PARKROYAL Parramatta

all nice love the location

Fantastic sized room that was clean, comfortable and conveniently located for us to get to/from Sydney Olympic Park to attend a concert.

Nice clean rooms, very spacious but hotel was very busy with Ed Sheeran concert and parking was a nightmare with all surrounding car parks full and elevators were extremely slow (especially being on the top floor with one of the elevators out of order)

A few issues considering the cost of $1000 for two nights: - live cockroach in room. - about 15cm of the toilet seat was sticky like it had the fluffy residue of an old sticker on it. That wasn’t pleasant. - the shower is very temperamental. It goes from warm to scorching hot then back to warm then to boiling your skin off. - pillows had no support and you just sank into them. ELEVATORS!!!! They are shocking. The wait time is ridiculous. 15-20minutes each time and this is at all hours of the day, not just busy check in/out times. On the positive: location is good, buffet breakfast was delicious, the lounge and service was excellent, room was quiet, bed was comfortable.

I’ve stayed at the Parkroyal Darling Harbour many times and expected a similar standard here, but the Parramatta location really missed the mark. The soundproofing is non-existent; we were placed in a room with a connecting door to another room we didn't request (not sure if all rooms have the option of being connected), and we could hear the neighbors’ normal-volume conversations so clearly it felt like we were in a library. It was incredibly uncomfortable because we felt like we couldn't even turn on the TV at night incase we would disturbed them. When I raised this, the management just offered to tell the neighbors to be quiet, but they weren't being loud; the building is just poorly insulated and you can hear everyone walking past the door or opening or closing there's. Logistically, it was a headache, there was no warning message to say the pre-paid parking could be full on the day of check-in although able to email you about promotions to upgrade your room for as little as $80.. The lifts were so cramped and slow it felt like a peak-hour train, yet you aren't allowed to use the stairs. Between the Olympic Park having major spectator events on with price hikes on all rooms and the lack of privacy, it definitely doesn't meet 4-star standards. It’s a shame, because the bed was comfortable, the rainfall shower was great, and the breakfast staff were lovely, but those perks don't make up for the lack of basic room quality.

Everything was great

Ok

spotless

Room Amenities

Lovely!

Very nice room and enjoyed club lounge

Beautifully comfortable room.

As a refrigeration mechanic I found it nigh on impossible to turn on the air conditioning. Also, NO instructions in the room on how exactly to turn air conditioning on. When, somehow by fluke, it was turned on, airflow was VERY low and the room was uncomfortably warm all night.

I had a free upgrade which was amazing and given it was my birthday i arrived very late but was still able to check in. The staff were amazing but the mini bar doesnt exist. The only down about this hotel is the pool, it is small and murky and it wasnt even full when i stayed.. also very

The room were clean and tidy, but the elevator was slow and reduced to 1 elevator only during peak times

Cleanliness should be improved. Also customer service could be better.

Great.

Yes

Great location, very clean comfortable room. Staff are very friendly and knowledgeable.

room not clean