Arthama Hotel Makassar

Hotels
8.5
/10
Very Good
8,761 reviews

What Guests Say About Their Stay

Staff Friendliness (259)
Distance To City Center (252)
Ambiance (243)
Bedroom (234)

D***.

9.1
/ 10
The staff are very friendly, always greeting us when we meet in the elevator, entrance, and area according to 4-star hotel standards. The overall facilities are complete, great. But if possible, the gym facilities will be equipped with more back and leg muscles, and provide 1 washcloth + soapy water spray for the mat/superbench after use (sometimes it smells a bit like sweat after use).
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A***d

8.5
/ 10
Amazing. Great view. Friendly staff. Comfortable and clean rooms. Love the Artama Hotel.
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Cheryl I.

10.0
/ 10
It's a very comfortable stay here, with complete facilities, affordable prices, and delicious food. Definitely recommended.
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Ratna W. N.

10.0
/ 10
Strategic location because it is in the city center, the view is very beautiful, the food is delicious, the facilities and service are pleasant, recommended places to staycation in Makassar, just remember Arthama⭐️
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R***n

10.0
/ 10
The staff are all friendly, the location is strategic, the parking lot should probably be expanded to 2 levels, our child's jewelry was left behind, thank God, after contacting the hotel, the response was quick and it was found. Thank you for your service and friendliness.
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In the Area
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Jalan Haji Bau No.5, Losari, Makassar, Sulawesi Selatan, Indonesia, 90111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Arthama Hotels Losari Makassar Staying at Arthama Hotel Makassar is a good choice when you are visiting Losari Beach. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Arthama Hotel Makassar

Jalan Haji Bau No.5, Losari, Makassar, Sulawesi Selatan, Indonesia, 90111
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Lobby Arthama Hotel Makassar
Lobby 2 Arthama Hotel Makassar

Discover More About Arthama Hotel Makassar

note: hotel was previously named Arthama Hotels Losari Makassar

Location


Staying at Arthama Hotel Makassar is a good choice when you are visiting Losari Beach.

About Arthama Hotel Makassar

From business event to corporate gathering, Arthama Hotel Makassar provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Arthama Hotel Makassar exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Arthama Hotel Makassar is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Arthama Hotel Makassar.

All facilities in Arthama Hotel Makassar

Bar, Cafe and Lounge Arthama Hotel Makassar
Bar, Cafe and Lounge
Swimming Pool Arthama Hotel Makassar
Swimming Pool
Fitness Center Arthama Hotel Makassar
Fitness Center
Lobby Arthama Hotel Makassar
Lobby
Accommodation Services Arthama Hotel Makassar
Accommodation Services

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Fullboard without drinks
  • Gala dinner
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Halfboard without drinks
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Cloakroom
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Limited parking
  • Garage
  • Bus/truck parking
  • Secure parking
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Valet parking

Things to Do

  • Fitness center
  • Health club
  • Indoor pool
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • TV lounge
  • Water park access (surcharge)

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Arthama Hotel Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





The swimming pool only available/open on Saturday and Sunday

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Arthama Hotel Makassar
201
Number of floors in Arthama Hotel Makassar
19
Another facilities in Arthama Hotel Makassar
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in Arthama Hotel Makassar

What are available facilities at Arthama Hotel Makassar?
There are top facilites at Arthama Hotel Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Arthama Hotel Makassar?
The standard check-in time at Arthama Hotel Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Arthama Hotel Makassar provide breakfast?
Yes, Arthama Hotel Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Arthama Hotel Makassar?
Arthama Hotel Makassar is a 4.0-star hotel.
How many floors does Arthama Hotel Makassar have?
Arthama Hotel Makassar has 19 floors.
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More Reviews from Other Guests in Arthama Hotel Makassar

Overall Ratings & Reviews Arthama Hotel Makassar

Traveloka (8,758)
Other sources (3)
8.5
Very Good
From 8,758 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Arthama Hotel Makassar
All
Staff Friendliness (145)
Ambiance (143)
Distance to City Center (138)
Bedroom (138)
Accessibility (129)
Taste (121)
Hotel Area (116)
Bathroom (115)
Surroundings (112)
Variety (110)
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Traveler Reviews Arthama Hotel Makassar

