Hotel Puerta América

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8.8
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Nunzio

10.0
/ 10
The room was nicely cleaned at all times, fresh towels and necessities left after every cleaning. The staff was extremely kind and helpful. The only downside I would say was the size of the swimming pool which was quiet tiny for the capacity of the hotel, also could been placed in a different part of the hotel as it was always under the shade.

Sadaf

10.0
/ 10
The rooms were very clean and the staff was super helpful. Food quality was great too.

Gisella

10.0
/ 10
The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.
In the Area
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Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002

Main Facilities

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This accommodation offers:
Poolside bar
Outdoor pool
Laundry service
Parking
Luggage storage
Elevator
Garden
Rooftop terrace
note: hotel was previously named Puerta America hotel Hotel Puerta América is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Puerta América

Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002
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Lobby Hotel Puerta América
Lobby 2 Hotel Puerta América

Discover More About Hotel Puerta América

General
Near National Auditorium of Music

Location
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 2.9 mi (4.7 km) from National Prado Museum.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

National Auditorium of Music - 1.3 km / 0.8 mi
Hospital de La Princesa - 1.3 km / 0.8 mi
San Camilo Hospital Quirón - 1.5 km / 1 mi
Paseo de la Castellana - 1.8 km / 1.1 mi
Residencia de Estudiantes - 2 km / 1.3 mi
Calle de Alcalá - 2 km / 1.3 mi
U.S. Embassy - 2.1 km / 1.3 mi
Azca Financial District - 2.2 km / 1.4 mi
Bernabéu Stadium - 2.3 km / 1.4 mi
ABC Serrano - 2.3 km / 1.4 mi
Arturo Soria Plaza Shopping Center - 2.5 km / 1.6 mi
Movistar Arena - 2.6 km / 1.6 mi
El Corte Inglés - 2.8 km / 1.7 mi
El Retiro Park - 2.9 km / 1.8 mi
Plaza de Colon - 3.3 km / 2 mi

The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD) - 12.4 km / 7.7 mi

Renovations
The following facilities are closed seasonally each year. They will be closed from September 14 to June 15:

  • Swimming pool

Facilities
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Dining
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Hotel Puerta América

Facility

  • Poolside bar
  • Outdoor pool
Swimming Pool Hotel Puerta América
Swimming Pool
Entertainment Facility Hotel Puerta América
Entertainment Facility
Fitness Center Hotel Puerta América
Fitness Center
Functional Hall Hotel Puerta América
Functional Hall
Common Space Hotel Puerta América
Common Space

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Garden
  • Library
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Smoking area
  • Rooftop terrace
  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Conference center

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Puerta América

Translate
Important Note
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June 23 to September 15.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Cashless transactions are available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Puerta América
315
Number of floors in Hotel Puerta América
12
Another facilities in Hotel Puerta América
Babysitting with surcharge, Poolside bar, Breakfast, Snack bar, Garden

Frequently asked question in Hotel Puerta América

What is normal check-in & check-out time at Hotel Puerta América?
The standard check-in time at Hotel Puerta América is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Puerta América provide breakfast?
Yes, Hotel Puerta América provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Puerta América?
Hotel Puerta América is a 5.0-star hotel.
How many floors does Hotel Puerta América have?
Hotel Puerta América has 12 floors.
How many rooms are available at Hotel Puerta América?
Hotel Puerta América has 315 rooms in total.
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More Reviews from Other Guests in Hotel Puerta América

8.8
Very Good
From 1,000 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

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Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Nunzio
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was nicely cleaned at all times, fresh towels and necessities left after every cleaning. The staff was extremely kind and helpful. The only downside I would say was the size of the swimming pool which was quiet tiny for the capacity of the hotel, also could been placed in a different part of the hotel as it was always under the shade.
Read More
Sadaf
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The rooms were very clean and the staff was super helpful. Food quality was great too.
Gisella
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.
Read More
Jonathan
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Really cool room - the whole thing was one big circle. Close to the subway. Would stay again!
Yuenkie
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very unique hotel. Every floor is influenced by a different architecture/style. Our room was spacious and very clean. We had two showers in the bathroom! A first for us. Hotel is perfect if you are going to Madrid for a concert at the Metropolitano stadium. It's on the same train line.
Katherine
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The building’s architecture is absolutely amazing, and the staff here are great—very welcoming and helpful. However, the rooms themselves fell short. They feel incredibly basic for a hotel of this caliber. There is no coffee or tea maker inside the room, which was a disappointment. Space-wise, the room layout is not ideal. The design makes the room very narrow, leaving very little space for luggage. We only had one suitcase and two backpacks, and it already felt incredibly cramped. Because of the tight space, I would only recommend staying here for a maximum of two nights.
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CHEN
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It's a convenient location
Melvin
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Muy bueno
Kesney
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great hotel amazing staff
CATHERINE H
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff very very helpful with room orientation and shopping/madrid information. Plenty of access to uber and taxi.
Edisson
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Beautiful architecture, the carpet in my room was stained.
Jose
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It is a very different place. We Were In a Room with Barry Strange spaces, a lot of mirrors and Open spaces. We’re not very comfortable with this kind of design. If you would like much more traditional hotel, I would highly recommend you. Don’t choose this one.
Roshanak
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Breakfast, skyline, our room, etc was just wonderful. I would definitely go back.
Estefania
icon-with Friends
with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This place is amazing, from the staff to the amenities, restaurants. 100% recommended
Roxanna
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Nice hotel, good location.
alan
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Tv is not regular tv it’s a projector which it kept turning off on its own after 2-3 minutes on.
Adam
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless.
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Marta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

All good! :)
Maide
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Clean and unique design
Number of reviews per page
20
40

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Lobby 4 Hotel Puerta América

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.