Hotel de Castiglione

DO NOT STAY AT THIS HOTEL! Our family experienced one of the most traumatic events of our lives while staying here. When we returned to our locked hotel room after being away for only a few hours, we discovered that it had been accessed without any signs of forced entry. Our locked suitcases had been opened, and more than $150,000 USD in personal property—including luxury handbags, high-value jewelry, cash, wallets, credit cards, and identification—was missing. What makes this even more alarming is that the day before the theft, someone entered our room despite our “Do Not Disturb” sign being displayed and despite our request that no housekeeping or staff enter our room. We repeatedly asked hotel management why someone entered our room and how access was obtained, but we have not received clear answers. French police and forensic investigators spent hours processing our room, collecting fingerprints and evidence. An official criminal investigation is now underway. A hotel’s most basic responsibility is to provide a safe and secure environment for its guests. Based on our experience, we have serious concerns about the hotel’s security, transparency, and handling of this incident. We are sharing our experience so other travelers can make an informed decision before trusting this hotel with their safety and valuables.

Staff very friendly & helpful. Breakfast was a great start for a sightseeing day in Paris

I genuinely cannot understand how this hotel has a 4-star rating. This was one of the worst hotel experiences I have ever had. The entire property felt dirty and poorly maintained. There were fingerprints and marks everywhere, and the overall cleanliness was far below what anyone should expect from a hotel claiming to be 4-star. To make matters worse, the bathrooms on the first floor were absolutely disgusting, with urine all over the floor. The staff were shockingly rude and unhelpful throughout my stay. When I arrived before my room was ready, I politely asked the receptionist where I could change clothes. His response was simply, “Go to the bathroom.” Considering the filthy state of the bathrooms, that was both insulting and unacceptable. The lack of basic amenities was unbelievable. When I asked for a toothbrush and toothpaste at night, I was told to call back in the morning. How exactly am I supposed to brush my teeth that night? What kind of 4-star hotel cannot provide such basic necessities to its guests? To top it all off, the toilet paper in our room had already been partially used when we checked in. It was clearly not a new roll, which raises serious concerns about hygiene standards and attention to detail. This hotel is nowhere near 4-star quality. The poor cleanliness, terrible customer service, and lack of basic guest amenities made this stay extremely disappointing. I would not recommend this hotel to anyone and will certainly never return

Staff was wonderful, room was clean and came with balcony per booking. Check-in was not on time (after 3pm) which was a bummer after a long flight...they did store our bags for us so we could go but, it would have been nice to shower and clean up. Great location for people looking to shop at the expensive boutique but, 30-40 min walk to most locations (Concord was a close 15).

Staff was very professional, the room was very clean and very quiet

The location is superb but the hotel itself is horrible undated.

Good location

The rom was Not Ready at 1

Wifi was big problem and non of our guests could connect we were on a business trip so this was a challenge. No room service or vending machines/snacks so if hungry you only have the breakfast option. Location fantastic as in walking distance from everything we needed. Staff 10/10 very friendly and helpful but hotel very basic with add ons

The staff were very welcoming and friendly. We got a free upgrade which made the stay extra special. It was also in a great location.

I don’t like at all

Pos : Amazing view (room 714), excellent staff, large room, king bed, Neg : only 2 coffee pods supplied, lack of draws for clothes, Tv remote activates both old TVs. Sumerise: great staff, large room with views of the Eiffel Tower.

The room was in ok condition and staff worked hard to make my stay comfortable. i was bothered by the construction noise at the next door building and mediocre hotel conditions i general.

Smells likew sewer!

Property was clean and well taken care of. Had an Eiffel Tower view which was wonderful. Staff were kind and friendly. In a great area - lots of shopping nearby and able to walk to a lot of attractions.

Odor

The hotel not clean and service is sucks

Unfriendly staff and noisy rooms - you can hear when other people talk and shower

I booked a suite for our family of four, but they placed us in a tiny room with two twin beds. Our teenage son ended up on a poor-quality pull-out bed, and my daughter was essentially sleeping in the hallway on a cot. All the staff kept saying it was "management's fault," but they couldn't contact management. They provided us with incorrect names, and "Fred"—who was actually "Hassein"—was quite rude and refused to help us. He simply said no and that it happens. We're from Canada, and we dislike complaining, but when you book and pay in advance, you expect to receive what you paid for. They repeatedly told us we could move to a better room the next day, so we packed everything up, only for them to deny us later and ask, "Who told you that?" Eric, the so-called manager, refunded us for one night; however, we still had to pay the suite rate for the other two days. It was a disappointing experience. I'm glad others found enjoyment here, but we will never return. Overall, it was mediocre and subpar.

The location was good and I loved having the little balcony to sit outside in the morning and drink coffee. The electricity was difficult to keep on. The whole room worked by inserting your room key in the keypad by the door. Sometimes it worked, sometimes it didn’t. Our last morning we just dressed and packed with no electricity. The staff was very friendly.