went down to ask the receptionist who looked at me as though I should have known that.
Read More
Michael Edward
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location, the staff were super friendly and serviceable. Like it a lot. Will stay again.
Chloris
icon-Business with Children
Business with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is home away from home. It’s the absolute queen of Gran Via. Accesible, well maintained and impossible to find friendlier staff( biased). It’s an experience
Number of reviews per page
20
40