Cinnamon Citadel Kandy

Hotels
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8.6
/10
Very Good
353 reviews

What Guests Say About Their Stay

Catriona

10.0
/ 10
Fantastic location, beautiful swimming pool & gardens overlooking the river. Staff very helpful & friendly.

George

10.0
/ 10
Only for a night - a great hotel. Lovely setting and great pool. The buffet in the evening was wide ranging and flavoursome!

ALISON

10.0
/ 10
Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
In the Area
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124, Srimath Kuda Ratwatte Mawatha, Mapanwatura, Kandy, Central, Sri Lanka, 20000

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Cinnamon Citadel Kandy is a good choice when you are visiting Mapanawatura. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cinnamon Citadel Kandy

124, Srimath Kuda Ratwatte Mawatha, Mapanwatura, Kandy, Central, Sri Lanka, 20000
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Lobby Cinnamon Citadel Kandy
Exterior 2 Cinnamon Citadel Kandy

Discover More About Cinnamon Citadel Kandy

General


Near Kandy Lake

Location


With a stay at Cinnamon Citadel Kandy in Kandy, you'll be within a 10-minute drive of Kandy Lake and Asgiri Maha Viharaya. This hotel is 1.8 mi (3 km) from Commonwealth War Cemetery and 2 mi (3.2 km) from Bahirawakanda Vihara Buddha.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Asgiri Maha Viharaya - 2.5 km / 1.5 mi
Commonwealth War Cemetery - 3 km / 1.8 mi
Bahirawakanda Vihara Buddha - 3 km / 1.9 mi
Kandy Clock Tower - 3.4 km / 2.1 mi
Kanday Monasteries - 3.7 km / 2.3 mi
Devales - 3.7 km / 2.3 mi
Asgiriya Stadium - 3.7 km / 2.3 mi
Kandy City Centre - 3.8 km / 2.4 mi
Natha Devale - 3.9 km / 2.4 mi
Kandy Lake - 3.9 km / 2.4 mi
Wales Park - 4 km / 2.5 mi
Maha Vishnu Devalaya - 4 km / 2.5 mi
Udawatta Kele Sanctuary - 4 km / 2.5 mi
National Hospital Kandy - 4.1 km / 2.6 mi
Temple of the Tooth - 4.2 km / 2.6 mi

The preferred airport for Cinnamon Citadel Kandy is Bandaranaike Intl. Airport (CMB) - 112.5 km / 69.9 mi

Facilities


Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

Dining


Grab a bite at Vel Eliya, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Rooms


Make yourself at home in one of the 119 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Cinnamon Citadel Kandy

Bar, Cafe and Lounge Cinnamon Citadel Kandy
Bar, Cafe and Lounge
Swimming Pool Cinnamon Citadel Kandy
Swimming Pool
Entertainment Facility Cinnamon Citadel Kandy
Entertainment Facility
Fitness Center Cinnamon Citadel Kandy
Fitness Center
Functional Hall Cinnamon Citadel Kandy
Functional Hall

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Barbecue
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Transportation

  • Secure parking
  • Bus/truck parking
  • Valet parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Public Facilities

  • Safety deposit box

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Cinnamon Citadel Kandy

Translate
Important Note
  • Pool access available from 9:00 AM to 7:00 PM.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-out is available, Travelife, No elevators

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cinnamon Citadel Kandy
119
Number of floors in Cinnamon Citadel Kandy
2
Another facilities in Cinnamon Citadel Kandy
Outdoor pool, Picnic area, Garden, Barbecue, Sauna

Frequently asked question in Cinnamon Citadel Kandy

What are available facilities at Cinnamon Citadel Kandy?
There are top facilites at Cinnamon Citadel Kandy such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cinnamon Citadel Kandy?
The standard check-in time at Cinnamon Citadel Kandy is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cinnamon Citadel Kandy provide breakfast?
Yes, Cinnamon Citadel Kandy provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cinnamon Citadel Kandy?
Cinnamon Citadel Kandy is a 4.0-star hotel.
How many floors does Cinnamon Citadel Kandy have?
Cinnamon Citadel Kandy has 2 floors.
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More Reviews from Other Guests in Cinnamon Citadel Kandy

8.6
Very Good
From 353 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

7.8

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews Cinnamon Citadel Kandy

Number of reviews per page
20
40
Top reviews
Salesh
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good food. Clean property.
Ruppal Walia
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It is a lovely property ans breakfaat spread is quite large. Staff are friendly byt could be better trained on small nuances. The last who checked us in vaguely indicated the direction of the room and we spent 10 minuted walki g up and down searching for it. When we asked for a la carte food options other than the I.suan restaurant they have, ot took me 20 minutes to get the front desk to admit that a la carte foid could be ordered at tje lounge bar as well. When i we t to the lounge bar it took another 15.minutrs if argument for them to agree that yes they would accept the irdr even when the food menu was clearly lying inthe counter top! With a bit of better training this place would be great
Read More
ian
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Amazing place and staff, mi goto Kandy hotel
Catriona
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic location, beautiful swimming pool & gardens overlooking the river. Staff very helpful & friendly.
George
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Only for a night - a great hotel. Lovely setting and great pool. The buffet in the evening was wide ranging and flavoursome!
Lauraine
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room
ALISON
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
Narendra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.
Read More
NIAMH
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Fab pool, lovely staff. Rooms are ok.
Lawayna
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Nice hotel; would stay again.
Rajat
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.
Chathurika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Absolutely amazing!
Krishnan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Staff was kind
Emma
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
KESSEVEN NAIDOO
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Emma
icon-
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Read More
Justin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Mahinda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Yes
Thomas
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Warna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Great place to stay in Kandy
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Cinnamon Citadel Kandy

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 353 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

7.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cinnamon Citadel Kandy

Number of reviews per page
20
40
Top reviews
Salesh
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good food. Clean property.
Ruppal Walia
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It is a lovely property ans breakfaat spread is quite large. Staff are friendly byt could be better trained on small nuances. The last who checked us in vaguely indicated the direction of the room and we spent 10 minuted walki g up and down searching for it. When we asked for a la carte food options other than the I.suan restaurant they have, ot took me 20 minutes to get the front desk to admit that a la carte foid could be ordered at tje lounge bar as well. When i we t to the lounge bar it took another 15.minutrs if argument for them to agree that yes they would accept the irdr even when the food menu was clearly lying inthe counter top! With a bit of better training this place would be great
Read More
ian
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Amazing place and staff, mi goto Kandy hotel
Catriona
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic location, beautiful swimming pool & gardens overlooking the river. Staff very helpful & friendly.
George
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Only for a night - a great hotel. Lovely setting and great pool. The buffet in the evening was wide ranging and flavoursome!
Lauraine
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room
ALISON
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
Narendra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.
Read More
NIAMH
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Fab pool, lovely staff. Rooms are ok.
Lawayna
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Nice hotel; would stay again.
Rajat
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.
Chathurika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Absolutely amazing!
Krishnan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Staff was kind
Emma
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
KESSEVEN NAIDOO
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Emma
icon-
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Read More
Justin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Mahinda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Yes
Thomas
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Warna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Great place to stay in Kandy
Number of reviews per page
20
40