The Cap Hotel

Clean, attentive service, great experience. Will visit again.

I'm very satisfied. Excellent service. The hotel is clean, beautiful, and luxurious.

Very good. The location is close to the beach, about a 5-minute walk. The service is good; the receptionists and support staff are very enthusiastic and quick to assist. The room is spacious, especially the bed is very comfortable and the sheets and blankets are very good. Room cleanliness: 8/10. Before arriving, I read some reviews and was a bit hesitant, but the experience was very good.

Everything was fine; since I went during the week, there were rooms available, so I was able to check in early. The staff were very helpful.

The room was rickety, with peeling wallpaper. The room phone couldn't reach the reception. The Wi-Fi was unusable. The towels and bedsheets were dirty.

I initially booked the hotel for one day (July 31st), but later arranged to stay for another day (August 1st). When checking in, I asked the receptionist if I could stay in the same room without needing to change rooms the next day. The receptionist said they would try to change rooms as soon as possible the next day because my room would be fully booked on August 1st. However, the next morning when I went back to the reception to request a change of room (at 9:30 AM), I encountered a different receptionist who told me I had to check out, take all my luggage down to the lobby, and wait from 12 PM to 3 PM to check into my new room. She conveyed this in a way that made me feel like I was at fault and that she was sternly lecturing me. And indeed, I didn't get my room until 2:30 PM. It's terrible for the hotel to have such a receptionist!

The location and rooms are good, but the elevator wait is a bit long. I went on a weekend and there was a group of guests, so I had to wait for the elevator twice. The breakfast buffet was good, and the rooms were okay and spacious.

Convenient location, friendly staff!

The staff were very friendly and provided excellent customer service.

The rooms are spacious and comfortable; however, the lobby and breakfast restaurant are a bit small, and while the food selection isn't extensive, it's delicious and suits my taste. Most of the staff are friendly.

The staff were very helpful, and the rooms were spacious and clean.

Everything is fine! The only downsides are the small gym and the slightly outdated equipment, mostly the weights.

I've stayed at The Cap a few times, each time in a two-bedroom apartment. Each apartment has a different size and layout depending on the angle. Overall, it was a good experience, and my family will return.

Very good, food, location, traffic is ok

The Housekeeping department had problems: the rooms were dirty. I switched to another room, but it wasn't any better: Room 1: smelled damp, large stains on the carpet, lots of hair on the floor, a dirty towel with hair in the sink, torn doormat. Room 2: still lots of hair on the floor and bed, the toilet had a dropped shampoo bottle cap from the previous guest. Both rooms: the blankets were quite wrinkled and not smoothed out.

It's definitely worth a visit, I'll come back.

Receptionists open the doors for us at every entrance and exit. They assist with luggage loading and unloading from taxis, are friendly, and inquire about our well-being when we haven't come down for breakfast...

First, upon getting out of the car, I was dissatisfied with the security guard for not assisting with my family's luggage and being very impatient. However, the receptionist was very enthusiastic. Next, upon entering the room, all the windows were very dirty and foggy, making it impossible to see outside. My room door was loose, making a rattling sound when closing or locking it, which was very annoying, although the technicians were very helpful (though they couldn't fix it immediately). Finally, the breakfast buffet was extremely poor; I didn't think a 4-star hotel could disappoint me like that. The food was meager. I will never return.

I had a 3-night, 2-day stay here in a double room. The room was clean, and the elevator was quick to use. The staff were generally friendly and cheerful, and the breakfast buffet had a wide variety of dishes. I will definitely come back sometime.

Okay, that's great. I'll definitely come back next time.