Hilton York

Nice clean hotel in a good location

shower not up to good standard, staff pleasant, breakfast diffrent pricing from pre ordering to orderiing the price should be the price.

On the whole it was ok, but the process of trying to leave and having to wait over 30 minutes for my car was frustrating and made me late for my meetings. It felt like nobody really knew what was going on.

Nice stay

Fantastic location right in the centre of York and everything was within a few minutes walk. The hotel staff were very helpful and the valet parking was a nice surprise! I thought the rooms could have done with some updating but they were very clean and the beds were comfy. Overall would highly recommend!

Room is a bit outdated and no AC

Lovely hotel in a great location. Clean and comfortable rooms with tea/coffee making facilities. Very good breakfast with lots of choice. Service from all members of staff excellent. Looking forward to returning again.

The staff were extraordinarily friendly and helpful. Couldn't have asked for better. The breakfasts were excellent too. The only downside was that we looked for hotels with air con, due to the heatwaves. This hotel advertises as with air con. BUT THE AIR CON IS NOT IN THE GUEST ROOMS! The air con is only in the gym, restaurant and reception areas. There are fans in each room and windows that open a fraction, but no air con to cool the rooms. It made the trip less than comfortable because of this.

No A/C in room and rooms are small

Excellent, helpful & friendly staff. Great location. Room was clean & beds were very comfy!

We were in a family room and there was no air con. It was that hot even with a fan they provided it wasn’t a particularly pleasant night

Location was excellent to walk everywhere. Room was excellent (except too hot), very clean and amenities great. Breakfast, dinner (restaurant) suburb. Bar great. Staff friendly, knowledgeable and excellent. Definitely a 5 star hotel!

Great location, friendly staff. Great place to stay for. Visit to York

Fantastic area and close to all attractions. Easy to find and we had a very comfortable stay.

Very nice rooms in historic part of town. I wish that I had stayed longer. Many must see things in walking distance of hotel.

No room fridge, no air conditions, poor restaurant service, unhelpful reception and concierge staff.

The communal areas are pleadant, with some dated elements, the rooms are dated, dont have aircon and only small windows, enough clothes hanging space but not for folded, small dated bathroom with shower over bath. The hotel is in a good location and staff were pleasant.

Staff were Snobbish.

Excellent hotel in an amazing location.

Stayed here many times but this time was frustrating. Couldn’t check in in the afternoon so came back after our event. 11:30 pm - front desk person told me I didn’t have a reservation… after looking through my emails frantically to try and find reservations- he finally found it. Then gave us our room key - we got up to the room with our luggage and door wouldn’t open. We tried repeatedly. Returned to the desk to ask for a key replacement and he says “oh I wrote down wrong number”. So at 11:30 at night we were trying to break into someone else’s room cause he wrote down the wrong number!! Then he gave us new room number and we went back up to find that one. Entered the room and it was 27 degrees. Window was open but it’s a minimal tilt window so no airflow. We looked all over to the thermostat and finally returned to the desk again to ask. The same man told us the thermostat was on the bathroom wall which it wasn’t … so he said he’d send maintenance to show us. A maintenance man showed up and told us there was no air conditioning in that room. He did unlock the window and bring us a second fan which was kind but front desk guy made for a poor experience. The room was hot and stuffy and made for an uncomfortable night. If you stay here- make you confirm your room has AC.