Number of reviews per page
20
40
Customer reviews
Wery L. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Clean rooms, okay breakfast, good service.
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Ashar
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The room is a bit cramped but clean enough and the service is friendly.
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Initially, we got a hot room, but the receptionist quickly helped us change rooms.
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Cakra W. D.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
22 Jun 2026
Dear Ms./Mrs. Cakra W. D, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 day(s) ago
Pretty good, clean room, amazingly beautiful sea view from the 14th floor room.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. S*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Noobies s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Good stuff and helpful, near a beach and good service.
1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms./Mrs. Nuby's S., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Clean rooms, strategic location, and amazing views.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Mr. A*n, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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N***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Frankly, this is my 5th stay at this hotel because the breakfast is delicious, the swimming pool is not heated, even though the room is small and clean. However, today I stayed I had to ask for a change of room because there was trash under the window and I was very disappointed that the bathroom was very dirty. The toilet foot was very dirty, the sink was dirty, the dashboard still had food residue, under the sink and behind the toilet was full of hair and dust. Oh my God, I was really surprised how a 4-star hotel could be this dirty. Even though the service is good, the other receptionists still need customer service training.
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. N*y, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly staff, clean rooms, fast service.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. F*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Leony A. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Service & staff are excellent. Need improvement for alcohol/cocktail drinks and meal options at the skylounge rooftop and also the breakfast option, to accommodate international guests/tourists. Relaxing while watching the sunset & enjoying the beautiful night lights view at the hotel after sightseeing all day would be perfect, less inconvenient than finding alternatives elsewhere.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. Leony A. M., This is a brief message from Arthama Hotel Makassar. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly service, pretty good food, although it turns out the room is not very spacious even for a deluxe room.
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Accommodation's Reply
15 Jun 2026
Dear Mr./Ms. A*i, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
The receptionist service was terrible. The bathroom was dirty and moldy. The air conditioner was noisy and dirty.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and the time you have taken with us. We apologize for any inconvenience you may have experienced during your stay. Your feedback will be taken seriously in order to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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D***.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The staff are very friendly, always greeting us when we meet in the elevator, entrance, and area according to 4-star hotel standards. The overall facilities are complete, great. But if possible, the gym facilities will be equipped with more back and leg muscles, and provide 1 washcloth + soapy water spray for the mat/superbench after use (sometimes it smells a bit like sweat after use).
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Accommodation's Reply
12 Jun 2026
Dear Mr./Ms. D*., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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S***h
icon-origin-TRAVELOKA
7.2
/10
Reviewed 3 week(s) ago
I stayed at this hotel during high season, so I could tolerate a check-in time that was about 30 minutes late. However, there were a few things that were quite disappointing during my stay. Upon arrival, towels were missing and I had to wait for them. The toilet paper in the room also appeared to be poorly replenished, as there were very few. Furthermore, the sink and drain in the bathroom were not functioning properly. After I used it to wash my face, the water immediately pooled and was very slow to drain. When I showered, the water almost overflowed the bathroom area, requiring the next person to wait for the water to recede before using the bathroom. The swimming pool facilities were also less than comfortable. When I arrived in my swimsuit and intended to swim, both the adult and children's pools were filled with balls and very crowded with children, so I ultimately decided against it. Overall, my stay was less than satisfactory, as some of the facilities and services did not meet my expectations.
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Accommodation's Reply
10 Jun 2026
Dear Mr./Ms. S*h., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, The General Manager
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Andi B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, friendly, delicious, close to the beach.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Andy B., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Right on location during the MHM running event.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr./Ms. A*i, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
I've stayed at Arthama three times and always loved the service from the moment we arrived until we left. The pool is also welcoming. The only downside is the breakfast menu, which lacks variety. Luckily, there's an omelette to save the day. Oh yeah, one more thing: the food at the restaurant on the 18th floor is very slow to serve. I ordered meatballs when they were ready. Overall, it's good, with the only downsides being the breakfast and the restaurant.
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2 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr. G*t, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. We value your feedback and look forward to welcoming you back again for a better experience. Sincerely, General Manager
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A***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good service, friendly staff, clean hotel and delicious food.
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2 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Mr./Ms. A*f, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel was comfortable and clean. The security guard was very kind and friendly, helping us out.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back for an even better experience. Sincerely, General Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very cool friendly staff, nice near the beach.
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Accommodation's Reply
04 Jun 2026
Dear Mr. R*t, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Number of reviews per page
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40

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Exterior 4 Arthama Hotel Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Arthama Hotel Makassar

Traveloka (8,758)
Other sources (3)
8.5
Very Good
From 8,758 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Arthama Hotel Makassar
All
Staff Friendliness (145)
Ambiance (143)
Distance to City Center (138)
Bedroom (138)
Accessibility (129)
Taste (121)
Hotel Area (116)
Bathroom (115)
Surroundings (112)
Variety (110)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Arthama Hotel Makassar

