Hotel Costanera Concepcion

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8.6
/10
Very Good
386 reviews

What Guests Say About Their Stay

Havalah

10.0
/ 10
The staff was helpful and kind, housekeeping was incredible (really above and beyond) and the rooms and amenities were all great! Absolutely a great choice and great location for anyone visiting Concepcion and the surrounding areas!

Daniel

10.0
/ 10
Me quedé bien aquí, creo que es la mejor opción de Concepción. El personal es muy amable y les gusta ayudar a sus huéspedes. La comida en la noche es excelente, las habitaciones y sus camas muy cómodas. ¡Gracias!
See translation

Kevin

10.0
/ 10
Nicely kept and presented. AC in room didn’t work but it was repaired promptly. There’s a train next to the building and there are minimal room amenities.
In the Area
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Cochrane Poniente No. 75, Concepción, Concepcion, Región del Biobío, Chile, 4070295

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
note: hotel was previously named Mercure Concepción Hotel Costanera Concepcion is a hotel is located at Concepción. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Costanera Concepcion

Cochrane Poniente No. 75, Concepción, Concepcion, Región del Biobío, Chile, 4070295
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Lobby Hotel Costanera Concepcion
Exterior 2 Hotel Costanera Concepcion

Discover More About Hotel Costanera Concepcion

General


Near Happyland

Location


Located in Concepción, Hotel Costanera Concepcion is within a 15-minute walk of Happyland and Catedral de la Santisima Concepcion. This hotel is 1.8 mi (2.9 km) from Galeria de la Historia and 1.8 mi (2.9 km) from Plaza de la Independencia.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Happyland - 0.8 km / 0.5 mi
Catedral de la Santisima Concepcion - 1.2 km / 0.8 mi
Plaza de la Independencia - 1.3 km / 0.8 mi
Parque Ecuador - 1.6 km / 1 mi
Galeria de la Historia - 1.7 km / 1.1 mi
Cerro Caracol - 1.9 km / 1.2 mi
Casa del Arte - 2.1 km / 1.3 mi
University of Concepcion - 2.5 km / 1.6 mi
Universidad San Sebastián - 3.3 km / 2.1 mi
Estadio Municipal de Concepcion - 4.3 km / 2.7 mi
Parque Pedro del Rio Zanartu - 7.3 km / 4.5 mi
Centro Cultural de Hualpén - 8.2 km / 5.1 mi
Mallplaza Trébol - 8.5 km / 5.3 mi
Suractivo - 8.7 km / 5.4 mi
Casino Marina del Sol - 10.3 km / 6.4 mi

The nearest major airport is Concepcion (CCP-Carriel Sur) - 9.7 km / 6 mi

Facilities


Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is available for a surcharge.

Dining


Grab a bite to eat at Hemisferio, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Rooms


Make yourself at home in one of the 138 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Hotel Costanera Concepcion

Entertainment Facility Hotel Costanera Concepcion
Entertainment Facility
Common Space Hotel Costanera Concepcion
Common Space
Lobby Hotel Costanera Concepcion
Lobby
Accommodation Services Hotel Costanera Concepcion
Accommodation Services
Exterior Hotel Costanera Concepcion
Exterior

Food and Drinks

  • Vegetarian meal
  • Buffet breakfast
  • Breakfast
  • Snack bar

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting rooms
  • Business facilities

Things to Do

  • Outdoor facilities

Connectivity

  • Free WiFi

General

  • Banquet

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Costanera Concepcion

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00

  • Nearby parking fee: CLP 10000 per night (1 ft away)
  • Pet fee: CLP 30000 per pet, per stay
  • Late check-out fee: CLP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Property does not require health documentation at check-in, Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels), LGBTQIA+ friendly, No cribs (infant beds) available, No rollaway/extra beds available, Cashless transactions are available, Property does not offer onsite COVID-19 testing, No elevators

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Costanera Concepcion
138
Another facilities in Hotel Costanera Concepcion
Vegetarian meal, Buffet breakfast, Breakfast, Snack bar, Laundry service

Frequently asked question in Hotel Costanera Concepcion

What are available facilities at Hotel Costanera Concepcion?
There are top facilites at Hotel Costanera Concepcion such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Costanera Concepcion?
The standard check-in time at Hotel Costanera Concepcion is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
Does Hotel Costanera Concepcion provide breakfast?
Yes, Hotel Costanera Concepcion provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Costanera Concepcion?
Hotel Costanera Concepcion is a 3.5-star hotel.
How many rooms are available at Hotel Costanera Concepcion?
Hotel Costanera Concepcion has 138 rooms in total.
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More Reviews from Other Guests in Hotel Costanera Concepcion

