Malmaison Newcastle

Hotels
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9.2
/10
Exceptional
1,005 reviews

What Guests Say About Their Stay

Kim

10.0
/ 10
Everyone was super accomodating and helpful. Great hotel, great location, great service and great breakfast.

Shirley

10.0
/ 10
Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite.

Colin

10.0
/ 10
This was a last minute booking for myself my good lady and our dog.. The hotel supplied a dog bed and some doggy treats which was a nice touch. Parking was easy and very reasonable All in all a lovely hotel with very friendly staff,
In the Area
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104 Quayside, Newcastle, England, NE1 3DX

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Malmaison Newcastle is a good choice when you are visiting Newcastle. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Malmaison Newcastle

104 Quayside, Newcastle, England, NE1 3DX
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Lobby Malmaison Newcastle
Lobby 2 Malmaison Newcastle

Discover More About Malmaison Newcastle

General
In Newcastle-upon-Tyne (Quayside)

Location
With a stay at Malmaison Newcastle in Newcastle-upon-Tyne (Quayside), you'll be within a 5-minute drive of St. James' Park and Quayside. This spa hotel is 0.2 mi (0.3 km) from Live Theatre Newcastle and 0.4 mi (0.7 km) from High Level Bridge.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Quayside - 0.1 km / 0.1 mi
Gateshead Millennium Bridge - 0.3 km / 0.2 mi
Live Theatre Newcastle - 0.3 km / 0.2 mi
BALTIC Centre for Contemporary Art - 0.4 km / 0.2 mi
The Glasshouse - 0.5 km / 0.3 mi
Northumbria University - 0.8 km / 0.5 mi
Grey Street - 0.8 km / 0.5 mi
Castle Keep - 0.8 km / 0.5 mi
Biscuit Factory - 0.8 km / 0.5 mi
Northumberland Street - 0.9 km / 0.6 mi
Tyne Bridge - 0.9 km / 0.6 mi
Newcastle-upon-Tyne St. Nicholas' Cathedral - 0.9 km / 0.6 mi
Bigg Market - 1 km / 0.6 mi
Newcastle-upon-Tyne Theatre Royal - 1 km / 0.6 mi
High Level Bridge - 1.1 km / 0.7 mi

The preferred airport for Malmaison Newcastle is Newcastle Intl. Airport (NCL) - 12.5 km / 7.8 mi

Renovations
The following facilities are closed on Monday and Tuesday:

  • Full-service spa

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.

Business Facilities
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Newcastle-upon-Tyne? This hotel has facilities measuring 1259 square feet (117 square meters), including conference space. Self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite for lunch or dinner at Chez Mal Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Rooms
Stay in one of 122 guestrooms featuring plasma televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Malmaison Newcastle

Bar, Cafe and Lounge Malmaison Newcastle
Bar, Cafe and Lounge
Entertainment Facility Malmaison Newcastle
Entertainment Facility
Fitness Center Malmaison Newcastle
Fitness Center
Functional Hall Malmaison Newcastle
Functional Hall
Lobby Malmaison Newcastle
Lobby

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Wedding service

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Parking

Food and Drinks

  • Breakfast

Things to Do

  • Spa

Business Facilities

  • Conference rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Malmaison Newcastle

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Property does not require health documentation at check-in, Professional property host/manager, Green Tourism Program, Parking height restrictions apply, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Malmaison Newcastle
122
Number of floors in Malmaison Newcastle
9
Another facilities in Malmaison Newcastle
Laundry service, Luggage storage, 24-hour Receptionist, Wedding service, Smoke-free area

Frequently asked question in Malmaison Newcastle

What are available facilities at Malmaison Newcastle?
There are top facilites at Malmaison Newcastle such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Malmaison Newcastle?
The standard check-in time at Malmaison Newcastle is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Malmaison Newcastle provide breakfast?
Yes, Malmaison Newcastle provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Malmaison Newcastle?
Malmaison Newcastle is a 4.0-star hotel.
How many floors does Malmaison Newcastle have?
Malmaison Newcastle has 9 floors.
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More Reviews from Other Guests in Malmaison Newcastle

9.2
Exceptional
From 1,005 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Malmaison Newcastle

Number of reviews per page
20
40
Top reviews
Victoria
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This was our third stay at the Malmaison on the Quayside and our first time in a junior suite which was lovely. Unfortunately there was an experience that I find unforgivable, which means we are unlikely to stay there again. My husband was taking part in 'The Wall' ultra run, from Carlisle to the Baltic, which finishes just opposite the Malmaison. Around about 5am I returned to the hotel, having been up all night supporting him along the route. A friend followed me in her car, but we had to park in different bits of the car park and got separated. I texted her to ask her to wait for me in reception, because I needed to make a bathroom pitstop before heading to watch my husband finish his race. My friend came into the hotel and stood in the lobby to wait for me. The receptionist asked if she was ok. She said that she was just waiting for her friend, who was a guest at the hotel. He asked if she was a guest and when she said no he told her she had to leave because 'only guests are allowed to use the facilities'. I received the most mortifying text from her saying 'I've just been told by the man on reception at hotel that I'm not allowed in because I'm not a guest.' I can understand that you'd want to ensure that your property is secured at night. But I was absolutely disgusted to hear how my friend had been treated. To throw a lone woman outside at 5am, rather than allow her to wait for 5 minutes in a safe location is just not acceptable to me. Malmaison should be ashamed.
Read More
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everyone was super accomodating and helpful. Great hotel, great location, great service and great breakfast.
Paul
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Food
Jonathan
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