Number of reviews per page
20
40
Customer reviews
Wery L. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Clean rooms, okay breakfast, good service.
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Ashar
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The room is a bit cramped but clean enough and the service is friendly.
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Initially, we got a hot room, but the receptionist quickly helped us change rooms.
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Profile Picture
Cakra W. D.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
22 Jun 2026
Dear Ms./Mrs. Cakra W. D, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 day(s) ago
Pretty good, clean room, amazingly beautiful sea view from the 14th floor room.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. S*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Noobies s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Good stuff and helpful, near a beach and good service.
1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms./Mrs. Nuby's S., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Clean rooms, strategic location, and amazing views.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Mr. A*n, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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N***y
icon-Staycation
Staycation
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8.8
/10
Reviewed 2 week(s) ago
Frankly, this is my 5th stay at this hotel because the breakfast is delicious, the swimming pool is not heated, even though the room is small and clean. However, today I stayed I had to ask for a change of room because there was trash under the window and I was very disappointed that the bathroom was very dirty. The toilet foot was very dirty, the sink was dirty, the dashboard still had food residue, under the sink and behind the toilet was full of hair and dust. Oh my God, I was really surprised how a 4-star hotel could be this dirty. Even though the service is good, the other receptionists still need customer service training.
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. N*y, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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F***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Friendly staff, clean rooms, fast service.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. F*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Leony A. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Service & staff are excellent. Need improvement for alcohol/cocktail drinks and meal options at the skylounge rooftop and also the breakfast option, to accommodate international guests/tourists. Relaxing while watching the sunset & enjoying the beautiful night lights view at the hotel after sightseeing all day would be perfect, less inconvenient than finding alternatives elsewhere.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. Leony A. M., This is a brief message from Arthama Hotel Makassar. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly service, pretty good food, although it turns out the room is not very spacious even for a deluxe room.
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Accommodation's Reply
15 Jun 2026
Dear Mr./Ms. A*i, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
The receptionist service was terrible. The bathroom was dirty and moldy. The air conditioner was noisy and dirty.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and the time you have taken with us. We apologize for any inconvenience you may have experienced during your stay. Your feedback will be taken seriously in order to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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D***.
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Leisure
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9.1
/10
Reviewed 2 week(s) ago
The staff are very friendly, always greeting us when we meet in the elevator, entrance, and area according to 4-star hotel standards. The overall facilities are complete, great. But if possible, the gym facilities will be equipped with more back and leg muscles, and provide 1 washcloth + soapy water spray for the mat/superbench after use (sometimes it smells a bit like sweat after use).
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Accommodation's Reply
12 Jun 2026
Dear Mr./Ms. D*., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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S***h
icon-origin-TRAVELOKA
7.2
/10
Reviewed 3 week(s) ago
I stayed at this hotel during high season, so I could tolerate a check-in time that was about 30 minutes late. However, there were a few things that were quite disappointing during my stay. Upon arrival, towels were missing and I had to wait for them. The toilet paper in the room also appeared to be poorly replenished, as there were very few. Furthermore, the sink and drain in the bathroom were not functioning properly. After I used it to wash my face, the water immediately pooled and was very slow to drain. When I showered, the water almost overflowed the bathroom area, requiring the next person to wait for the water to recede before using the bathroom. The swimming pool facilities were also less than comfortable. When I arrived in my swimsuit and intended to swim, both the adult and children's pools were filled with balls and very crowded with children, so I ultimately decided against it. Overall, my stay was less than satisfactory, as some of the facilities and services did not meet my expectations.
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Accommodation's Reply
10 Jun 2026
Dear Mr./Ms. S*h., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, The General Manager
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Andi B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, friendly, delicious, close to the beach.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Andy B., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Right on location during the MHM running event.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr./Ms. A*i, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
I've stayed at Arthama three times and always loved the service from the moment we arrived until we left. The pool is also welcoming. The only downside is the breakfast menu, which lacks variety. Luckily, there's an omelette to save the day. Oh yeah, one more thing: the food at the restaurant on the 18th floor is very slow to serve. I ordered meatballs when they were ready. Overall, it's good, with the only downsides being the breakfast and the restaurant.
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2 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr. G*t, This is a message from Arthama Makassar Hotel. We would like to thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. We value your feedback and look forward to welcoming you back again for a better experience. Sincerely, General Manager
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A***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good service, friendly staff, clean hotel and delicious food.
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2 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Mr./Ms. A*f, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel was comfortable and clean. The security guard was very kind and friendly, helping us out.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Arthama Makassar Hotel would like to express our gratitude for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back for an even better experience. Sincerely, General Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very cool friendly staff, nice near the beach.
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Accommodation's Reply
04 Jun 2026
Dear Mr. R*t, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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