8.6
Very Good
From 386 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Costanera Concepcion

Number of reviews per page
20
40
Top reviews
Havalah
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was helpful and kind, housekeeping was incredible (really above and beyond) and the rooms and amenities were all great! Absolutely a great choice and great location for anyone visiting Concepcion and the surrounding areas!
Ricardo
icon-Business
Business
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Perfecto para viaje de negocios
Daniel
icon-
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Me quedé bien aquí, creo que es la mejor opción de Concepción. El personal es muy amable y les gusta ayudar a sus huéspedes. La comida en la noche es excelente, las habitaciones y sus camas muy cómodas. ¡Gracias!
Angel
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

En la página dicen ser friendly pero hay que pagar 30 mil pesos más Impuesto por noche, igual dicen que tienen estacionamiento y en realidad hay que pagar 9 mil pesos. Por lo demás bien ubicado personal muy amable, comidas Excelente. La nevera en la habitación vacía
Kevin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Nicely kept and presented. AC in room didn’t work but it was repaired promptly. There’s a train next to the building and there are minimal room amenities.
Arturo
icon-with Partner
with Partner
8.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

The first room they give me, had bad smell, i call immediately to the reception and they change me for another room.
Sherry Christine
icon-Leisure
Leisure
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Modern Hotel, Good food, too close to construction and railroad station
Ivan
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Good central hotel to stay at, my experience with the staff was good, they’re were efficient on their job and friendly! Stocked bar and a good hotel restaurant!
Johann
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Super frienly staff , easy parking
John
icon-with Partner
with Partner
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Beautiful views, excellent location, spacious room, clean and nicely appointed. Impressive breakfast.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

Check In was at 3pm instead of 2pm, as most hotels in Chile use to. Paper bin in the bathroom was dirty when we arrive to the room. When you get a shower you'll spread a lot of water in the bathroom floor. Bathroom doesn't have an exhaust fan. Hotel doesn't have Room Service.
Jose
icon-Business
Business
8.0
/10
Reviewed 170 week(s) ago

Hotels.com verified review

Very good service. Clean and nice. Food was ok, but few options in the menu. Breakfast was so-so
Luis
icon-Business
Business
6.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

The room was dirty, no glasses in the bathroom, food at the restaurant was poor. Service was fine, but would not stay at this place again.
Boris
icon-with Partner
with Partner
6.0
/10
Reviewed 241 week(s) ago

Hotels.com verified review

Hotel esta bien ubicado, pero es ruidoso al estar al lado de la linea del tren, el desayuno es mediocre, al llegar muy lenta la recepción, solo 2 almohadas en la cama, mala limpieza de la habitación
LORENA
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 241 week(s) ago

Expedia Group verified review

Very small rooms, breakfast ok but they have to serve you from a very small buffet
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 241 week(s) ago

Hotels.com verified review

Disappointing overall. For a brand name hotel like Mercure it was a disappointing. There is no hotel parking and you have to use the public car park next to the hotel and pay. The check in process was the slowest I have ever experienced. The room was ok how not very clean. The bathroom was dirty in the corners. Long hairs everywhere. General maintenance was poor. The entrance from the car park was closed. One of the three lifts was not working- which is frustrating as they are slow and you are only allowed 2 people in the working lifts due to Covid restrictions. Two of four the lobby toilets were out of use. The toilet roll holder was broken in our bathroom. The soap tray in the shower was broken. There was only one drinking glass in a double room. And only one pillow each. Dispute being on the 13 floor the noise from below (trains cars and dogs) was still loud. Overall just disappointing!
Read More
Carlos
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 245 week(s) ago

Expedia Group verified review

Gran lugar para estar, todo el personal muy amable
Hugh
icon-Business
Business
10.0
/10
Reviewed 247 week(s) ago

Expedia Group verified review

The location near downtown and airport was very good. Coffee was good - not the usual Nescafé powder. There was a mixup with my credit card, but the staff corrected it quickly and they were very friendly.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

I like room service The hotel is close to the train line so is a bit noisy
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 283 week(s) ago

Expedia Group verified review

Great place to stay, great location, great service, good food
Number of reviews per page
20
40

Ready to make up your mind?

