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The Charles Hotel

Hotels
Finding rooms for you...
8.8
/10
Very Good
693 reviews

What Guests Say About Their Stay

samuel

10.0
/ 10
Room was spotless and beautiful huge balcony overlooking back garden staff was helpful would definitely stay there again

Adam

10.0
/ 10
We have been staying at this property for the last few years, which speaks for itself. Charles Hotel is a true "old charm" in the heart of a beautiful NOTL. Its location is perfect for those who appreciate quiet romantic spaces and, at the same time, would like to stay close to all the amenities. The hotel staff is very friendly and customer-oriented. The hotel grounds are well-maintained, which provide beautiful views from the hotel terraces and patios. Also even though there are no coffee makers in the rooms, you are able to order (for free) any teas and/or coffees which will be brought up directly to your room in a few minutes. Last, we would like to thank Alex for being very helpful and for honouring our room request! We are looking forward to coming back to this beautiful property in the future.

Raelene

10.0
/ 10
Excellent location in Niagara on the lake. Great parking, walking distance to all local eateries and shops. Beautiful location. Not far from Niagara Falls, beautiful scenic drive there. Great Inn to stay.
In the Area
See Map
209 Queen St, Ontario, Canada, L0S 1J0

Main Facilities

See more
Parking
Garden
Disabled access friendly
24-hour Receptionist
The Charles Hotel is located in area / city Ontario. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Charles Hotel

209 Queen St, Ontario, Canada, L0S 1J0
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Lobby The Charles Hotel
Lobby 2 The Charles Hotel

Discover More About The Charles Hotel

General
In Niagara-on-the-Lake (Old Town Historic District)

Location
With a stay at The Charles Hotel in Niagara-on-the-Lake (Old Town Historic District), you'll be steps from Niagara River Gorge and 6 minutes by foot from Niagara-on-the-Lake Golf Club. This boutique hotel is 0.1 mi (0.2 km) from Lake Ontario and 0.5 mi (0.8 km) from Simcoe Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Niagara River Gorge - 0.1 km / 0.1 mi
Niagara-on-the-Lake Golf Club - 0.5 km / 0.3 mi
Lake Ontario - 0.5 km / 0.3 mi
Fort Mississauga - 0.5 km / 0.3 mi
Simcoe Park - 0.6 km / 0.4 mi
St. Vincent De Paul Church - 0.9 km / 0.6 mi
Niagara River - 1 km / 0.6 mi
Shaw Festival Theatre - 1.4 km / 0.9 mi
Fort George National Historic Site - 1.6 km / 1 mi
Jackson-Triggs Winery - 2.2 km / 1.4 mi
Peller Estates Winery - 3.1 km / 1.9 mi
McFarland House - 4.4 km / 2.7 mi
Living Water Wayside Chapel - 4.1 km / 2.5 mi
Laura Secord Homestead - 11.3 km / 7.1 mi
Mackenzie Printery and Newspaper Museum - 11.6 km / 7.2 mi

The nearest airports are:
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.3 km / 20.1 mi
Buffalo Niagara Intl. Airport (BUF) - 67 km / 41.6 mi
Billy Bishop Toronto City Airport (YTZ) - 125 km / 77.7 mi
John C. Munro Hamilton Intl. Airport (YHM) - 88.2 km / 54.8 mi
Kitchener, ON (YKF-Region of Waterloo Intl.) - 135.2 km / 84 mi

Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Business Facilities
Free self parking is available onsite.

Dining
Enjoy international cuisine at HobNob Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 12 individually decorated guestrooms. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

All facilities in The Charles Hotel

Entertainment Facility The Charles Hotel
Entertainment Facility
Fitness Center The Charles Hotel
Fitness Center
Common Space The Charles Hotel
Common Space
Lobby The Charles Hotel
Lobby
Exterior The Charles Hotel
Exterior

Transportation

  • Limited parking

Things to Do

  • Garden

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking
  • Terrace

Accessibilty

  • Disabled access friendly

Public Facilities

  • Parking
  • Smoke-free area

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in The Charles Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Contactless check-out is available, LGBTQIA+ friendly, Events/parties not allowed, Noise-free rooms not guaranteed, Contactless check-in is available, No elevators

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Charles Hotel
12
Number of floors in The Charles Hotel
2
Another facilities in The Charles Hotel
Limited parking, Garden, Breakfast, Free WiFi, Parking