All in all a positive Malmaison experience. We were going to have breakfast but decided not to when we’re greeted abruptly at the door.
Adam
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fab stay, whole experience faultless
Barbara
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was a great size but bathroom was compact. Clean but small. Great hotel. Happy hour was brilliant for cocktails.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful hotel with comfortable beds amazing views
Jean
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Stayed at malmaison quayside many times before, such a lovely hotel, problem we had was the traffic noise at the back, room 411, noisy lorries pulling up outside, such a shame, definitely stay again but at the river side.
Jonathon
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The tv did not work when we turned it on and required staff to come and fix it. Sofa was very firm, had no give in it and there was a funny smell in the bathroom when we entered the room.
Brian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Smart hotel in a great location
Ian
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel has had a facelift and looks nicer inside, the windows
Robyn
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Well positioned on the river, convenient location.
James
icon-
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Well located, courteous staff, decent restaurant. Has great views. Rooms fronting bridge do experience some noise from visitors and notably bikes passing over, eases after 10pm.
Scott
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Parking was very convenient and well priced
Kenneth
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Good location and generally all round great from check in to check out
Antonella
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very spacious and clean,
Jonathan
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great
Heike
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Hotel excellent location and overall good. Room service could be improved! Ordered toasted sandwich. Barely toasted - (ran out of ham ) over all very poor
Shirley
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite.
David
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Spacious, comfortable room
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Malmaison Newcastle

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved
9.2
Exceptional
From 1,005 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Malmaison Newcastle

Number of reviews per page
20
40
Top reviews
Victoria
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This was our third stay at the Malmaison on the Quayside and our first time in a junior suite which was lovely. Unfortunately there was an experience that I find unforgivable, which means we are unlikely to stay there again. My husband was taking part in 'The Wall' ultra run, from Carlisle to the Baltic, which finishes just opposite the Malmaison. Around about 5am I returned to the hotel, having been up all night supporting him along the route. A friend followed me in her car, but we had to park in different bits of the car park and got separated. I texted her to ask her to wait for me in reception, because I needed to make a bathroom pitstop before heading to watch my husband finish his race. My friend came into the hotel and stood in the lobby to wait for me. The receptionist asked if she was ok. She said that she was just waiting for her friend, who was a guest at the hotel. He asked if she was a guest and when she said no he told her she had to leave because 'only guests are allowed to use the facilities'. I received the most mortifying text from her saying 'I've just been told by the man on reception at hotel that I'm not allowed in because I'm not a guest.' I can understand that you'd want to ensure that your property is secured at night. But I was absolutely disgusted to hear how my friend had been treated. To throw a lone woman outside at 5am, rather than allow her to wait for 5 minutes in a safe location is just not acceptable to me. Malmaison should be ashamed.
Read More
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everyone was super accomodating and helpful. Great hotel, great location, great service and great breakfast.
Paul
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Food
Jonathan
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

All in all a positive Malmaison experience. We were going to have breakfast but decided not to when we’re greeted abruptly at the door.
Adam
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fab stay, whole experience faultless
Barbara
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was a great size but bathroom was compact. Clean but small. Great hotel. Happy hour was brilliant for cocktails.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful hotel with comfortable beds amazing views
Jean
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Stayed at malmaison quayside many times before, such a lovely hotel, problem we had was the traffic noise at the back, room 411, noisy lorries pulling up outside, such a shame, definitely stay again but at the river side.
Jonathon
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The tv did not work when we turned it on and required staff to come and fix it. Sofa was very firm, had no give in it and there was a funny smell in the bathroom when we entered the room.
Brian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Smart hotel in a great location
Ian
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel has had a facelift and looks nicer inside, the windows
Robyn
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Well positioned on the river, convenient location.
James
icon-
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Well located, courteous staff, decent restaurant. Has great views. Rooms fronting bridge do experience some noise from visitors and notably bikes passing over, eases after 10pm.
Scott
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Parking was very convenient and well priced
Kenneth
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Good location and generally all round great from check in to check out
Antonella
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very spacious and clean,
Jonathan
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great
Heike
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Hotel excellent location and overall good. Room service could be improved! Ordered toasted sandwich. Barely toasted - (ran out of ham ) over all very poor
Shirley
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite.
David
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Spacious, comfortable room
Number of reviews per page
20
40