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Bedroom 4 Hotel Costanera Concepcion

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: CHRISTOPHER MICHAEL | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved
8.6
Very Good
From 386 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Costanera Concepcion

Number of reviews per page
20
40
Top reviews
Havalah
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was helpful and kind, housekeeping was incredible (really above and beyond) and the rooms and amenities were all great! Absolutely a great choice and great location for anyone visiting Concepcion and the surrounding areas!
Ricardo
icon-Business
Business
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Perfecto para viaje de negocios
Daniel
icon-
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Me quedé bien aquí, creo que es la mejor opción de Concepción. El personal es muy amable y les gusta ayudar a sus huéspedes. La comida en la noche es excelente, las habitaciones y sus camas muy cómodas. ¡Gracias!
Angel
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

En la página dicen ser friendly pero hay que pagar 30 mil pesos más Impuesto por noche, igual dicen que tienen estacionamiento y en realidad hay que pagar 9 mil pesos. Por lo demás bien ubicado personal muy amable, comidas Excelente. La nevera en la habitación vacía
Kevin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Nicely kept and presented. AC in room didn’t work but it was repaired promptly. There’s a train next to the building and there are minimal room amenities.
Arturo
icon-with Partner
with Partner
8.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

The first room they give me, had bad smell, i call immediately to the reception and they change me for another room.
Sherry Christine
icon-Leisure
Leisure
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Modern Hotel, Good food, too close to construction and railroad station
Ivan
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Good central hotel to stay at, my experience with the staff was good, they’re were efficient on their job and friendly! Stocked bar and a good hotel restaurant!
Johann
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Super frienly staff , easy parking
John
icon-with Partner
with Partner
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Beautiful views, excellent location, spacious room, clean and nicely appointed. Impressive breakfast.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

Check In was at 3pm instead of 2pm, as most hotels in Chile use to. Paper bin in the bathroom was dirty when we arrive to the room. When you get a shower you'll spread a lot of water in the bathroom floor. Bathroom doesn't have an exhaust fan. Hotel doesn't have Room Service.
Jose
icon-Business
Business
8.0
/10
Reviewed 170 week(s) ago

Hotels.com verified review

Very good service. Clean and nice. Food was ok, but few options in the menu. Breakfast was so-so
Luis
icon-Business
Business
6.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

The room was dirty, no glasses in the bathroom, food at the restaurant was poor. Service was fine, but would not stay at this place again.
Boris
icon-with Partner
with Partner
6.0
/10
Reviewed 241 week(s) ago

Hotels.com verified review

Hotel esta bien ubicado, pero es ruidoso al estar al lado de la linea del tren, el desayuno es mediocre, al llegar muy lenta la recepción, solo 2 almohadas en la cama, mala limpieza de la habitación
LORENA
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 241 week(s) ago

Expedia Group verified review

Very small rooms, breakfast ok but they have to serve you from a very small buffet
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 241 week(s) ago

Hotels.com verified review

Disappointing overall. For a brand name hotel like Mercure it was a disappointing. There is no hotel parking and you have to use the public car park next to the hotel and pay. The check in process was the slowest I have ever experienced. The room was ok how not very clean. The bathroom was dirty in the corners. Long hairs everywhere. General maintenance was poor. The entrance from the car park was closed. One of the three lifts was not working- which is frustrating as they are slow and you are only allowed 2 people in the working lifts due to Covid restrictions. Two of four the lobby toilets were out of use. The toilet roll holder was broken in our bathroom. The soap tray in the shower was broken. There was only one drinking glass in a double room. And only one pillow each. Dispute being on the 13 floor the noise from below (trains cars and dogs) was still loud. Overall just disappointing!
Read More
Carlos
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 245 week(s) ago

Expedia Group verified review

Gran lugar para estar, todo el personal muy amable
Hugh
icon-Business
Business
10.0
/10
Reviewed 247 week(s) ago

Expedia Group verified review

The location near downtown and airport was very good. Coffee was good - not the usual Nescafé powder. There was a mixup with my credit card, but the staff corrected it quickly and they were very friendly.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

I like room service The hotel is close to the train line so is a bit noisy
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 283 week(s) ago

Expedia Group verified review

Great place to stay, great location, great service, good food
Number of reviews per page
20
40