Hotel Emperador

Beautiful hotel !! Great location and wonderful customer service

Location is amazing right in the heart of Gran Via street. All major attractions and shopping is nearby. Room size is terrible knowing that the building was constructed recently.

Great Location

Clean room, comfortable bed, ideal location. Friendly staff. Very good breakfast

Great staff, very clean, breakfast was great.

Great service from all the staff. Deliciosos churros with Chocolate in the lobby. Good breakfast buffet. Great location near most of the iconic tourist attractions and metro station. Only issue was there is no full door for showery. Highly recommended.

Very good room, and excellent staff. The breakfast is plenty.

The room was clean and very comfortable. All staff very helpful and kind.

Great location with easy walking access to the restaurants and theatre. Staff were very helpful. Lots of options to choose from the breakfast buffet. The only downside side was the elevators were very slow.

Staff was extremely helpful and professional. Room was very clean and larger than anticipated.

It has an excellent location, close to theaters, shops, restaurants, metro stattion and tourist attractions. The staff was very friendly and helpful, the room was clean and very comfortable, and breakfast was very good. The only suggestion is that they could provide two bottles of water per day instead of two for the entire stay.

Room was ok, no views from the window. Constant thumping sound of construction throughout.

Emperador hotel in Madrid is one the hotels in Downtown

Great Place. Rooms are small but the buffet breakfast and location is great

When I leave reviews, the majority of the time they are positive. But this is not going to be that. I stayed for 4 nights at Hotel Emperador. The property has significantly more drawbacks than attributes. The Emperador hotel has 2 attributes: 1. The rooftop patio. A beautiful space, lots of seating availability, views on multiple sides of the building. 2. Staff. The hotel's staff were friendly, hard-working, and tried their best, in the face of being clearly understaffed. But there are many more drawbacks. The top 3: 1. Noise from outside. The property is in a very busy block of downtown Madrid, where all hours of the night there are sirens blaring, people screaming, horns honking (who honks at 2am?). We heard it all. Every night. Even earplugs couldn't block out the sounds. Good luck with sleeping. 2. Noise from inside. The walls are paper thin. PAPER thin. Every night, LONG conversations would be taking place in the hallway outside our door, that we could hear every word of. Conversations in the next room as well. It was as if these people were actually in our room. 3. Upkeep and amenities in the room. First off, this was a very very basic room. And not kept well. Worn fabric on the chairs, scuff marks on the desk and side tables and the door, carpet in the hallway "bunched up" in various places. Overall, it is really really not anywhere near a 4 star level, which is what this hotel presents itself as. You can do better, much better, in Madrid.

The breakfast was great and very diverse, the rooms was very clean and the staff was very helpful.

Clean room, good location

Everything was nice but the bar service was very slow. Also, twin beds pushed together for a king is a bit dated.

Location is excellent. Breakfast is great! Staff are friendly. The amenities and room need improvement. The hotel washroom is not designed well. Water from the shower splashes everywhere. The way the washroom is designed makes it easy to fall when stepping out of the shower. There is odor coming out of the AC vent.

The location is great, walkable to all major attractions, safe. The room is quiet and spacious. We had a great stay there and will stay there next time in Madrid.