Frequently asked question in The Charles Hotel

What is normal check-in & check-out time at The Charles Hotel?
The standard check-in time at The Charles Hotel is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does The Charles Hotel provide breakfast?
Yes, The Charles Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Charles Hotel?
The Charles Hotel is a 4.0-star hotel.
How many floors does The Charles Hotel have?
The Charles Hotel has 2 floors.
How many rooms are available at The Charles Hotel?
The Charles Hotel has 12 rooms in total.
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More Reviews from Other Guests in The Charles Hotel

Overall Ratings & Reviews The Charles Hotel

Other sources (693)
8.8
Very Good
From 693 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

10.0

Service and Facilites

9.4

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Traveler Reviews The Charles Hotel

Number of reviews per page
20
40
Top reviews
samuel
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room was spotless and beautiful huge balcony overlooking back garden staff was helpful would definitely stay there again
Karen
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is such a nice, historic hotel. The staff are very, very nice and the location was perfect for us. The bed was comfortable and the cookies on arrival were a nice touch. Unfortunately, the bathroom is a deal breaker for us. There is no way to turn on the shower without being blasted with frigid water. The shower glass is inefficient in keeping the water actually in the shower, so sopping towels are what you step out onto. If there was an opening in the glass to turn on the water before getting in…that would solve one issue. We were in room 109 and I cannot recommend this particular room to anyone because of this.
Read More
Adam
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We have been staying at this property for the last few years, which speaks for itself. Charles Hotel is a true "old charm" in the heart of a beautiful NOTL. Its location is perfect for those who appreciate quiet romantic spaces and, at the same time, would like to stay close to all the amenities. The hotel staff is very friendly and customer-oriented. The hotel grounds are well-maintained, which provide beautiful views from the hotel terraces and patios. Also even though there are no coffee makers in the rooms, you are able to order (for free) any teas and/or coffees which will be brought up directly to your room in a few minutes. Last, we would like to thank Alex for being very helpful and for honouring our room request! We are looking forward to coming back to this beautiful property in the future.
Read More
Steven
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great overall experience. GREAT staff. Good food, very nice room
Dean
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a double room and it was a bit on the small side. Only a double bed which wasn’t the most comfortable. The shower was the highlight, great water pressure. Overall good stay but a bit overpriced considering breakfast isn’t even included.
Raelene
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location in Niagara on the lake. Great parking, walking distance to all local eateries and shops. Beautiful location. Not far from Niagara Falls, beautiful scenic drive there. Great Inn to stay.
Elizabeth
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

this isn't for publishing, but for Expedia. I will not be booking through you again. The room charge was $5 more by booking through you, and what we got for $300+ was essentially a closet - we complained to the management and got $100 back, but it was because we booked with you that we got a poor room.
Franco
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was loud, Windows had no room darkening. We stayed before so other rooms were fine but this one the door to the balcony is not sealed so loud car noise alll night
Cathy
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved everything about the Charles Inn except our room. Our queen size deluxe room was tiny with one chair that we had to use for luggage. No good space to put toiletries in the bathroom. The breakfasts were wonderful. The staff were very helpful.
Rebecca
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very friendly staff. Beautiful, spacious room. Wonderful shuttle service to visit wineries within the historic centre. Perfect location. Highly recommend.
Helen
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is old and quaint. Very good location.
Michael
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our room was bigger than we expected. Bathroom was nice with a big shower. Our room could have used a full length mirror for dressing. Very nice place to stay with a short walk to shops and restaurants. Many wineries close by as well. We would certainly stay there again!
Susan
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Service was fabulous, always someone there to help. Room was stunning and unique with floor to ceiling balcony access overlooking the golf course. Quiet location. Breakfast (Eggs Benedict) was superb!
jennifer
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel to stay at
Sébastien P
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Cozy as expected!!
Beckie
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

One cozy spot! We honeymooned 35 years ago at Oban Inn. We decided to check out The Charles Hotel. What a great place! Thank you.
Alexander
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were really helpful and friendly and the hotel had a rustic and old fashioned charm which was a nice change from glass fronted and steel framed modern hotels. Probably could do with a wee bit of a refresh but not to the extent that it would destroy the charm of this friendly hotel.
Mary Lou
icon-with Friends
with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely place to stay staff friendly.beautiful room and central location for walking.
Allan
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great and helpful staff.
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We were on the package deal, wonderful Breakfast great staff
Number of reviews per page
20
40

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Exterior 4 The Charles Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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